Amazing presentation, doughnuts and value. We have had Planet Doughnuts regularly and their flavours and the boxes they come in are second to none one. We had some for our sons birthday party an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely Fantastic! The colourful menu covering the allergy information was really useful - thank you for that! We have a soya and dairy allergy in the family so this was super helpful. The doughn... See more
Company replied
Speedy delivery, packed fabulous with no toppings on the top of the box or anything which is amazing considering they went through the postal system! Huge sizes, 1 doughnut filled my hand almost.... See more
Company replied
Excellent doughnuts, they are huge and nice and fresh, lovely flavours and absolutely delicious! Fast efficient delivery. Will definitely be back for more. I purchased on an amazing deal too so very p... See more
Company replied
Company details
Written by the company
Planet Doughnut specialises in wholesale and bespoke doughnuts for any occasion, wedding or corporate event. Handcrafted in Shrewsbury, Shropshire.
Contact info
Planet Doughnut Bakery, Knights Way, SY1 3AB, Shrewsbury, United Kingdom
- 01743 664 502
- bakery@planetdoughnut.co.uk
- planetdoughnut.co.uk
4.6
Excellent
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
These were brought as a gift so unsure…
These were brought as a gift so unsure what they tasted like but the receiver absolutely loved them
3 February 2025
Reply from Planet Doughnut
Thank you for your order and for your review. We are so glad the receiver loved the doughnuts. Looking forward to your next order.
Bought for someone else
Bought for someone else, delivered within 24 hours.
Person was delighted and said they were delicious
Definitely buy from here again.
30 January 2025
Reply from Planet Doughnut
Thank you for your feedback and review. We are so pleased to hear that your friend loved them.
Delivered next day and super efficient…
Delivered next day and super efficient service
30 January 2025
Reply from Planet Doughnut
Thank you for taking the time to write a review. We look forward to your next order.
Reply from Planet Doughnut
The diddy doughnuts are the best! We look forward to your next order.
Best donuts around, purchasing again definitely!!
Amazing donuts for my brothers birthday! We really enjoyed and they were perfect for the occasion!
11 January 2025
Reply from Planet Doughnut
Birthday + Doughnuts = Best Day Ever!
Looking forward to your next order.
Best doughnuts
The doughnuts are amazing and with free delivery included in the price of a box of 6, I thought it was worth the money.
I had a query for customer services regarding my order/delivery and they were quick to respond.
Will definitely order again and certainly recommend to others.
13 January 2025
Reply from Planet Doughnut
Thank you for your review, so pleased you enjoyed the doughnuts and were pleased with the customer service. We look forward to your next order.
100% recommend
Even though they arrived the day after (FedEx issue), the doughnuts were incredible and still so fresh when they did arrive. I got them for my mum's birthday and my dad has specifically asked me to leave a review to tell you how good they were. The best doughnut he's eaten in his life. Would 100% buy again!
7 January 2025
Reply from Planet Doughnut
Wow! What a review! Thnak you so much for taking the time to write this. Sorry again regarding the FEDEX delivery issue, but so glad to hear that your family enjoyed the doughnuts.
Reply from Planet Doughnut
Thank you for your review. We look forward to your next order.
Bought as a gift
Bought as a gift. Really excellent doughnuts. Fresh and well packaged.
30 December 2024
Reply from Planet Doughnut
Thank you for your review. We look forward to your next order with us.
Thank you, Planet Doughnut!
I have been a fan of Planet Doughnut since it opened. They make the best doughnuts I've had since moving to the UK almost 10 yrs ago. I like to give gifts to our loved ones that are made in Shrewsbury, so when a dear friend's 50th birthday rolled around I thought I would try ordering some doughnuts to send to her. I chose the asst treat box with mini doughnuts. Not only did they arrive looking as beautiful as ever, but my friend and her family have loved them. It turned out to be a great surprise for her children when they arrived home from school yesterday. Thank you for making such scrumptious doughnuts and for figuring out how to ship them throughout the country.
6 January 2025
Reply from Planet Doughnut
What a fantastic review. We are so pleased to hear that you've been a fan of PD since day 1 and can now enjoy them throughout the year with our next day delivery service. We look forward to seeing your next order.
These are the most amazing doughnuts…
These are the most amazing doughnuts we've ever tasted!
Customer service is also second to none!
30 December 2024
Reply from Planet Doughnut
Thank you so much for your review. So pleased you loved the doughnuts.
Timely service
The service was on time; delivered the donuts the next day as said :)
10 December 2024
Reply from Planet Doughnut
Thank you for the review. We are so glad to hear that you were pleased with our service and doughnuts.
Reply from Planet Doughnut
Thank you for the review. We look forward to your next order.
Fantastic delivery and beautiful cakes…
Fantastic delivery and beautiful cakes excellent service
12 December 2024
Reply from Planet Doughnut
Thank you for your order and review. So pleased to hear you loved the doughnuts and service.
Beautiful Doughnuts
I have ordered twice now from their website and have been very happy with both purchases. I have tried their "Dough Box" and the "Chocolate Box", both are generously decorated and taste superb! My only wish is that they offered a bit more variety when ordering online and did a box of 6 different flavours for example, like they do in their retail stores. I understand that they want to minimise waste and that is one reason why this isn't offered but It would be nice to see some different flavours.
The doughnuts have been delivered safely by FedEx both times and I've not had issues with damages when ordering online. Overall I think the products are great, a little on the pricey side but you get what you pay for I guess. I will be ordering some more in the new year.
3 September 2024
Reply from Planet Doughnut
Thank you for your review, so glad to hear you loved the doughnuts. Mix and match is something we are thinking about, but as you said, we have to ensure all doughnuts sell to minimise waste. Nevertheless, thank you for your orders and we look forward to your next order,
Everyone loved them
3 December 2024
Reply from Planet Doughnut
Thanks for the review. So glad to hear everyone loved the doughnuts!
Lovely Experience
Great communication and doughnuts arrived when expected and packaged great to keep them fresh and not squashed!
11 November 2024
Reply from Planet Doughnut
Thanks for your lovely review, we are so pleased you enjoyed the doughnuts.
Planet Doughnut make the best doughnuts…
Planet Doughnut make the best doughnuts I've ever had! I love all the vegan options they have, and the portions are great. Tried the coaster doughnuts this time and they were fab, bubblegum doughnuts!!
14 November 2024
Reply from Planet Doughnut
Thank you for your review. We are so glad you love the vegan doughnuts and thank you for ordering our limited edition Planet Coaster 2 doughnuts, in partnership with Frontier. We look forward to seeing another order from you soon.
Reply from Planet Doughnut
We think so too! Thanks for your order, we hope to see another one from you soon.
Reply from Planet Doughnut
Thank you for taking the time to write this review. We look forward to another order from you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.