Terrible app and customer support experience. I'm not familiar with VAT returns. I followed the app instructions upon sign up. Find out after submitting the claim that there's customs verifica... See more
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The app is very difficult to use and glitchey and it doesn’t work on many mobile devices. I was told by their customer service that my problem was a poor internet connection. I am at home in SAN FRA... See more
Excellent app and customers services. Very easy and intuitive. Overall is a complete advance in tax free management to turístico compare withbthe usual blue global tax. Nevertheless, not all shops in... See more
I was given a link recently by a shop in Norway to reclaim VAT. I can really testify that PIE VAT with the app works realy well. The VAT refund was easy and quick. Forget thet paper systems (like Glob... See more
Company replied
Company details
Written by the company
A fully digitized end-to-end product where merchants can facilitate, and consumers can claim, VAT refunds hassle-free at the touch of a button on their mobile devices.
Contact info
3.5
Average
215 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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PIE VAT is so easy to use!
This is the first time I used PIE VAT and highly recommend it. I had some issue with my credit card for the refund and a customer service person helped me right away. Very easy to use!
2 March 2023
Unprompted review
Reply from Pie VAT
Hi Lisa,
Thank you so much for your feedback. We are very happy to hear your satisfaction.
Wish you a lovely day!
Kindly,
PIE Team
Used Pie Vat a few times and always…
Used Pie Vat a few times and always works very easy. First time with an issue but customer service helped quickly and problem solved instantly.
Would definitely recommend using them.
3 March 2023
Unprompted review
Reply from Pie VAT
Hi Kasper,
Thank you so much for your feedback. Happy we could help you solve this issue and that we can count you as one of our loyal PIE users.
Have a lovely day!
Kindly,
PIE Team
Good experience
Maggie have me a quick reply and always help me solve the problem!
2 March 2023
Unprompted review
Reply from Pie VAT
Hi there,
Thank you for your feedback, we are happy we could help you rapidly.
Have a lovely day!
Kindly,
PIE Team
I worked with Maggie who was very…
I worked with Maggie who was very responsive to all of my questions.
24 February 2023
Unprompted review
Reply from Pie VAT
Hi Judy,
Thank you for your kind words. We are happy we could assist!
Kindly,
PIE Team
Wow - a great service.
Wow, what a great - personalised - service. Maggie was especially helpful. Pain free. Worth the tiny effort.
21 February 2023
Unprompted review
Reply from Pie VAT
Hello,
Thank you so much for your feedback. Happy to hear our customer service was helpful.
Have a wonderful day!
Kindly,
PIE Team
Having filed for VAT refunds many times…
Having filed for VAT refunds many times over the past 30-40 years, I have never had a more efficient process and quick refund than I have just had with Pie! No forms to get stamped by the tax/customs authorities at the airport, nothing to mail--everything was done online, simply. And customer service was outstanding--also very responsive and quick! I hope more shops adopt Pie as their VAT refund processor!
21 February 2023
Unprompted review
Reply from Pie VAT
Hi there,
Thank you so much for taking the time to write this detailed review. We are very happy to hear your satisfaction. Looking forward to assisting you with your next VAT refunds :-)
Have a lovely day!
Kindly,
PIE Team
very nice and efficient!
19 February 2023
Unprompted review
Reply from Pie VAT
Hi Neva,
Thank you for your kind words. Happy to hear you were satisfied with our services.
Kindly,
PIE Team
The Customer Service is really good
16 February 2023
Unprompted review
Reply from Pie VAT
Hi there,
Thank you for your kind words. Always happy to assist with your future VAT refunds with PIE.
Kindly,
PIE Team
I highly recommend this app.
I highly recommend this app.
The assistant Meggie was very kind and quick to respond when there were problems with the refund request:)
15 February 2023
Unprompted review
Reply from Pie VAT
Hello Aiste,
Thank you very much for your review. Happy that we could offer a quick assistance.
We wish you a lovely day and thank you for using PIE!
Kindly,
PIE Team
Efficiency, Convenience and helpful
This is my first time to get tax refund by an App, I am very surprised by the efficiency and convenience.
Also, the customer service replied my questions promptly and very helpful with my financial assistance.
Overall, I would recommend to use this App to get your refund while traveling.
14 February 2023
Unprompted review
Reply from Pie VAT
Hi there,
Thank you so much for your feedback.
Happy to hear you are satisfied with your first digital tax free refund with PIE. We wish you a lovely day!
Kindly,
PIE Team
Very efficient
Very efficient, you get your tax refund in an snap ! Maggie real person or bot is ready to help you/ guide you.
The owner of the store were I purchased my items ( Tromsø Norway) recommended this app and she made easy for me.
Cheers from Cancun
10 February 2023
Unprompted review
Reply from Pie VAT
Hi there,
Thank you so much for your feedback! I am a real person and I am happy to hear I was able to assist.
Do not hesitate to reach out to us in the future! :-)
Kindly,
Maggie
My claim was very quick and easy using…
My claim was very quick and easy using Pie app.
13 February 2023
Unprompted review
Reply from Pie VAT
Hi Khalid,
Thank you for your review! That's awesome to hear.
Have a lovely day!
Kindly,
PIE Team
High level of service and dedication
Honestly, I am shocked about this high level of service. Very quick in response and helpfull to solve any obstacle. I had lost a reciept and they could retreive it from store themselves. Great job!
1 February 2023
Unprompted review
Reply from Pie VAT
Hi Elahe,
Thank you so much for your feedback and your kind words. We are very happy we could help you getting your VAT refunded.
Have a lovely day!
PIE Team
Excellent service
Excellent service
And very easy to use
Maggie is very professional and made sure all is done
I really Appreciate it
30 January 2023
Unprompted review
Reply from Pie VAT
Hello Omar,
Thank you so much for your feedback and your kind words. We are happy to hear you were satisfied with our service.
Do not hesitate to reach out to us in the future if you need any assistance.
Kindly,
PIE Team
Reply from Pie VAT
Hi there,
Thank you so much for your feedback! We are happy to hear your satisfaction.
Have a lovely day!
Kindly,
PIE Team
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