The company is not reliable. They are collecting the payments, but as a photographer I haven’t received the payment on time and when I reached out for this issue I didn’t received any update about whe... See more
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See what reviewers are saying
They're the best in the field! I've tried multiple other services like this before knowing them and can say they're the ones who listen to their audience, work very hard to improve, and offer more to... See more
Not worth it. I ordered a Magazine it came with 2 albums $101 for 5 staples pieces of basic paper. Real cheap. Tried to express my disappointment, but they said talk to the photographer. The company d... See more
The store front is beautiful. Missing many features compared to other host. Photobiz and Shootproof have stellar customer service and lot of features. I only have been serviced with chat not sure if t... See more
Company details
Written by the company
Pic-Time is an advanced online gallery platform for photographers, offering beautiful galleries, a built-in print store, marketing automation, a slideshow creator, and more. Pic-Time is innovating the digital space between photographers and their clients, providing an all-in-one platform to deliver, sell prints, and elevate photos to grow a successful business.
Contact info
United States
- pic-time.com
2.1
Poor
64 reviews
Replied to 10% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company is not reliable
The company is not reliable. They are collecting the payments, but as a photographer I haven’t received the payment on time and when I reached out for this issue I didn’t received any update about when they will send the payment.
5 May 2026
Unprompted review
Ai chat bots are such a waste of…
Ai chat bots are such a waste of consumer's time, especially for such an expensive product.
8 January 2026
Unprompted review
In general the back office has much to be improved for the price we pay
The galleries generally work well and look good but the system has some flaws. A main one in managing clients (if you have clients with multiple galleries, there's no easy way to manage them). The sharing process it's also not easy if you share galleries regularly. In general the back office has much to be improved for the price we pay.
It's also too target for wedding photographers, so if you are from other area I probably wouldn't recommend.
Customer service could also be improved.
23 December 2025
Unprompted review
I loved the aesthetic of Pictime but…
I loved the aesthetic of Pictime but have found the UX deeply frustrating and really unreliable. Essentials like photo uploading regularly fail and have to be reloaded through laborious processes. After trying to make it work for me I will be switching platforms, its too labor intense and unreliable for the high price.
19 December 2025
Unprompted review
BAD PHOTO LAB
I have ordered pictures of our wedding. The edges were kinked, and even after complaint the second set of pictures was kinked too. My next complaint was not accepted anymore, because you only have two weeks to write them about the damage.
BAD SERVICE!!!!
11 December 2025
Unprompted review
Deleted my entire photo gallery of a…
Deleted my entire photo gallery of a wedding without consent. never use this website.
11 October 2025
Unprompted review
Won't take responsibility for mistakes
I recently placed an order for $500 worth of products. One item arrived with the wrong wording on it. The site gave an example and provided me a text box to put my own wording in. I did. My cards came with the examples words as well as my own. I asked them to re-do and they refused. They admitted that it was an out of date template.
4 October 2025
Unprompted review
PIC-TIME DELETED ALL OF MY GALLERIES…
PIC-TIME DELETED ALL OF MY GALLERIES BECAUSE OF A LATE PAYMENT!!!
I’ve had an unpaid Dropbox account for 13 years. They still send me emails from time to time saying the files are at risk — but they never deleted anything.
With Pic-Time, I was just late with a payment and they deleted everything.
And it wasn’t even intentional — I use a separate card for online payments, where I manually transfer funds. I simply forgot to top it up in time.
Clients started writing to me. I lost a ton of galleries...
This is, by far, the worst experience I’ve ever had with a service since I became a photographer.
If you care about your business, your reputation, or your clients — stay away.
Unless you want legal trouble or angry clients, don’t risk it.
Why use Pic-Time and have the trouble of your lifetime when you can use Piieset and for the same price you get, Galleries, Video Upload, CRM, Website, App, and a lot of other cool features?
14 June 2025
Unprompted review
Reply from Pic-Time
Hello Oti,
We're sorry you had a bad experience and feel this way! We're always improving and considering the community feedback. Thanks for sharing your point of view.
We reviewed your account and noticed the system has warned you about the account downgrade on two occasions this year.
At the beginning of the year, when the account had not had a subscription for two months due to Dec/Jan lack of payment, and deletion in Feb. That was the time when galleries were deleted to fit the available storage of the new free plan.
The second time, the warnings were triggered due to a lack of payment in June that was delayed for 20 days, but at that time, no galleries were deleted by the system due to a downgrade. I do see images deleted at that time, with the error showing images were moved from their original location during uploads. That can happen if, during an upload, the folders are moved to a new location or an external hard drive where the images were located is disconnected.
Our support team has helped you recover the gallery structures, but if the images are deleted and can't be recovered, you have to reupload them.
We're sorry you don't have a backup! We always encourage photographers to keep a backup of their files on a backup solution. Pic-Time is a Gallery platform equipped with tools to make sales and deliver a great experience to clients through a beautiful gallery design with Images, Store, Slideshows, Videos, and Blogs. We also have a Lightroom plugin that allows you to export an exact copy of your galleries to a backup location during upload.
You can also offer clients a Gallery Backup through the Gallery Backup automation and use that extra income to keep the subscription going.
I hope this information helps you and other users. Thanks again for your feedback, and please reach out to support if you still need any help!
A ray of sunshine in a dreary situation
I placed an order with Pic-Time and upon receiving the photos I realized that two of the photos did not look professional, so I requested corrections. The two photos appeared washed out. I received a prompt response from Joshua with Pic-Time saying that he was sorry to hear I wasn't pleased but the issues I mentioned would need to be corrected by the wedding photographer, Samantha Webb. He also suggested that I should ask Samantha to correct the issues by increasing the warmth and saturation. I emailed Samantha and received an auto-response that it could not be delivered. I looked at the email address and couldn't see anything wrong so I emailed Joshua again asking if he had another form of contact for Samantha. He responded that I had a typo in her email address, which I had not seen!
I really appreciated his caring, professional and helpful response. He went above and beyond when he even proofread and caught the typo in her email address! I can't say the same for Samantha as she did not respond to me at all.
Joshua made a disappointing experience with the wedding photographer a bit of a ray of sunshine that there are caring people out there. Especially at Pic-Time! He deserves a bonus or a raise!
6 May 2025
Unprompted review
Reply from Pic-Time
Hello James,
Thank you so much for your feedback! We appreciate it, and I've shared it with Josh. We're very proud of our support team, and it's always good to hear that we're going in the right direction.
We're sorry your experience with the photographer wasn't the best. I hope they respond and can help you sort out the issue with the files.
Have a great weekend, and let us know if you need help with anything else!
I had a great experience with Pic Time…
I had a great experience with Pic Time as a product as well as with their customer support team. I had what felt like a complicated problem recently and their staff members helped me through it seamlessly.
7 February 2025
Unprompted review
Reply from Pic-Time
We're glad you had a great experience with our Product and Customer Support team! Whenever you need help, please reach out.
The best (and most aesthetic) platform available!
My photography business leveled up when I switched to Pic-Time. I began making product sales in a way I never had before which has been a financial game changer for me. Their shop has ready to go sales automations that make offering my clients discounts and running yearly sales (like Black Friday & holiday) easier than ever. Selling prints, albums etc. was never something I could streamline before Pic-Time. The overall look of my galleries now feel professional, modern and really emphasize my portfolio. I notice that Pic-Time is constantly adding new features and updating the platform to be industry leading. I recommend Pic-Time to everyone! Best of the best!
12 November 2024
Unprompted review
Reply from Pic-Time
Thanks a lot! Your success is our success. We're very proud of you for taking your business to the next level through our tools. We're always available if you need anything.
The best
The best gallery platform service out there. There are so many options and customisations for different workflows, it’s worthwhile investing some time to learn the platform to get it right for you. Support are always helpful and the company is quick to listen to advice from its community.
12 November 2024
Unprompted review
Reply from Pic-Time
Thank you very much! We're always here to help whether you want to send feedback for improvements, have a question on setups, or simply need an opinion on how to achieve your workflow needs.
Honestly the most beautiful client…
Honestly the most beautiful client galleries on the market. The aesthetics are professional, clean, and well designed. I appreciate that the Pic-Time team is always adding or refining their features, while focusing on what they do best. It can be a little overwhelming/intimidating to get everything set up, but there are a lot of resources and a great community, it just takes some dedicated time to get familiar with all the options.
4 November 2024
Unprompted review
Reply from Pic-Time
Hey there, thank you so much for your feedback! We appreciate it. You're right, we're always adding and refining features - following our community needs - to provide a better service. We understand it can seem intimidating sometimes, and that's because we've been focused on providing advanced tools and workflows needed or requested by experienced photographers. However, the resources, the community, inspiration shared by those making the most out of it, and our lovely customer service team show data-driven suggestions, how-tos, and automated setup options to help you grow your business and provide a great experience for your clients. If you need any help, just reach out! :)
Avoid to save your time
I was couple of years with Pic-Time as a photographer over 15 years of experience and I finally gave up and moved elsewhere. Here’s why. Various issues with the disappearing galleries, changing price sheets, clitches in the emailing system etc forced me to be in their customer support far more time than any support time I've spent in my life - combined. I wasted so much of my time dealing with errors that never got really fixed and that made me feel like being in their test pilot program and paying for it. I value my time and so should you. Avoid.
10 October 2023
Unprompted review
Reply from Pic-Time
Hi there, our sincerest apologies for your bad experience! Rest assured we are always available on LiveChat and email to help users. That's the fastest channel to get your questions answered and any issues fixed. We need more info to be able to help, but without knowing more I can say disappearing galleries could be caused by a free account being abandoned for 60 days, or a subscription lapsing and consecutively being on a free plan for a long time. To accommodate the limited storage of the free plan, galleries can be deleted. We'd love to know what you mean by changing price sheets. Our system has an automated store setup option where you can quickly set it up and be good to use it. Other than that, pricing can be updated and will be announced according to the print lab partners' changes that may happen yearly or according to the economy. We'd also love to know more about your email glitches, as we're not aware of this happening. Please, let us know if it was related to Sales Automations or standard system emails, and which gallery was affected. We'll gladly investigate and help you out, should you decide to try using the platform again. Our customer service has proudly kept a very high CSAT rating throughout the years, so even though every software or platform may have trouble sometimes, we're glad to say we hear our customers, implement fixes, and updates according to their feedback as soon as possible! Thanks for your feedback and have a good one.
Beware
Beware! It took me 3 months, and 43 emails of dealing with pretentious, unsympathetic customer service to receive a $185 framed print, that arrived crooked. Pic-Time stated, there is nothing they could do since it is too expensive to recreate, and it is not crooked enough to warrant fixing.
31 July 2024
Unprompted review
Reply from Pic-Time
Hello Jacob,
We're sorry about your experience! That's not within our Customer Service standards. We care about everyone using the platform, whether clients or photographers. There seem to be a few misunderstandings caused by human error while the order shipped/returned/reshipped from one of our print lab partners overseas to your location which caused a longer time to get the order from the print lab. Regarding the print being crooked and any other type of production error, we do need to follow the protocols of each print lab partner to show them what happened and to request remakes. Thanks for your patience and help in providing such information so we could get your remake done by the print lab. We're always here to help! Please, reach out to support if you need anything else.
Don't trust these guys
Don't trust these guys. Here's why.
They literally just removed 2 of my client galleries without giving me ANY heads up!!! Literally Gone! Just like that.
Maybe their free trial plans changed. Whatever! I don't care- JUST GIVE ME A DAMN HEADS UP!
Now I can't find these galleries. Thankfully, the client hasn't asked me for them . But just imagine them asking. This is shameful. These guys should be out of business for being so irresponsible.
You had "ONE" job. To keep safe a bunch of photos AND You Failed!
1 July 2024
Unprompted review
Reply from Pic-Time
Hello there,
Thanks for your feedback! We value and care about your opinion and we're sorry about how you feel.
Our system sends several heads-up emails about galleries being deleted due to subscription downgrading and lacking enough storage or having a free account inactive for more than 60 days.
During the free trial, the account is in the Advanced plan, with unlimited storage for 30 days, and then if you don't subscribe, it reverts to the free plan which has a 10GB storage limit for 6 months, and then is reduced to 3GB after that period. Any galleries above that limit would be deleted. In short, we offer 6 months of additional free storage on free plans, and then it's reduced. You can read more about it here:
https://help.pic-time.com/en/articles/9210592-why-has-my-free-plan-storage-been-reduced-to-3gb
If you reach out to support soon after deletion, we can still try recovering the galleries for you. However, if it's been a longer time, it's unlikely recoverable. Either way, please reach out to support so we can try helping you further!
Horrific experience Pic-time - Does not care about customers.
I had a horrific experience with Pic-Time. My annual renewal for my gallery was scheduled for June 30, 2024, but they charged me an annual subscription fee on June 27, 2024, without my authorization.
**Update: No Refund was given even Pic-Time claims they have given a refund. According to Pic-Time's terms of service, they are supposed to notify customers that their subscription is about to expire, but the notification I received did not clearly indicate the charge date. This lack of transparency has resulted in an early charge that I was not prepared.**
When I tried to get a refund, they refused, and their customer support was rude and unhelpful. It's clear that they do not care about their customers or their satisfaction. I would not recommend Pic-Time to anyone.
Here are some other alternatives with better customer service: SmugMug, Zenfolio, ShootProof, Pixieset, Format, PhotoShelter, Adobe Portfolio, Viewbook.
1 July 2024
Unprompted review
Reply from Pic-Time
Hi there, we're sorry about your experience! That's not in our standards and we're happy to look into it with our support and billing teams. We do care about our customers and their satisfaction! We've requested more information about your order to see what happened and what can be done. Please, provide them so we can help you further!
Hello! We wanted to provide some clarification about the Gallery Backup Subscription you had signed up for. The backup payment is processed yearly and automatically on the client's PayPal account and through Pic-Time's PayPal account, so we can keep your photo gallery online for you and your guests. There is an email reminder two days before the renewal to let you know it's coming up. It also includes instructions in case you want to cancel it on your PayPal so it doesn't renew. In your case, the email reminder was sent and the payment was processed while the subscription was still active and therefore authorized. Most payment processors do renewal charges a couple of days before expiration, to make sure the card is still valid and if it's not you would have time to update it before the subscription is canceled causing access to the gallery to be lost.
Upon further review of your order case, we've noticed a payment dispute started on your end.
The disputes usually attract dispute fees and may take up to 90 days for a resolution to be reached. All transaction funds are locked by the financial institution while the dispute is ongoing so the refunds can't be processed until the review is completed. If the dispute is dropped and you reach our support team, we can help you cancel/refund the Gallery Backup order sooner as we already got approval from your photographer. Upon cancelation, you'll lose access to the gallery. Our apologies on behalf of our support teammate for not knowing that was an option for this kind of order. We're always here to help! If you have further questions, please reach out to support!
Update: Even though the renewal was processed as expected, a refund was processed.
Easier for photographers but not good for the customer
It seems photographers are giving the company a good review....but the customers on the other end are not getting a good experience. I have found it does not work well, very difficult to access and order from and communication about ordering has been poor. I've also experienced data breaches as I've been sent links to other customers photographs. Photographers should look a bit more closely at what the customers have experienced of pic time.
Update: please see all over reviews as it seems mine is a very common complaint from the customers. All of my wedding guests have had problems with this company. I gave up and asked our photographer to send their USB and we did it all ourselves.
6 May 2024
Unprompted review
Reply from Pic-Time
Hi there, we're sorry about your experience, and thanks for your feedback! That's not what we normally hear from customers and our support team is always available to help and collect improvement suggestions. I've requested additional information so we can look further into the link topic. We take this very seriously and will be happy to investigate!
A long time, trusted partner for my photo business
I've been using Pic-Time's software since 2016, and in that time, I've seen it continuously grow and change to be better for my business and my clients.
I always appreciate their prompt and knowledgeable team helping me out whenever I need assistance with the system, and my clients have said wonderful things about interacting with the gallery support team as well.
Overall, I can't wait to see what the future brings with Pic-Time's constant innovation in the digital photo delivery space.
Thanks Pic-Time!
10 April 2024
Unprompted review
very annoying just to look at photos i…
very annoying just to look at photos i need to log in and/or make an account
just let me view the photos!
8 April 2024
Unprompted review
Reply from Pic-Time
Hi, thanks for taking the time to write a review. Account creation for gallery users ensures they can keep their favorites, order drafts, and orders/shares/downloads histories. The gallery invites via email will prompt account creation, but secure link invites alongside gallery settings adjusted to not require it, won't. That's managed by photographers and will depend on how they want to share their galleries. With this setup, account creation is only required when selecting favorites or placing orders. If you have any questions, please reach out to support!
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