10/10 customer service from lovely Michael who made sure everything was ok about my booking and helped with any issues I had. Will be booking with GetAFlight again! Simple website, nothing complicated... See more
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Review summary
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Reviews shaping this summary
Adam was very knowledgeable and gave up to date advice on my inquiry. I am pleased he handled and spoke pleasantly during my phone conversation.
I am very satisfied. Paul was very helpful, especially with unavoidable price changes and then a mistake I made in a middle name spelling. I felt I was in very good hands throughout. Highly recommen... See more
Robert was really helpful in finding me the most affordable option to upgrade my upcoming flight to business class. He made sure the process went smoothly and was professional at all times. Thank you!... See more
Company details
Written by the company
PH Travel is an ATOL, ABTA, IATA protected company dealing with most of the airlines. We try harder to provide best of our services and deals to our customers. Our motto is to Serve the Best.
Contact info
Suite 5/6 Ideas House, Station Estate, Eastwood Close, E18 1BY, London, United Kingdom
- 02077257000
- customerservices@phtravelltd.co.uk
- phtravelltd.co.uk
4.8
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Good experience with Alex nice man
8 July 2026
Unprompted review
I incorrectly added my email
I incorrectly added my email. Stella from customer support was able to help me correct this within the hour.
8 July 2026
Unprompted review
An error was initially made booking and…
An error was initially made booking and they managed to rectify with no extra cost
7 July 2026
Unprompted review
Great service from Alina.
7 July 2026
Unprompted review
Deliberately provide false information
Appalling.
During booking it is clearly stated that seat selection is included. It does not give the option to select seats during the booking process and so we contacted them after booking and paying only to be told that we have to pay to select seats.
This is quite clearly a deliberate attempt to extort further monies from paying customers who have already paid and are therefore trapped.
Appalling customer with rude and unhelpful employees.
Do not use them, find someone more reputable and deserving of your trust.
5 July 2026
Unprompted review
10/10 Good Customer Service from Russel
My experience with Getaflight was really amazing. We booked a return trip from London to Bali but were finding it difficult to navigate the online website of the airline so I called up Getaflight to ask for help regarding the check in and Russel very kindly obliged and was extremely informative and helpful. I informed Russel that we may require assistance with our booking because of a knee injury I had picked up and Russel reassured me it would be fine and made the process of booking very smooth and easy and managed to sort out the seat allocations for myself and my family with no issues. 10/10.
5 July 2026
Unprompted review
Alina was very understanding
Alina was very understanding, professional, and answered my questions, very quickly
4 July 2026
Unprompted review
I needed to make changes to my flight…
I needed to make changes to my flight and Demi was very helpful addressing my questions and request
29 June 2026
Unprompted review
Travis was an amazing communicator…
Travis was an amazing communicator great and friendly voice to speak to I really appreciate all his help
30 June 2026
Unprompted review
Quick and helpful
Adam was very helpful and polite. Provided an excellent service, booking a flight for us within a short period and with good options and deals.
30 June 2026
Unprompted review
Exceptional service from Charles who…
Exceptional service from Charles who went above and beyond to deliver the travel requirements I requested.
30 June 2026
Unprompted review
Easy to book, friendly service
I booked London -> Osaka using GetAFlight and it was a very easy and smooth experience. I used their online booking and then was assisted by Charles over the phone, he was very helpful and provided great customer service
29 June 2026
Unprompted review
Brilliant customer service from a gent…
Brilliant customer service from a gent called Charles who helped me all the way answering any questions. And directing me the whole way.
30 June 2026
Unprompted review
Customer service is exceptional
Customer service is exceptional. Online experience easy to manage, understand and navigate
30 June 2026
Unprompted review
Charles was very helpful and my flight…
Charles was very helpful and my flight was a great price. Very easy to book and confirmed extremely quickly
30 June 2026
Unprompted review
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