Pakistan International Airlines Reviews 

PIA changed my flight Twice I was meant to travel at a certain date to a certain place but they altered both. No compensation and on top of that the flight (9 hours) had 0 entertainment and services. It’s not even PIA- what is wrong with them. Found out I flew with jordanian airways?? The food was bang on average. Anyways they won’t care and continue eating peoples money- as they are only direct flight choice with gene ours baggage options. So please do not fly with them it’s worth the extra money to book somewhere else. I am shocked out their downfall and will never fly again….

Never again use this flight. Always late and canceled my flight.

I’m really happy and satisfied for the prices, customer services and staff and easiness of online services . Super, very very nice Company, professional services, Highly recommend Company. 5* Thanks

I really don't want to give a 1 star as this my country's airline but they have screwed us up big time.
They were using cahrted flights and all of sudden from today 1st of November all PIA flights have been cancelled. Seems like the charted airlines didn't receive their payments from PIA and pulled the plug.
I have learnt my lesson NOT TO FLY PIA.

I'm now having to buy one way tickets from another airline to get my family back.

It's a real shame to write this review but I had no choice. Real sad PIA doesn't care about their people.

Booked domestic Flight from Lahore to Rahim Yar Khan. Good customer support during booking but flight cancelled for operational reasons! No intimation no emails.

poor security, avoid !!!

Great company to fly with. Affordable as well. But need to maintain hygiene and environment

Certainly, my finest experience with any airline till now.
Strongly recommended to others.

Never Seen Before this Fraud Airline and Notorious Customer Service
AVOID AVOID AVOID!!!
I have booked my Ticket From Islamabad to Abu Dhabi on 27th April, 2021 and paid through my debit card. I havnt received ticket invoice or any ticket through email. Even after several calls to these Notorious customer service in Karachi Pakistan download my ticket from website. Now after more than one month, still waiting for my Ticket invoice in order to claim ticket reimburse from my company.
Please donot donot use this Airline

I booked a flight with PIA through TravelGenio website PIA ticket number 2147537611448 and reference number back in December 2020 the airline cancelled my flight and has still not provided a refund it has now been 4 months. They refuse to acknowledge that they have received any payment and that it is TravelGenio who needs to provide me with a refund.
Their contact number rings but no one ever answers which is very annoying.
I have had no luck with this airline and I would not recommend them to anyone. Stay well aware of them and do not book any flight with them.
I have had emails from TravelGenio stating the following when asked what is the reference details with PIA for my booking.

Dear client,

Thank you for your answer.

We inform you that the airline reference code is 7A22GJ

And your ticket number is 2147537611448
-- 
Customer Care Team

Can a responsible agent at PIA Airlines answer my query and refund me for my flight ASAP. I am now fed up of chasing up.
Aeishah syed

They are an absolute disgrace like many other institutes in that country.
It's my appeal to everyone here, not to fly with this garbage flight service so that it can go down as soon as possible because this is not a flight service but it's PIA (PAIN IN THE ASS) which shouldn't be there!

Very poor service refused boarding and then noted on the system passenger did not arrive and the call centre wants to charge people for there mistakes , still ongoing issue

Poor service, old airplane you can feel the springs in the seat, expensive flights, poor quality food, other customers are rude the whole experience is always poor. The only reason get a two is for air crew and pilot.

My cousin has experience with this airline and it was very bad. The staff was very rude and it is unsafe to fly.

Unsafe to fly with. Extremely low safety records. They on the path of total ban from many countries. Leading to total bankruptcy.

Best 👍 it is. But this is also trueSome things are present which needs to be improved. So maybe I can say then good it is.

Absolutely horrendous. The seats are cramped and no leg space. The food wasn’t that good either. I got food poisoning and started to feel nauseous. They also gave us ear phones but it looked like it was used by a lot of people since it looked warned out and some of them were broken. Also when the plane was landing and taking off it didn’t land smoothly and felt like it was shaking. I am warning you to not go on this plane. They are frauds and they will rob you off your money. Choose another airline. I can’t believe they are getting away with this. I am actually very sad because it use to be a good airline I don’t know what happened now. 😔

P.I.A. If you are reading this please sort this out. I miss the time when you use to be a good airline. I hope you can improve.

Avoid. Just avoid. There are plenty of alternatives should you wish to go to Pakistan (unless you're heritage, why bother). The menu hasn't changed since 1985 and the in-flight entertainment is non existent.
They make money as they have a monopoly on the direct routes plus they allow 40kg baggage but they charge the same as a round trip to the moon and back (which gets pocketed by the corrupt officials). Dirty, ancient aeroplanes (Many which have been grounded by Europe as not air worthy).
They've recently sacked 30% of their pilots as they weren't pilots at all. Counterfeit degrees, like the rest of that god forsaken country. You have been warned.
And I'm a patriot!

Absolutley poor customer service, no answer of phone calls or emails! I am seeking a refund for my part used ticked i was due to fly back from pakistan on 29th March and as PIA flight were cancelled Due to covid-19 i was told by my agency to contact PIA Directly in order to arrange a returned the flight date got changed however that flight got cancelled to and in order to return i had to pay Again seperatly a charted flight to return back to the UK. and now i am contacting PIA seeking a refund on the part ticket used as my return was on a charted flight and not the one arranged by PIA. my agency who are unable to give me a refund due to PIA having changed the tickets. my Travel agent ( Home and Away ) cannot apply for refund on BSP link, secondly the ticket control is not with the agency. PIA has to process the refund or at least open the PNR access on the system so that my travel agent can view it. Regardless of contacting them on several occasions via phone/email i have had no reply. i will need to seek legal advise to take this further as i have tried continuously to contact PIA over the phone and i have had no response at all no one even answers the calls. This has been unfair as I have had to pay extra to return to the UK having stayed out in Pakistan longer than needed with no help or assistance from PIA. My agency even tried sorting this however due to this booking being locked by PIA they are unable to give me the refund. Their customer service is terrible!