I am a goldsmith with a small jewelry business and the number of images that I send out for clipping to transparency is small, but Pixelz treats me as though I were a major client. Their work is impe... See more
Company replied
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See what reviewers are saying
They're outstanding, always delivering the best results I could hope for even when supplied with less than ideal images. Turnaround is usually very fast even without the pro plan. Absolutely worth the... See more
Company replied
Plus side: the pixelz interface is super easy. Easy to set up the specifications. Quick response. Prices seems fair. Quality of work nice with one exception (see below). Down side: color matching in... See more
Company replied
Absolutely lovely team, support and experience! From day 1 until today we have had the best customer experience that, I at least, have ever had. Miss Giang was always there when we needed! Kind an... See more
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Company details
Information provided by various external sources
Pixelz is the retouching service powering e-commerce. Elevate your brand, bring products to market faster, and take back your time with Pixelz product image editing service. Try it for free today and see why 30,000+ brands and retailers have chosen Pixelz to edit over 30 Million images.
Contact info
311 Fourth Avenue #517, 92101, San Diego, United States
- +1-844-228-2853
- cs@pixelz.com
- pixelz.com
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They swiftly helped me recover my lost…
They swiftly helped me recover my lost files! Thank you so much I’m so happy
20 August 2019
Unprompted review
Reply from Pixelz
Hello Melissa,
It's great to receive this feedback and find out that our team managed to meet your expectations. Our goal is to exceed your expectations moving forward.
Thank you very much for choosing to work with us here at Pixelz.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Reply from Pixelz
Hello Gerard,
I am extremely happy to hear that you are satisfied with our service. We will make sure you have the best customer experience you deserve to have here at Pixelz.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Reply from Pixelz
Hello Jerry,
Nice to have you onboard!
Your nice feedback has made our day. This is exactly what we are after here at Pixelz.
Looking forward to being of your assistance.
Kind Regards,
George Ntatianidis
Global Customer Support Director
I've gotten good service before but…
I've gotten good service before but this last order had some kind of hang up with the background.
**Update: They totally came through for me on this, and adjusted each item so it whited out correctly in the background, and did it in less than 24 hours.
I've updated this to 5 stars because that was excellent.
25 June 2019
Unprompted review
Reply from Pixelz
Hello Jeffrey,
I am sad to hear that you are not satisfied with your last order. I can understand both the disappointment and the reason for that.
I also understand that you attempted to lighten the product which affected the background colour. The team here has already identified the reported issue and reprocessed the images according to your request. Equally, we have reached out in person elaborating more on how you can achieve the desired outcome for your future orders.
Jeffrey, our main priority is to provide you with consistent and quality images meeting your expectations and troubleshoot cases like this one where the initial input does not help to achieve the desired outcome.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Pixelz was really great
Pixelz was really great! Fast turn-around and they did exactly what our team needed which we really appreciate!
24 June 2019
Unprompted review
Reply from Pixelz
Hello Elena,
Welcome to Pixelz!
It is nice to hear that we have met your expectations in terms of the fast turnaround and the quality of output. This is exactly what we are after here at Pixelz.
This is a great start of cooperation and the team here is looking forward to being of your assistance for your future orders.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Service started out great
Service started out great, offering one-day turnaround on image background removal. Quality is good for the most part, but they have routinely missed the turnaround deadline and even changed their TOS to have longer to complete edits. Now I feel like I'm paying more just for mediocre service. Website is easy to use but for simple background removal I think the service is a little expensive for what you get (now).
21 June 2019
Unprompted review
Reply from Pixelz
Hi Brandon,
Thank you for your honest feedback.
I am sorry to hear that lately, you are not that satisfied with our services. I also understand your concern about the recent change in service level agreements.
Brandon, I can assure you that we are taking seriously your feedback and analyzing carefully data both on how our customers use our services and on our own performance. It’s vital to us that we maintain the optimal balance between high, consistent image quality, on-time delivery, service level, and price.
Rest assured that I will analyze our performance on your account and get back to you with my feedback.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Easy to use & excellent quality!
It's easy to make your specs and upload your photos. The delivery is quick and the quality is excellent!
21 June 2019
Unprompted review
Reply from Pixelz
Hello Amanda,
It is great to hear this feedback! The guaranteed quality and fast turnaround are essential parts of our product and I am extremely happy to hear that you enjoy using Pixelz platform for your editing needs.
Your feedback gives us additional inspiration to improve further our services to yourself.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Super fast and easy to use
Super fast and easy to use! Perfect for clearcut images for my website. Just wish you offered more retouching services.
14 June 2019
Unprompted review
Reply from Pixelz
Hi Rebecca,
I am delighted to hear that we have been able to offer you a quick and easy service for you! That is one of our primary goals. I am happy to say that we do offer retouching services on our Professional Plan. I will shortly reach out to elaborate more on this.
Thank you very much for choosing to work with us here at Pixelz.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Warning- after a year your credits expire AKA they steal your money after the year.
Pixel now makes you pre-pay to use their service. I pre-paid last year buy buying credits and I went to use them today and they are all gone. I emailed Pixel to see where they went and they informed me that they EXPIRE and that they will not refund. Completely unacceptable. They just stole my money.
5 June 2019
Unprompted review
Reply from Pixelz
Hi Tiffany,
Thank you very much for reaching out and sharing your thoughts. I am very sorry to hear that you feel disappointed with our services.
I understand your concern of not being able to use the prepaid credits after more than a year. It is true that your credits expire automatically after one calendar year due to a technical limitation, however, we happily convert any residual amount of credits into an equivalent amount of free images to be used for your future orders. We have now made this even clearer in our Knowledge Base article to avoid similar cases in the future: https://support.pixelz.com/hc/en-us/articles/236114948-SOLO-Credits
Be aware that I have just converted your credits into free images, which means that everything is the same as last time you logged into your account and you are good to go!
Using this unfortunate incident as a case study, we have reminded our entire team of our internal procedures to prevent similar incidents for other valued customers like yourself.
Tiffany, you have been a loyal customer and I am confident that we can rebuild your trust in Pixelz starting with your next order using the free images on your account.
Thank you for your understanding.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Such a great tool for a beginning…
Such a great tool for a beginning direct-to-consumer business person! Fast turnaround, and just what I hoped for!
3 June 2019
Unprompted review
Reply from Pixelz
Hello Chris,
I am extremely happy to hear that you are leveraging our platform to serve your customers and enjoying the fast turnaround at the same time. This is exactly what we are after!
Thank you for choosing Pixelz for your editing needs.
Best,
George Ntatianidis
Global Customer Support Director
Somebody is there to help you
There is always somebody at the other side to answer my questions.
Thanks
16 May 2019
Unprompted review
Reply from Pixelz
Hello Angela,
Delighted to hear that you got the support you needed. Your satisfaction is our source of motivation.
Looking forward to being of your assistance again.
Best,
George Ntatianidis
Global Customer Support Director
Reply from Pixelz
Hello Velazquez,
I am very delighted to hear that you are satisfied with the images you got from us.
Thank you for choosing Pixelz for your editing needs.
Best,
George Ntatianidis
Global Customer Support Director
Does what it says on the tin!
Does what it says on the tin!
I am an experienced graphic designer and this excellent service saves me so much time and hassle. They have excellent turn around times and the photos come out perfect every time.
If you are like me and just want to save time or you need professionally finished photos for your online store this is definitely the place to go.
6 May 2019
Unprompted review
Reply from Pixelz
Hello Ben,
That is exactly what we are after here at Pixelz. The fast turnaround and exceptional quality are essential parts of our product.
Happy to be of your service and looking forward to great cooperation!
Best,
George Ntatianidis
Global Customer Support Director
A little bit hard in the beginning to…
A little bit hard in the beginning to figure out how to have human interaction either by voice or email but once I did it has been a great experience. And lots of check ups by your people on me which I like. In the middle of a big project (big for me) and it is going very smooth.
Thanks!
24 April 2019
Unprompted review
Reply from Pixelz
Hello Martha,
I am so happy to hear that we met your expectations. Your positive feedback gives us an additional motivational to provide you with exceptional service you deserve to have here at Pixelz.
Equally, I will look into your feedback on how to make it easy the contact with our support team.
Thanks again for choosing to work with us!
Best,
George Ntatianidis
Global Customer Support Director
Three out of Three
Three out of Three
Most photographic services are cheap or fast or good; some are two of those things. Somehow, Pixelz is all three. Keep it up!
10 April 2019
Unprompted review
Reply from Pixelz
Hi Clayton,
This is Music to our ears! We know at Pixelz that great post-production is about making it affordable, quick and consistent. Great to know that we are delivering that for you!
Kind Regards,
Ian Mitchell
Customer Success Integration Manager
Excellent quality work and super fast!
10 April 2019
Unprompted review
Reply from Pixelz
Hi Nicholas,
That is what we are after! Offering industry-leading work, in a time frame that works for you!
Happy to know that we have been able to offer that to you!
Kind Regards,
Ian Mitchell
Customer Success Integration Manager
Reply from Pixelz
Hi Kurt,
Super to hear that we have been able to service your needs at a price point that works for you! We are always trying to make sure we can have the best possible offering at a reasonable price.
Thanks again for choosing to work with us!
Kind Regards,
Ian Mitchell
Customer Success Integration Manager
Reply from Pixelz
Hi Paula,
Delighted to hear that we have been able to offer you a quick and reliable service for you! That is one of our primary aims.
Thank you very much for choosing to work with us here at Pixelz.
Kind Regards,
Ian Mitchell
Customer Success Integration Manager
I am new to e-commerce and posting…
I am new to e-commerce and posting quality photos is a must for me. The customer support is very good and their staff will connect and help you quickly. Important because I cannot make sound decisions without answers.
30 March 2019
Unprompted review
Reply from Pixelz
Hi Connie,
Thank you very much for such high praise! I am really happy to hear that we have been able to help a newcomer to the e-commerce world as well! We are always trying to ensure our customers are well informed about how best to navigate photo post-production needs.
Kind Regards,
Ian Mitchell
Customer Success Integration Manager
Reply from Pixelz
Hi Guy,
What great feedback to receive! I am very happy to hear that we were able to offer you a great service and in a speedy manner.
Thank you very much for choosing to work with us here at Pixelz!
Kind Regards,
Ian Mitchell
Customer Success Integration Manager
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