I am a goldsmith with a small jewelry business and the number of images that I send out for clipping to transparency is small, but Pixelz treats me as though I were a major client. Their work is impe... See more
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See what reviewers are saying
They're outstanding, always delivering the best results I could hope for even when supplied with less than ideal images. Turnaround is usually very fast even without the pro plan. Absolutely worth the... See more
Company replied
Plus side: the pixelz interface is super easy. Easy to set up the specifications. Quick response. Prices seems fair. Quality of work nice with one exception (see below). Down side: color matching in... See more
Company replied
Absolutely lovely team, support and experience! From day 1 until today we have had the best customer experience that, I at least, have ever had. Miss Giang was always there when we needed! Kind an... See more
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Company details
Information provided by various external sources
Pixelz is the retouching service powering e-commerce. Elevate your brand, bring products to market faster, and take back your time with Pixelz product image editing service. Try it for free today and see why 30,000+ brands and retailers have chosen Pixelz to edit over 30 Million images.
Contact info
311 Fourth Avenue #517, 92101, San Diego, United States
- +1-844-228-2853
- cs@pixelz.com
- pixelz.com
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really wonderful service
Really wonderful service. Great value and fast turn around. Always pleased with the results.
19 October 2020
Reply from Pixelz
Thank you for this nice feedback!
I am very pleased to hear that you get the full value of our service and the consistent results you get with fast turnaround times. That is exactly what we are after here at Pixelz.
My team and I are looking forward to assisting you with your future orders.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Pixelz is an excellent resource for my jewelry business
Pixelz is an excellent resource for my business. They do an A+ job of editing and their customer service is fantastic!
19 October 2020
Reply from Pixelz
Hello Alison,
This is great feedback and inspiration for my team to offer you even better service moving forward. We are on a mission to make your life easier when it comes to your image editing needs.
I am looking forward to hearing from you again soon.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Reply from Pixelz
Hello Maricris,
Welcome to Pixelz!
I truly appreciate your great feedback. Indeed, we aim at exceeding your expectations :)
Kind Regards,
George Ntatianidis
Global Customer Support Director
Excellent services
14 September 2020
Unprompted review
Reply from Pixelz
Hello Alberto,
Thank you very much for this excellent feedback!
Kind Regards,
George Ntatianidis
Global Customer Support Director
Amazing!
Amazing product, fast production and shipping. Great company!
7 September 2020
Unprompted review
Reply from Pixelz
Hello Neisha,
This is great feedback and we are very grateful to receive that from you. I am excited to hear that you are getting the most out of our product and enjoying the fast delivery among other things.
I am looking forward to hearing from you again any soon.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Highly Recommend
Engaged, helpful, professional - and very very quick :-) Alberto makes what seems overwhelming for a non-professional an excellent experience. Highly recommend!
7 September 2020
Unprompted review
Reply from Pixelz
Hi Allison,
You have made our day :) Welcome to the Pixelz Community!
I will make sure to pass this great feedback along to the whole team and Alberto. Your excellent experience in terms of smooth onboarding, professional customer service and consistent high-quality results, is our top priority!
We are looking forward to a great partnership, Allison.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Impressive platform to manage complex…
Impressive platform to manage complex projects, with really great customer service!
6 September 2020
Unprompted review
Reply from Pixelz
Hello Rob,
Welcome on board!
I am delighted to receive this feedback from you. Indeed, here at Pixelz, we aim to make your life easier when it comes to complex projects and image editing needs in general. Excellent customer service for us is a lifestyle, and we take pride in that :)
The team and I are much looking forward to hearing from you soon!
Kind Regards,
George Ntatianidis
Global Customer Support Director
Always a positive experience!
Always a positive experience!
I've been using Pixelz for years at various companies and they've proven time and time again to be a reliable partner who can deliver quality results. Utilizing them, we're able to greatly increase our output while remaining lean internally.
3 September 2020
Unprompted review
Reply from Pixelz
Hi Austin,
This kind of feedback makes us so happy and inspired to keep offering you the extraordinary service you have been expecting of us. It is great to hear that you get the full benefit out of our product, and it helps you to remain lean internally. That is exactly what we are after here at Pixelz!
We love to be your life-time reliable partner!
Kind Regards,
George Ntatianidis
Global Customer Support Director
Pixelz team give such great customer…
Pixelz team give such great customer service and the work they do is unbelievable to perfection there are many staff who take great care of us at Corbell Silver making our pictures look so much better.
2 September 2020
Unprompted review
Reply from Pixelz
Hello Howard,
Thank you so much for this fantastic feedback!
It's been such a pleasure to be of your help for many years now. The team here is ready to impress you more with excellent customer service and consistently high-quality delivery of your pictures.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Easy editing you can do yourself & great customer service
Easy editing you can do yourself. A couple of my images didn't come out as I had expected (I had made mistakes setting up the Specifications), I emailed them for help & their service is great, they always reply within 24 hours :)
Great easy photo editing! & really happy with the service
2 September 2020
Unprompted review
Reply from Pixelz
Hello Sam,
This is great feedback and inspiration for my team to offer you even better service, moving forward. We are on a mission to make your life easier when it comes to your image editing needs.
I am looking forward to hearing from you again any soon.
Kind Regards,
George Ntatianidis
Global Customer Support Director
I was very happy with the fast response…
I was very happy with the fast response to my query and was very happy with the end result of photo’s.
Will definitely use in the future.
Highly recommend!
20 August 2020
Unprompted review
Reply from Pixelz
Hello Desley,
Welcome to the Pixelz Community!
I am pleased to hear that you are delighted both with the results you got and the service you received. We are here to impress you moving forward!
Kind Regards,
George Ntatianidis
Global Customer Support Director
I have used other companies but they…
I have used other companies but they did not give me the high quality amazon photos I needed. It is affordable on the solo plan. Plan to keep using Pixelz.
12 August 2020
Unprompted review
Reply from Pixelz
Hello Becky,
It's fantastic to know that you find Pixelz as the best fit for you when it comes to your image editing needs. It is also great to know that you enjoy the high quality with affordable prices on your plan. That is exactly why we have established different plans to meet your specific editing needs with consistency in quality and delivery.
Welcome aboard, Becky!
Kind Regards,
George Ntatianidis
Global Customer Support Director
Reply from Pixelz
Hello Alvaro,
Thank you for your great feedback. This inspires us to do more for you, moving forward!
Kind Regards,
George Ntatianidis
Global Customer Support Director
Such a disappointment / not recommended.
I've been using Pixelz for 3 years and the last time I used them was last week. I am highly disappointed in the quality and the web site performance. Something has happened and their company has gone way down hill. I've added a second star thinking it may be to COVID-19. They have a custom price for me because my products need complex cuts and I pay ALOT more per image than most companies. I've had to now mark each area in photoshop and in the same time I could have just done the cutouts in house. I'm very disappointed in the quality and the fact that I've had to reject them images over and over again.
6 August 2020
Unprompted review
Reply from Pixelz
Hello Joslyn,
I am very sorry to hear that you were disappointed with the quality of your images and the performance of the website. It is not our intention to cause this inconvenience to you.
We take full responsibility for not giving you the proactive heads up about the challenges we have been facing with the additional complexity of your images. My team has reached out to you in person to elaborate more about this challenge and refund you the cost of your recent order in full.
I appreciate your honest feedback, and this will help us be more proactive, moving forward.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Significantly improves my images.
4 August 2020
Unprompted review
Reply from Pixelz
Hello John,
I appreciate your great feedback!
Our goal is not only to improve your images but make you successful via saving a ton of productive hours and offering you exceptional imagery that sells your products. Your success is our success!
Kind Regards,
George Ntatianidis
Global Customer Support Director
Pixelz does great work
Pixelz does great work, offers quick turnaround and saved me a ton of time that I was able to spend on other issues. Great for business owners who wear many hats!
31 July 2020
Unprompted review
Reply from Pixelz
Hello Jeff,
Thank you for your amazing feedback!
Comments like this serve as an additional inspiration for the Pixelz team to go above and beyond your expectations. Your success is our success, so it's great to know that you realize the full benefits of our platform and service in terms of time savings for your business.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Consistent High Quality service
Consistent High Quality service - my images are returned in 24 hours with consistent quality - highly recommended service for the busy web photographer!
28 July 2020
Unprompted review
Reply from Pixelz
Hello Philip,
Welcome to Pixelz Community!
It is such a pleasure to receive this fantastic feedback from you. Consistent quality and fast turnaround times are vital pillars of Pixelz Product and Service.
We love saving time for professionals like You.
Kind Regards,
George Ntatianidis
Global Customer Support Director
really fast turn around
24 July 2020
Unprompted review
Reply from Pixelz
Hi Steve,
Thank you for your great feedback!
Unprecedented fast turnaround time is exactly what we are after here at Pixelz along with consistency and high-quality results. We aim to do more for you!
Kind Regards,
George Ntatianidis
Global Customer Support Director
1 picture as not been done
22 July 2020
Unprompted review
Reply from Pixelz
Hello Stéphane,
Thank you for your feedback.
Having checked your account and the first order you placed, I can see you were in touch with our Customer Support Team to reprocess the one image not meeting your expectations.
It's great to know that you were introduced to the rejection tool, which allows you to benefit from the 100% quality guarantee policy we have at Pixelz. All rejected images are given priority in our production system to be returned to your account within 24 hours.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Really comprehensive services and…
Really comprehensive services and excellent turnaround. I like the way the whole system works! Thank you.
I can't give 5 stars YET as I am very new to Pixelz so would like to review again in a few months time. But I'm pleased so far!
20 July 2020
Unprompted review
Reply from Pixelz
Hello Kate,
Welcome to our ecosystem!
I appreciate your honest and positive feedback. It is great to hear that you enjoy the platform and the services. At Pixelz, we aim to make you successful on our platform. I am confident we can live up to your expectations and impress you more, moving forward.
Kind Regards,
George Ntatianidis
Global Customer Support Director
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