Leekes Reviews 7,083

This is a Review of Leekes in Cross Hands. I ordered a bathroom from the store on 14th March, paid the deposit and booked a fitter from their list of fitters. The agreed date by all parties was 4h May. The balance was then paid 19th April for delivery on 30th April.
I then received a phone call on 6th May from Michael informing me that we didn't have the shower, he said it possibly wouldn't arrive until after the fitters left, I enquired as to when this would be, and he said he thought the following Tuesday/Wednesday 13th/14th May.
I accepted what I was told with no issues whatsoever.
Myself and my husband popped into the store on Monday 11th, and we're told it was due any day.
Roll forward to Friday 15th, we still don't have a shower, and the cistern that was ordered for the toilet was wrong. Okay, no problem with the toilet, we have use of a toilet so not an issue. The shower however is a big issue!
My husband contacted the store on Friday morning and they were still not in receipt of it, and without a definitive date we just couldn't wait, so my husband went out and purchased a shower for the fitters, so at least we had somewhere to shower at last.
Our problem is with trying to obtain a refund for a product that we've never received.
According to the store, special order items cannot be cancelled!
I'm not trying to cancel, you just didn't provide me with the shower I ordered, nor offer a replacement, nor were able to give a date when the shower would arrive.
It would seem that as a company they feel it's their right to keep the customer hanging on until they have the correct order, they are adamant they I'm trying to cancel, and have no concept at all that the problem lies with them not supplying the shower!
There is a passive aggressive undertone to their responses, making it very clear that we (the customers) are wrong.
So we now accept the fact we are infact bad customer's, and we will never receive a refund for the the shower, even though its only £237 out of a £3900 order. I will however try the charge back option by my card provider and hope common sense prevails.
I'm embarrassed for you as a company that you feel the need to fight so hard over such a small amount. If I don't get my money back through my card provider then so be it, but I'm donating the shower that I've paid my hard earned money for back to you. You clearly need the money more than we do!

Good selection of what we were looking for, dishes ,bowls and frying pan.
However, the best was the assistant who served us, very helpfully filled in the shop card which gave us a very good discount. Jeremy was friendly , chatty and informative.

Excellent service from Carole in leeks. Cross Hands Store. Very helpful. Went to order furniture but it was her day off, so waited till Carole was back as she was very helpful and friendly.

Jeremy from Leekes in Melksham gave us a five star treatment, he was so helpful with our purchase.
Leekes should be very proud of him.
Well done Jeremy.

Fahimeh at the Cheltenham store was extremely helpful and knowledgeable without being pushy at all. She gave us an extra large discount on an already heavily discounted, quality bed. Compared to other furniture stores we visited the service was outstanding and we definitely plan to return. Many thanks.

I had a very positive and helpful experience with the Bathroom Department at Leekes of Melksham. Darren of (DB Bathrooms) installed my new bathroom. He was absolutely brilliant from the start of the process to the completion of the project. I am thrilled with my new bathroom and would highly recommend Leekes of Melksham and Darren.

I'm putting my comments on here because I am pretty sure Leekes are cherry picking cherry what reviews go's on there site and stops my posting on their website

Thank you for your response regarding my previous comments about your company. I still stand by what I said about your employees overall, although my experience with Chris in the bathroom department has left me extremely disappointed.

I was ready to go ahead with a bathroom purchase costing around £3,000 and instructed Chris to proceed with arranging the fitter. I was then told the fitting alone would cost £4,000 — more than the bathroom itself. To me, that is completely unreasonable.

According to Chris, the fitter wanted to remove and redo all of the electrics, despite not actually carrying out any electrical work as part of the installation. I honestly don’t know who was taking the Mickey — the fitter or Chris.

Needless to say, we will not be going ahead. If anyone else is considering using this fitting service after purchasing a bathroom, I genuinely wish you luck.

I'm sorry if you find my comments unacceptable but the fact is the fact

If there was a zero, it would be too good to rate the experience I am having with this company right now. I have spent 10,000 with this store at their Bilston branch on new lounge flooring, fitted bedroom and bedroom carpet. I booked the fltter they recommended and as we live in a small house, I booked a holiday so that myself and my husband and our two dogs could be out of the way whilst works commenced. Despite me visiting the store two or three times for tweaks to the design as the fit originally designed was too tight, they have still got it wrong. The bedroom was delivered on Thursday and the entire lot has had to go back. I am told by the designer that the software does not match the products they sell. Furthermore, they are having to redesign again and are now saying they cannot get the order out to me for a minimum of two weeks. The problem here is, my fitter is booked for this week, my holiday which is now ruined due to all this stress is booked for this week and the entire upstairs of my house is upside down and unlivable . I have asked for money off the price which they have said no to, even though I am not getting the products I have paid for and Leekes have not yet offered a courier to fetch these items from the supplier seeing as the supplier cannot get them out to me this week as planned. The whole experience is an utter shambles. I certainly won't shop with them again and will be sharing this experience with as many people as I can so that they do not have this same problem.
10th May - Manager has called me and they are trying to sort the issue out. Still not happy with timescales .
12th May - New designs have been sent but not the bedroom I have paid for as the corner wardrobes are no longer an option. Awaiting news of whether this will be compensated and the new installation date. At least Tom the store manager has kept me up to date on what is happening and is genuinely trying to resolve it I believe. Time will tell.
16th May - No word yet on delivery or installation date

Went to Leekes in Cross Hands to buy paint for the kitchen. Had superb advice from Alan and Richard, they pointed out we had selected the incorrect paint that was not fit for the job. Alan & Richard explained why we shouldn't buy it We bought the correct paint plus another colour to paint a wall in the conservatory. We highly recommend buying paint from Leekes in Cross Hands as Alan & Richard's advice is invaluable.

We had been out for a visit to Stourhead and decided to pop into Leeks just for a hot drink and a piece of cake on our way home. The coffee was made for us straight away it was lovely and the young man who served us was really helpful friendly and told us about the loyalty card. We looked around the store and found several things to take home, at the pay desk we were helped by Jeremy he helped us with the form to become a member. I would just like to say how much we enjoyed our visit it's so nice to receive such a warm and friendly response to our visit. Thank-you Leeks for a great experience. Yours sincerely Mrs v Bedford.

I was served by Jeremy this afternoon. He went above and beyond customer service opening me a Leekes Loyalty Card and fully explaining all the benefits. He was helpful, friendly and a credit to your store.

Hadn't heard of the company before but they had a bathroom accessory we wanted. Ordered online. Item delivered quickly and *very* well wrapped.

Visited your Wiltshire store was served by Glenn madgin what a lovely member of staff you have he was so helpful helped to package my goods and put them on the car for me such a pleasant young man

We have bought furniture from the Cross Hands store twice in the last 6 months. Staff are incredibly helpful. Delivery on time and efficient.

We visited leekes on the 3/5/26 to purchase garden furniture & a pergola. We were approached by Louise cripps, she was very polite & friendly & made us feel as ease with our purchase. Louise was helpful explaining the step to step procress of our purchase.

We visited Leekes in Llantrisant to look at buying a new hob and replacing our old counter tops. Yvonne was very helpful providing the relevant information and advice. Excellent customer service.

Lyn the assistant could not have been more helpful excellent service oh and a lovely sofa as well

Fahimeh (Cheltenham store) made buying furniture easy and stress-free. I would only buy furniture from her again because of the excellent customer service whilst in store and afterwards too. Nothing was too much trouble and she went above and beyond to help with all my questions and queries.

Thank you, Fahimeh! See you again!

Visited Leekes at Melksham with my elderly mother today. She felt unwell in store and Maria in the furniture dept could not have been more helpful and kind. She brought water and arranged for a wheel chair brought to us by lovely, helpfulJeremy. We were able to purchase the chair we went for. We were given sound advice and allowed to make our decisions in our own time. Congratulations Leekes. Your staff offer exceptional service and go above and beyond for the customer.

Great customer service from Lyn. She gave us plenty of information to take away, so we came back and bought a sofa in the sale. She listened to and understood our needs, took time to explain what we needed to know and gave us space when we needed time to think.