Pikl Insurance Reviews 431

After Admiral refused to renew the cover of my Mothers property following her death. I contacted Pikl and dealt with Rebecca. As someone who deals with insurance companies on a regular basis I was really impressed with her professionalism and the speed cover was arranged. I would have no hesitation in recommending them to others and Rebecca in particular.

Incredibly misleading cover levels.
When hosting, Pikl only covers the property building and fittings up to a maximum of £30k. The main policy covers this risk when not hosting, but the hosting top-up doesn't, so leaves the biggest risk of all (the rebuild cost in the case of a fire) with the policy holder. For virtually every property in the UK this will be dramatically less than required.
Be very wary before you buy that you understand this risk and what you leave yourself exposed to. Pikl need to make this a lot clearer to buyers. Considering highlighting this to the FCA under their fair, clear and not misleading rules.

**update - 18/05 - Pikl have responded to this to clarify the cover is in fact £1m - however this is not what their colleague told me on the phone so affirming my star rating for the inconsistency of experience. Staff members should know the cover they are selling.

No use in Scotland, insufficient public liability for new regulations and no flexibility to adjust.
Reviews are all requested after purchase not when claiming... so yes you took my money efficiently.
Remains to be seen how the claims service performs.

Lydia was excellent. Talked me through the policy and gave me confidence this was the right product

Excellent customer service. The agent worked very hard to get me the best price for my buildings and contents insurance. I would not hesitate to recommend them to family and friends.

Extremely simple to renew

Cheaper quote for Holiday Let insurance and package for Public Liability than I could find anywhere else.
Helpful staff, quick to answer telephone queries and explain everything.

Timely reminder with all the relevant paperwork attached so that I could review and renew easily.

James was so helpful and friendly it made setting up new insurance much more pleasant. So thank you

Renewal made very simple, documents and quote sent through then followed up by Mia. Realistic price and painless process.

Great customer experience with James who lead me through the process of securing home and host insurance on my new property in Cromer. Would definitely recommend.

Great experience vs other insurance comparing sites. Rebecca was super patient and helpful!

Glad to have found Pikl. The process of building a policy is straightforward, the cover terms very transparent and the fees are reasonable.

Contrast this with AirBnb's own cover, which really isn't what it's cracked up to be (I discovered this the hard way!)

Second year with Pikl .. Mia was super helpful :)

The two people I spoke to on the phone answered promptly and were pleasant and clear in what could be offered. A positive initial experience with this company.

Glenn, from Pikl, was most helpful with my home insurance policy. Talked me through a lot of detail in a clear and relaxed manner. Gave me a quote, accepted my payment. All with consummate ease.

It is So Nice to find an insurance company which still offers a contact telephone number - and which is answered promptly by helpful and friendly staff.
My panic query was dealt with by Emma in a matter of seconds, documents emailed and received, job done.
Many thanks to Emma and PIKI