Photobook Singapore Reviews 

708
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the intuitive online platform that makes designing custom photo books exceptionally simple and enjoyable. Reviewers frequently praise the remarkably fast shipping times and the bright, high-quality print execution of their cherished memories. Consumers consistently highlight the reliable service and state that the finished items always arrive in perfect condition. However, some people mentioned occasional issues with dull colors, overexposed images, or visible print defects on specific pages. A few reviewers also experienced initial difficulties while trying to navigate the website and complete their product orders smoothly.

What people talk about most

Product

Customers consistently note positive experiences with product, expressing immense satisfaction with the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that shipping is impressively fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am glad I found photobook as it turned my cherished moments into custom keepstakes that can turn into lasting treasures. I loved the fact that I can upload own design with easy templates which are s... See more

Rated 5 out of 5 stars

It is a joy to compile a Photobook of 2025 photos that are being shared with me by a couple whom I had know for more than 50 years. To give them this book is a privilege as a friend to help them enjo... See more

Rated 5 out of 5 stars

I finished my 100 page 10x14inches photobook and sent it on 11/2/2026, and the book was delivered to me on CHINESE NEW YEAR EVE. I am very happy with the production as all pages were well printed. Bes... See more

Rated 5 out of 5 stars

Just received the book on my grandnephew’s first 100 days for his paternal grandparents, who were overjoyed with this photobook gift, as this is their first grandchild . They are visiting from Spain a... See more

Company replied


Company details

Written by the company

Photobook Singapore is an online platform that allows individuals to create and customise personalised photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalised text to create unique and meaningful photo products. Photobook Singapore operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

708 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(708)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

reliable service, reasonable prices

been using their services for many years for a variety of purposes - printing family travel photos, family albums, wedding albums etc. website is easy to use with auto save which is convenient.

28 October 2025
Unprompted review
Rated 4 out of 5 stars

We always enjoy documenting our trips…

We always enjoy documenting our trips using photobook as it is easy to use and works perfectly for us. We were using the photobook designer app but has since migrated to the online version. Both have pros and cons and we do wish that the designer continues to be supported.

15 November 2025
Unprompted review
Photobook Singapore logo

Reply from Photobook Singapore

Hi JM, thank you for sharing your feedback with us. We are happy to know that Photobook has been part in preserving your travel memories. We appreciate your kind words and we are so glad that you have a great experience with us over the years. We understand your hope to retain the Photobook Designer software, and your feedback will help us improve and make choices that better serve our customers. If you need any assistance, you can contact us through chat on the website or via email.

Rated 3 out of 5 stars

Shortcoming is not doom forever! Keep growing in excellence!

An honest, truthful review is more worthy than pearls! To start, I must qualify, that as a regular user of Photobook for many years now, it has been mostly a delightful experience...up until recently where my bulk orders were received in "poorer" standards than before. Specifically, there were some books that carried defects such as 'run down / faded/ uneven' colours on some pages, whilst others, had 'smudge lines' on the back of the book cover. Strangely, these defects were observed only in my Softcover bulk book orders and not the Hardcover ones (which I bulk ordered too.)
To be fair, feedback was given to Photobook and I must say, the professional, quick, sincere and reasonable assurances and responses with fast replacements; alleviated my concerns eventually. The crises management deserves kudos!

Though presently Photobook is still investigating the causes of the rare 'short-coming' in the product, I am confident that they are taking such matters seriously, and will resolve and rectify the situation soonest, with the due sharing of their findings back with me.

Like I said, this unfortunate incidence is indeed rare being the first time I have encountered such a problem. The overall experience with Photobook; from the powerful application, production, end product quality, shipments and delivery...to the attentive pre-mid-post service liaison, over the many years of frequent use, has been nothing short of but wonderful.
This recent, two-times shortcoming (so far...hopefully none more) I experienced, compared to the numerous good experiences I have had with largely no problems whatsoever over the many years; should not be construed as a long-term alarm to avoid using Photobook (unless the 'rare' shortcoming becomes a common one, going forward.)

So as far as I am concerned, I would still have easily rated Photobook with a minimal 4 and 5 stars but in lieu of what truthfully happened and am reviewing now, it makes more accurate sense to rate it with 3 stars.

As the saying goes, "To err is human", occasional/ rare shortfalls should be tolerated, especially in light of the sincere and committed, continued efforts Photobook have demonstrated thus far to resolve problems.

For now, I intend to continue using Photobook who has served me well in the past, until my confidence is shaved off (which I hope not).

Keep going, improving and striving to up-keep all the good you have built and will be building into the years ahead!

ML

15 October 2025
Unprompted review
Photobook Singapore logo

Reply from Photobook Singapore

Hi Mark, thank you for taking the time to share your feedback and honest review. We appreciate your long-time support and for the trust you've given to us. Please accept our apologies if the recent bulk order (Softcover albums) you received did not meet your expectations. As checked, this is already being handled by our Bulk team with ticket ID 42509 and a reprint has been processed. Rest assured that we’re committed to resolving this issue and preventing it from happening in your future orders.

Thank you again for your continued trust and for giving us the opportunity to make things right. We remain committed to improving and ensuring that your future experiences with Photobook reflect the quality and care you deserve. For any other concerns, please don't hesitate to contact us again.

Rated 3 out of 5 stars

Not very good quality finish

I was not happy with the last Photobook printed PB010480241. The images in Pages 13 to 17 were over exposed n I could not see the images clearly. I had checked my photos and they looked fine. Also the colours of the prints were dull. I wonder if Photobook could rectify for me . Thanks

1 November 2025
Unprompted review
Photobook Singapore logo

Reply from Photobook Singapore

Hi KWN, we're sorry to know that you received your order in less than satisfactory. Please check our email response under ticket ID 49280 where we requested sample photos of the actual album you received so we can do the necessary investigation. We look forward to resolving this for you. Thank you.

Rated 5 out of 5 stars

First time buying… and will definitely buy more

Take some time to accustom yourself to which font and layout you like, but once you’re set on which layout you like it’s very easy to use. I am very well surprised by the quality of the album. My first time buying and will definitely buy more

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Loyal customer

Been ordering from this site for many years, made more than 10 photobooks.. I find the software easy to use, and makes designing a breeze. We find the quality ok even on the most basic settings, no need for fancy paper and all that.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

What a delight!

Once again, Photobook Singapore has delighted me in their fast delivery and quality print. I received my photobook just within 3 days of submission. The print quality was bright and sharp. I am so happy with it. Thank you, Photobook Singapore for encapsulating my memories to last a lifetime.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

First time ordering customised…

First time ordering customised calendar, interesting experience as I can fully customise the pages of calendar and adding personal events in it, just that have to ensure the quality of image uploaded because the printing quality are okay and not too nice with low quality images. I’ve also ordered the luggage tags, sturdy quality but printing wise can be better

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Moments printed beautifully through photobook!

For all my travels and special moments, I always make a photo book of it as remembrance. And something that I can show and share to my friends and family too when they visit my home. This time, I created one for my daughter’s graduation in college. With so many moments captured, it has to be printed beautifully in a photo book! And as usual, the finished product was perfect! Photobook is so easy to use and you have the freedom to design your book however you want. They also provide helpful designs and backgrounds for you to use, and templates too. Every finished product is pretty!

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Photobook, My Dear Friend

I am glad I found photobook as it turned my cherished moments into custom keepstakes that can turn into lasting treasures. I loved the fact that I can upload own design with easy templates which are simple to use for the projects. In facts this is my third projects which I thoroughly enjoyed. Thank you for being my friends.

19 October 2025
Unprompted review

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