PJH Reviews 

After having a luxury bathroom fitted by my plumber in July 2022, we were somewhat annoyed when we realised the basin mixer tap was faulty. PJH issued the incorrect replacement part. Secondly, PJH then issued a further "correct" hopefully, to the merchant. This was issued without paperwork. The second replacement part, god knows if it is the correct replacement, was placed in the merchants warehouse. Why, because PJH issued without paperwork. Now its like looking for a needle in a haystack as merchant not sure where part is. PJH solution, to send a delivery note for the part to the merchant 4 weeks after delivering said part. Meanwhile, we are the end users with a tap which does not work. I personally sent repeated photos and videos to PJH. RESULT: PJH after waiting 4 months have agreed to send a whole replacement tap.

I was not a client, just someone on the street trying to cross the road when two van drivers decided to harass me.
Please train your drivers not to be bullies: just because I "had a concerned look on my face" whilst expecting the van to stop on a crossing when the light and the end of the road was red (and the van had to stop because there was a line of cars ahead), doesn't mean I have to be insulted. I didn't even say anything. Yet, the driver stopped on the crossing instead of leaving it free for people to cross, and I had to go around the van whilst being insulted; and for what? Not sure.

I have been trying to replace a fan motor on an oven within the 5 year guarantee period. I cannot find a motor to do it myself, I have booked an engineer visit and heard nothing. When I tried to find out whether an engineer is visiting today as requested the phones are turned off. Don’t buy Prima.
Update 9 Nov- I don’t know what changed but on Monday I had 3 calls and by 2 o clock was advised a new motor was on the way free of charge.
Today (Wed), said motor arrived and is now replaced and oven back up and running. Thank you.

Norm has been my maintenance man since I moved into my new place. He is awesome he is very hard working,Very polite and is incredibly fast and gets the job done in no time. I highly recommend him, He definitely deserves a raise!

Really apprehensive about B and Q delivery having read so many negative reviews about the PJH delivery crews. My experience of this company was 5 star. The driver and his mate were very pleasant could not have been more obliging and left really heavy goods in upstairs rooms as promised. My delivery was to Dartmouth on a busy Friday afternoon. 2nd Sept.Unfortunately I did not get names of the men. All good as far as I was concerned

when booking my delivery slot i asked repeadtedly if i would be called by the delivery driver before delivery. i was told, repeatedly, that i would definitly get a call 30 mins before. i recieved my call when the driver arrived at my address. he called and was extremely rude, telling me i have to hurry up as he was already here. i explained that he didnt call and would have to wait a few minutes while i sent someone to the property , to which he hung up. when the lady arrived to recieve my order, she was met with silence and dirty looks, neither employee responded to anything she said, which left her feeling vunerable. so to summerise, rubbish customer service, rude delivery drivers, and poor service. good job PJ50

Great service, very happy

I had Sukhdev Singh and Paul deliver my order from B&Q. They were both friendly and professional (and carried my very heavy order up the stairs for me. The notifications/ communications from PJH about my order were great and they turned up exactly when promised. Well done PJH, keep up the good work. Thank you.

Part of my order is missing. Plus courier was very rude and had a go at me, complained he had come day before and had to go out of his way to take it to post office because I wasn't in, then he had to come back again today. If they had delivered on correct day I would have been home. There seems to be no communication between parcelforce and pjh

Poor management, items keep getting damaged, have returned my order 5 times already waiting for the 6th delivery to take place , enfield depot seems to be having bad management, drivers are showing up with items that don't belong to me but instead delivery my items to other people, spoke to a supervisor at the depot after a driver couldn't explain what should be done if the contents are damaged , the supervisor who said his name was Night Tyler said that my order will be rebooted, has been 2 weeks and nothing has turned up

I called phj; spoke to a customer service lady, Jane. Who was very rude and felt that she had to tell me about her 30 years experience in service. Which am sure is great, but I didn’t realise why she was getting upset. All I did was explain to her, that the boiler was not working. She got very annoyed very quickly. I believe she will benefit from more training.

Had a kitchen fitted by a local kitchen installer with a Prima cooker hood. 5 Months later it had broken. Contacted Prima (or rather their servicing agents) as it was still inside warranty and was initially hopeful of a speedy resolution. Au contraire! Now been without a working cooker hood fan for 7 weeks now. The servicing agent came out quickly enough, examined the cooker hood and informed me that the parts had been ordered - great, so I thought!. The last call to them (the servicing agent) gave me the added bombshell that Prima had advised them of a 13-16 WEEK delay for spare parts. Not happy with Prima's lack of essential spare parts of a cooker hood. Had I known this was going to happen I would have insisted on my installer fitting a brand that at least had a half-decent spare parts backup. No point in having a 5 year guarantee if you cannot provide spare parts.

Jet spa bath bought via B&Q. Within three weeks, all jets came off. All but two were fixed but being passed between multiple people trying to teach us how to screw the jets back on when it's the bath that's broken. Two months of this and no solution. Terrible service and products.

Absolute joke of a company don't know why B&Q use them first they got the order wrong then bits were missing then they send the wrong parts eventually they sent the correct parts also sent by parcelforce with wrong tracking reference never will use them again

This morning one of your drivers decided to block a whole road, stopping in the middle of it and starting unloading! There was space to park properly but he could not care less. The result of this was me late at work and very bad publicity to your company.. I would also suggest a little extra training for your staff.

Making their staff go into work while covid positive or refusing to pay them

Arranged a delivery of timber via B&Q. Was given regular text updates which I appreciated giving me a time slot. However, driver turned up (Van load 113895) and was asked to pull onto the driveway to off load a lot nearer to place of use. Literally told lady on the driveway he was dumping it there, rude and abrupt. Just no need for it. If a reason such as insurance cover or whatever then fine, but no discussion, just an abrupt No, dumped it, and drove off. B&Q need to look at these reviews and consider other delivery options, and PJH needs to have a word with all their drivers by the look of these reviews!!

Purchased a Prima oven and took out the “free” extended warranty. After 18 months the element went in the cooker and needed replacing. No problem I thought, as will be covered by the extended warranty.
Two week wait time for the appointed engineer to attend. New element required was the diagnosis.
Now, I am told the element is currently not in stock ... with no estimate as to how long the wait will be.
I would have thought that an element is classed as an essential/key spare so seems a bit ridiculous that there is now a delay waiting for a replacement element to come back in stock.
Not sure how long it’s going to take to finally get the job completed.
Not a good experience so far.

S. Thornton

Delivery was fine went off without a hitch but the reason for the low score is a comment the delivery driver made to my partner. I tend to do all the DIY stuff in the house and my partner is fine with that as I enjoy it and hates it. He knows I'm perfectly capable as a woman of doing this stuff so he leaves me to it...which brings me to our delivery earlier. I was checking the items in the box as it was an exchange and as I was opening it the delivery driver made a comment to my partner asking if he was just going to stand there and let me do it and we both said yes as I'm the one who normally does it all. To which the delivery driver said something to the effect of "so she's the smart one and you're thick as pigs**t to my partner." (The thick as pigs**t part being a direct quote) Quite frankly this is unacceptable. Not only was he insulting my partner to his face but he was also being sexist by implying that I, as a woman, am incapable of checking a few boxes. Which is a shame really because until that point the guys were very helpful and probably would have gotten a 5 star review. Not good enough really.

Bad delivery of boxes opened and stolen items from boxes.

I refused to accept delivery and lost days earning and cost of rescheduling workmen