I am a goldsmith with a small jewelry business and the number of images that I send out for clipping to transparency is small, but Pixelz treats me as though I were a major client. Their work is impe... See more
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They're outstanding, always delivering the best results I could hope for even when supplied with less than ideal images. Turnaround is usually very fast even without the pro plan. Absolutely worth the... See more
Company replied
Plus side: the pixelz interface is super easy. Easy to set up the specifications. Quick response. Prices seems fair. Quality of work nice with one exception (see below). Down side: color matching in... See more
Company replied
Absolutely lovely team, support and experience! From day 1 until today we have had the best customer experience that, I at least, have ever had. Miss Giang was always there when we needed! Kind an... See more
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Company details
Information provided by various external sources
Pixelz is the retouching service powering e-commerce. Elevate your brand, bring products to market faster, and take back your time with Pixelz product image editing service. Try it for free today and see why 30,000+ brands and retailers have chosen Pixelz to edit over 30 Million images.
Contact info
311 Fourth Avenue #517, 92101, San Diego, United States
- +1-844-228-2853
- cs@pixelz.com
- pixelz.com
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pixelz
Hello Maria,
Welcome aboard!
This is really great feedback! We commit to delivering consistent quality results along with an extraordinary service throughout your journey with Pixelz, which just started :)
Best Regards,
George Ntatianidis
Global Customer Support Director
Great work
So far, the service has been great.
Some minor details, but overall, I am pleased.
22 February 2021
Reply from Pixelz
Hello Jorge,
Thank you for your great feedback!
I strongly believe that you deserve to have a 5-star experience once you have chosen to work with Pixelz. One of my team members has already reached out to you to understand better those minor details you are concerned about. I am confident we can enhance your experience further and build a ground for a strong collaboration moving forward.
Best Regards,
George Ntatianidis
Global Customer Support Director
Great service!
1 February 2021
Reply from Pixelz
Hello Jania,
We appreciate this great feedback!
Kind Regards,
George Ntatianidis
Global Customer Support Director
Pleasantly surprised
Quick, high quality and cost effective. VERY pleasantly surprised!!
28 January 2021
Reply from Pixelz
Hello Tara,
This sounds like music to our ears :)
Fast turnaround, consistent quality, and fair pricing are core attributes of our product and service. We are here to surprise you more moving forward!
Kind Regards,
George Ntatianidis
Global Customer Support Director
Amazing service
5 stars. Service is amazing. Not just the editing options, but the attention and solutions this guys offer were beyond my expectations.
Im very happy with them.
22 January 2021
Unprompted review
Reply from Pixelz
Hello Rodrigo,
You have made our day over here :)
This kind of excellent feedback gives us additional inspiration to exceed your expectations consistently. We are happy to be your trusted partner for post-production and help you grow your business in 2021 and onward.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Reply from Pixelz
Hello Blanka,
Welcome to the Pixelz Community!
Thank you for your great feedback! It's our goal to impress you more, moving forward.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Very Excellent
27 December 2020
Unprompted review
Reply from Pixelz
Hello Ahmmed,
Thank you for your excellent feedback! Happy 2021!
Best Regards,
George Ntatianidis
Global Customer Support Director
The experience with pixelz is great
The experience with pixelz is great. its easy and fast, although in every order I need to reject some images for the same reasons - rotate the image and to crop the images better.
That's not a big deal since the pixlez guys fix it quickly and exactly how I ask it to be.
1 December 2020
Reply from Pixelz
Hello Yael,
It's nice to hear that your experience with Pixelz has been great so far. It's true that our team is ready to quick-fix any issues that might rarely happen to keep providing you with outstanding imagery.
I appreciate your feedback and wish you a happy 2021!
Best Regards,
George Ntatianidis
Global Customer Support Director
Outstanding, worth every dollar.
They're outstanding, always delivering the best results I could hope for even when supplied with less than ideal images. Turnaround is usually very fast even without the pro plan. Absolutely worth the money if you aren't super fast retouching in Photoshop yourself or you find yourself in above your skill level. Stuff that would take me hours to get right in post can be had for $2-3, an absolute bargain (please don't raise prices!)
28 November 2020
Reply from Pixelz
Hello Matthew,
This is like music to our ears! It's such a pleasure to hear that you are realizing in full the benefits of the Pixelz platform. Fast delivery with quality consistency are the core attributes of our service.
Take back your productive time and let us deliver great imagery to you :)
Kind Regards,
George Ntatianidis
Global Customer Support Director
Helpful dedicated customer service
Helpful dedicated customer service. Personal guidance on small account.A+
26 November 2020
Reply from Pixelz
Hello Jack,
I am so delighted to receive this feedback from you. Your personalized and dedicated service is our priority since you have decided to work with Pixelz :)
I am looking forward to hearing from you again soon.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Reply from Pixelz
Hello Matthew,
Welcome to Pixelz!
Thank you for your great feedback.
We love to be of your service.
Kind Regards,
George Ntatianidis
Global Customer Support Director
I am always needing critical help with…
I am always needing critical help with editing white backgrounds. Pixelz has been exemplary, going way beyond my expectations and if there has been a misunderstanding, they immediately remedy to achieve what I need. Not only to my satisfaction and for dependable service, they deliver so quickly!!! Stellar company and cant say enough about how they have become my partner who delivers excellence.
12 November 2020
Unprompted review
Reply from Pixelz
Hello Alison,
It is such a pleasure to receive this fantastic feedback from you. It feels really rewarding to hear that our efforts to become your trusted partner in delivering great imagery are paying off. Fast turnaround, consistency in delivery, and stellar customer service are core elements of our product and service.
Our goal is your continuous success!
Kind Regards,
George Ntatianidis
Global Customer Support Director
End product was great
End product was great. Just took multiple edits to get there. I will use again
8 November 2020
Reply from Pixelz
Hello Matthew,
Welcome to Pixelz!
I appreciate your feedback, and I am thrilled to hear that you will use our service again. We commit to delivering you the extraordinary service you expect of us.
I am looking forward to hearing from you again soon.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Reply from Pixelz
Hello Oksana,
Thank you for your fantastic feedback. It's our pleasure working with you!
My team and I are much looking forward to talking to you soon.
Best Regards,
George Ntatianidis
Global Customer Support Director
I had 3 photos worked on for amazon
I had 3 photos worked on for amazon. The final result was fantastic. Pure white background. I liked so much what I saw especially that I will be taking my own photos, I signed up for their services. I would recommend their service to everyone.
4 November 2020
Reply from Pixelz
Hello Christine,
Welcome to the Pixelz Community!
I am delighted to hear that you find our service useful to you and your business. Background removal is one of our basic features, along with a handful of other editing options that we offer. We are here to impress you more with our unprecedented consistency and speedy turnaround times.
Stay tuned, and more is to come.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Oct
Reply from Pixelz
Hello Lars,
Thank you so much for this amazing feedback!
We commit to keep the bar high and live up to your expectations.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Excellent service
Excellent service! From the quality of the pictures, turnaround time, above and beyond customer service, always on top of answering every single question and explaining everything in depth, to the site itself with an easy to navigate interface. I also find the pricing structure very fair with the plan options as well as add-ons which allow to get the final image exactly the way you want. Highly recommend!
31 October 2020
Unprompted review
Reply from Pixelz
Hello Anna,
This feedback has made our day!
It is such a pleasure to hear that our customers are getting our product and service's full value. Indeed, going above and beyond is an attitude here at Pixelz. Fast turnaround, consistent quality results with fair prices and customized services are what we are going after.
The team and I will be more than happy to assist you with your next orders.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Pixelz; a simple and straightforward website
Pixelz is a simple, straightforward website. The adjustments to the photos are good and we receive them quickly.
26 October 2020
Reply from Pixelz
Hello Mariette,
It's great to hear about this experience. Indeed, simplicity is the key here at Pixelz, along with consistent quality and fast turnaround time.
Happy to be of your service!
Kind Regards,
George Ntatianidis
Global Customer Support Director
Plus side/ down side
Plus side: the pixelz interface is super easy. Easy to set up the specifications. Quick response. Prices seems fair. Quality of work nice with one exception (see below).
Down side: color matching in sets of pictures is not so good. They are individually retouched well but one to the next (on same product image set) can show too much color variation to be useful.
22 October 2020
Reply from Pixelz
Hello Matthew,
Thank you so much for the feedback! It will definitely help us improve our services to you. I am glad to hear that you enjoy the Pixelz product, the easy interface, competitive prices, and overall service level.
I understand you would like us to match your products' color within the same image set. The good news is that we have a feature in the Professional plan called Color Matching that definitely can meet your requirement. Besides, we do have a way to group your images in one set (via name convention) to achieve better consistency.
One of my team members has now contacted you to elaborate more on the available options in our attempt to elevate your experience to a 5-star level. We are much looking forward to hearing back from you soon.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Always deliver great photos edited in a…
Always deliver great photos edited in a very timely manner. Thank you.
20 October 2020
Reply from Pixelz
Hello Cindy,
It is such a pleasure to receive this feedback from a valued customer like you. We commit to offering you the quality and fast service you have been enjoying for many years now.
I am looking forward to hearing from you again soon.
Kind Regards,
George Ntatianidis
Global Customer Support Director
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