Planmyluxe Reviews 

235
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for being helpful, professional, and knowledgeable, often going above and beyond to ensure satisfaction. People frequently highlight the excellent service, noting the efficient and smooth booking process for their holidays. Many consumers appreciate the proactive communication, including courtesy calls to confirm details and provide reassurance before travel. Reviewers consistently find the company reliable and efficient, with many expressing their intention to use the service again and recommend it to others.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting specific team members for their... See more

Service

Customers had positive experiences with service, consistently praising the efficiency and helpfulness of the... See more

Holidays

Clients share positive opinions on holidays, with many reviewers praising the great experience and fantastic... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Booking process

People report positive experiences with the booking process, highlighting it as easy, quick, and transparent.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mark rang today to confirm our holiday arrangements and check that we were happy with everything. He couldn’t make contact with us initially but he was persistent in phoning until we were available to... See more

Company replied

Rated 5 out of 5 stars

Mark was very polite, very professional, a good listener coupled with being very knowledgeable. Mark is a true Ambassador and I would highly recommend what he has to offer, to friends, family. Includi... See more

Rated 5 out of 5 stars

Mark Gibson was very helpful in submitting the claim form for Wizz Air flight which was delayed by over 5 hours. Thank you Mark. I have booked several holidays with Plan My Tour and have been very hap... See more

Company replied

Rated 5 out of 5 stars

I booked my Holiday through Eric . He was so efficient and pleasant. I received a follow up call from Mark to ensure I received all correspondence regarding my upcoming holiday to Turkey and also to e... See more


Company details

  1. Travel Agency
  2. Tour Operator
  3. Travel Aggregator

Written by the company

Whether you're after an affordable luxury beach holiday, an ultra luxury holiday, or something in between, PlanMyLuxe – and our fantastic range of holidays to suit all budgets for the discerning traveller – has got you covered. Is your perfect holiday a city break exploration or even a trip to the Italian lakes? We've got great deals that are sure to catch your eye. Our holidays cover more than 60 destinations across Europe and beyond, making it easy to discover new places or explore old favourites. Plan My Luxe collection of more than 9,000 hotels covers all bases, too. We've got everything from luxurious, all inclusive resorts to family-focused hotels and adults-only escapes, not to mention our exclusive flash-sale deals. Tempted? Each great value package includes your flights, accommodation, and a 23kg bag, plus we throw in free transfers on our beach and lake holidays. We pride ourselves on our ultimate flexibility which means you can book a holiday with total confidence. And did we mention that all our holidays are ATOL protected, too? We've got a fantastic programme of flying from airports all over the UK – often with multiple departures a day – so you can tailor those travel plans to suit you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

235 reviews

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4.9

All reviews

(235)

234 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

they were very helpful

19 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear John,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Mark was great

17 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Hello Danielle,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Very helpful

17 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Ms,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Great service phoned me up week before…

Great service phoned me up week before holiday to check all detail are right and if they could help me any more with my holiday spot on with this company never had a problem yet. Thanks again

17 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Richard,

Thank you for taking the time to leave us a review.

I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

Very good service

Very good service

17 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Sharon,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Very helpful operator

Very helpful operator. Efficient and friendly. Will use again

17 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Ms Kelly,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Very professional from sam & Bruce

Very professional from sam & Bruce

15 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Lee,

Thank you very much for taking the time to share your feedback regarding our team members Sam and Bruce will be very glad to read your feedback ..

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

Very happy with the service with plan…

Very happy with the service with plan my tour

15 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Good Evening Mr R Butler,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe,

Rated 5 out of 5 stars

Very good

Hadvery good assistantsalso family pleased

14 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Carole,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe,

Rated 5 out of 5 stars

I am happy for the help of booking my…

I am happy for the help of booking my luggage’s by Mr. Sam

14 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Good Evening Mr U Rahman,

Thank you so much for your positive comments.Which will be passed on to Sam.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Very helpfull

14 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Customer,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe,

Rated 5 out of 5 stars

Excellant service

Excellant service recieved from sam

13 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Kathleen,

Thank you so much for your positive comments.Which will be passed on to Sam.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Amazing Service

Mark has been amazing. Super friendly, helpful and professional.

12 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Mark,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

booked though plan my tour

booked though plan my tour

11 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Harvey,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Great from start to finish.

11 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Hello Elanthii,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Planmytour was very helpful regarding…

Planmytour was very helpful regarding the payment plan

10 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Simbai,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Danny called as expected

Danny called as expected, took the remaing balance for my forthcoming holiday. Very friendly and efficient.

10 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Heather,

Thank you so much for your positive comments.Which will be passed on to Danny.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Very good friendly service payment plan…

Very good friendly service payment plan also very helpful…

9 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear customer,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, prompt and available from 9am to 12pm. Amazing service. Highly recommend

9 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Good Evening Sophie,

Thank you for taking the time to leave us a review.

I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

Great communication

Great communication

9 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Hello Zoe,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

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