Planet Rentalcars Reviews 

Very good price for a small 5dr car, easy pick up and drop off with good service. Car well maintained and minor issues already reported.

Service was good vehicle was excellant price was really reasonable

The booking process and collection from the airport was really good. Sorting out the car and paperwork was straightforward. Mohammed and Matthew were great when we returned the car.

The experience with the company you linked me with was not great. The pressure to keep buying their insurance was ridiculous even though I showed them my excess insurance certificate.
I asked for the smallest car possible and got a large one! I had asked for a small one for a specific reason so wasn’t happy with the choice.

Was so happy with the service great car clean and very quick process. Thank you I have already booked again looking forward for my next trip on the 21st if July hope I get the same car in all fairness was EXCELLENT

Communication and the booking procedure was very good and professional.

On arrival the details had not been fully or accurately transferred to Sixt which delayed collection and the onward journey.

Overall a good experiance and very good value.

Seamless, easy and the staff were excellent where you had arranged to supply.

Good service. Could be more flexible with extending a drop off time.

Overall, my experience with Planet Rentalcars was positive and the booking process was straightforward. However, I do feel there is a lack of transparency around the pricing structure.
At the point of collection, the hire company explained that there was an additional €15 charge for cleaning the vehicle. In my view, this should be incorporated into the initial rental price rather than added separately. Presenting it as an extra fee gives the impression of a lower headline price when booking, which can be misleading for customers comparing options.
If this cost were clearly included upfront, it would provide a more accurate reflection of the true price and help customers make better-informed decisions.

Transfer quick, staff very efficient, excellent car. All very quick and slick. Hired lots of car in Faro and this was definitely the best

I was very happy with all services provided on pick up desk and return of the car. I would appreciate better communication as since last week I didn't receive reply to my question.

Excellent, friendly late night service and no issues with the car.

Great car and good value.

great company,great customer service spoke enhlish and was very clear in safty and information,got a brand new car and for a great price definitely recommend wasnt waiting long for the bus and the driver did all the lifting great guy overall 10/10

Booked car and found out on collection my car might be in 24h due car shortage. Left me in position with no car for a week and 2 weeks waiting for refund. STAY AWAY.
Same rental company offer me different car for triple cost. So they got the cars…

This is my second review of this company on this site. I booked a car for rental that I should have picked up a week ago. I was told I couldn't get it because I got my driver's license less than a year ago, according to the company's policy. Fair enough, I asked to be refounded. First, they told me they weren't sure. Then, after reviewing them here, I was contacted and told that they needed confirmation that I did not pick up the car from the Sixt office in Richmond. Then they would call me and refound me. This would have happened in a week, they said. No call, no money back, so I called the Support again. To my surprise, the voucher containing my rental number in their emails to me is no longer reachable, and their support has no more visibility of my case. I was supposed to be called back, but this did not happen. I am writing this review because it seems to be the only way to get their attention. I have been fighting to get my money back for a week, with at least eight calls, two reviews, and multiple emails. I am not happy to write this review, but it is necessary. Obviously, I will no longer use this company, and I am not recommending it: their Customer Care is simply a joke.

It was easy and simple