Optimalprint Reviews 267

I chose Optimalprint.sg because it says on its website "printed in Singapore and fast delivery".

On 11 May, i received an email saying my product has shipped. Delivery window is 14-18 May. I had to speak to their AI bot today (19 May) only to find out that there's a delay, and I'll receive it only on 25 May?!?!?!?! I ordered it on 8 May and it's supposed to be a gift for this week. This is a TERRIBLE experience and i will NEVER use this again. Do not trust all the 4- or 5-star reviews. I don't even know how bad the quality is going to be when it arrives.

They say they'll refund the shipping fee. This is a gift for a once-in-a-lifetime graduation. How can a miserly $10 refund be any use to a VERY delayed graduation gift? How is taking 17 days to deliver considered "fast delivery"? Such a scam, should be investigated by authorities.

Delayed delivery and poor quality
This is with regards to order#: 22358333. First delivery was delayed without any notice - I had to check and checking was painful because the customer service is an automated service that doesn't provide help at all. Finally manage to contact customer service (a human) and she has no clue on the status! Once the order is passed to production team, you got to wait until they finally process to ship to know is coming. Unable to cancel order as I needed urgently. When the product finally came, the glass on photo frame was scratched and photo quality isn't fantastic. Not impressed and not going to use their service definitely!

I love the prints! They immediately made my home arty and classy. Thank you!

The first potrait came however the folding was slanted causing a white space line however when infd the customer service, the potrait was replaced within a week with no questions asked. Great customer service and customer support. The potrait quality is good and the printing is of high quality. Definitely recommend optimal print to others now. Thank you for printing out priceless memories. ❤️

Regrettably, delivery failed first time. However, Optimalprint were really helpful and gave me a full refund. I re-ordered and this time the posters arrived very fast.
Poster quality is good, they were very well packed too!

Fantastic work for my phonebook done in a short time period!

Great experience overall. Their website was easy to use. The prints arrived early and it was so nice even for just the standard paper.

my first calender and it turn out so precious - delivery was prompt and now i m going for my second calender.

Sub par print quality, very faint colors, half the photos cut by the hole that holds the calendar on the wall, simply appaling. Order id 35603042

Phone case with pictures arrived, absolute Junk, looked my granddaughter had done it in crafting class. Litterally pictures printed out and stuck to gell case. Would not use again.

Such a fast and efficient service. From order design to print and delivery within just 2 days! So amazing!

As expected. Very good job

Update: In response to my complaint Optimalprint reissued another set of calendars at no extra cost but again through Evri, which I did raise concerns with due to still not receiving the originals (28.12.25). Evri delivered the calendars this time to a completely unknown address so still never received them. Ultimately, while previously I had great calendars through Optimalprint, the fact that they're still using Evri who have just been absolutely abysmal twice in the same month, does mean that I've had to reorder the calendars from another company who don't use Evri.

Have ordered and received personalised calendars for Christmas presents without any issues for the past few years. However this year I've yet to receive the calendars despite having next day delivery. 2 weeks later have put in a complaint as their chosen delivery company still have it 'processing' at their hub. Their auto response was for me to chase this up with Evri, no that's your job.

Order 35205184

I like the finishing of the book I printed from optimal printing. Just 2 things I wished that could be improved.

1. Bleeding space. The way I designed my book was not considered well and wish the editor would show bleeding allowance. So hence my book was trimmed a little more than expected.

2. I wish the back of the book is not a mandatory white background as I would’ve loved to customize the book fully.

3. I wish I could scale the images freely.

Other than that, the print is great and just what I needed. Just very disappointed I can’t have the front and back cover fully customised the way I want it to. (Full colour and the rim customizable without needing to ‘parent’ the text on the front cover)

super delay delivery with no real status update. no local contact to call to ask for the real status.
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Quick and high quality service. Have used it twice, and will use them again in the future.

The convenience of editing and swiftness of delivery. Front cover was slightly pixelated but the picture might not have not been high definition when sent

Ordering simple, follow up clear and delivery notification and packaging perfect

I recently created a photobook with Optimalprint, and I’m really impressed with their service! The book quality is superb, with sharp prints and a premium finish. It even arrived earlier than the expected delivery date, which was a pleasant surprise.

The website is very easy to navigate, and the payment process was smooth from start to finish. I also appreciate how clear and concise the photobook options were, making it simple to choose exactly what I wanted.

Overall, I’m highly satisfied with the experience and would definitely recommend Optimalprint to anyone looking to create a personalized photobook!

Great webpage. Easy to navigate. Simple steps in the process of making your own photo book. High quality material used for the album.