Photobook Singapore Reviews 

708
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the intuitive online platform that makes designing custom photo books exceptionally simple and enjoyable. Reviewers frequently praise the remarkably fast shipping times and the bright, high-quality print execution of their cherished memories. Consumers consistently highlight the reliable service and state that the finished items always arrive in perfect condition. However, some people mentioned occasional issues with dull colors, overexposed images, or visible print defects on specific pages. A few reviewers also experienced initial difficulties while trying to navigate the website and complete their product orders smoothly.

What people talk about most

Product

Customers consistently note positive experiences with product, expressing immense satisfaction with the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that shipping is impressively fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am glad I found photobook as it turned my cherished moments into custom keepstakes that can turn into lasting treasures. I loved the fact that I can upload own design with easy templates which are s... See more

Rated 5 out of 5 stars

It is a joy to compile a Photobook of 2025 photos that are being shared with me by a couple whom I had know for more than 50 years. To give them this book is a privilege as a friend to help them enjo... See more

Rated 5 out of 5 stars

I finished my 100 page 10x14inches photobook and sent it on 11/2/2026, and the book was delivered to me on CHINESE NEW YEAR EVE. I am very happy with the production as all pages were well printed. Bes... See more

Rated 5 out of 5 stars

Just received the book on my grandnephew’s first 100 days for his paternal grandparents, who were overjoyed with this photobook gift, as this is their first grandchild . They are visiting from Spain a... See more

Company replied


Company details

Written by the company

Photobook Singapore is an online platform that allows individuals to create and customise personalised photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalised text to create unique and meaningful photo products. Photobook Singapore operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

708 reviews

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No recent history of asking for reviews

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4.7

All reviews

(708)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable way to print our memories

Have been using photobook for over 10 years now. In the age where pictures are often overloaded on the phone and sometimes forgotten. Glad to have this reliable source; Photobook that has pretty ready templates for use and that pictures can be printed and shared with loved ones remembering our memorable moments over and over. Thank you!!

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, the photobook was amazing. Service was excellent as well, submitted my request for urgent delivery and received it right before Valentine's day. Will definitely ordered it again.

10 February 2025
Unprompted review
Rated 4 out of 5 stars

One of the better photobooks provider

One of the better photobooks provider with easy to use editor. Repeated customer. Although it could have better if can default discount bundles with shipping included so customer don’t need guess or get surprised when checking out.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Love Photobook !

Not my first time ...have been ordering through photobook from past 6 years Very convenient and fast ...can edit our own book just the way we like it , has numerous options and I am very happy
Will keep on ordering more photonooks in future!

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Good services re the extension of paid vouchers

My recent contact with photos looks was most encouraging. My vouchers were expired but just an email to the photobooks team, they were immediately extended .
Just one suggestion to photobooks, can extend the duration of the paid voucher to at least 6 month or a year? 3-month duration voucher is too short for busy days.
Thanks

29 January 2025
Unprompted review
Rated 5 out of 5 stars

I am a new user

I am a new user . Truly had fun designing my own Photobook on my family travel. The on line editor is easy to use and there is a lot of flexibility. It was a delight to receive the physical book as the finished product is excellent .

30 December 2024
Unprompted review
Rated 4 out of 5 stars

Great quality photobook.

Would be great if can do the 12x 12" photobook offline. The features are easier to use offline.
Do provide the cost for additional pages live as well.

Otherwise all good!

28 December 2024
Unprompted review
Rated 1 out of 5 stars

Failed in delivery timeline promise

Placed an order on 4 Jan for a photobook. The intent was to present it as a gift, to someone special, over dinner on 10 Jan 2025.

Paid extra for “super rush” which has a delivery promise of 3 to 5 business days, which met my desired timeline then.

Based on DHL and progress updates from photobook, it was ready for pick up on 7 Jan, as per shipping info provided. This was confirmed with photobook’s customer service via whatsapp on 8 Jan.

DHL only picked the order up on 10 Jan from Malaysia and the intended recipient only received it on 14 Jan after a change to the recipient’s address directly.

To highlight to anyone who intends to order from photobook:
1. While their online editing tool is easy to use, do take note their printing is in Malaysia despite their numerous country specific websites.
2. Do not take the timeline given as gospel truth. My order took 7 business days to deliver despite promised 3-5 days.
3. Cannot vouch for the quality as I had no opportunity to vet before the recipient receives it.

The entire process was very stressful as I was checking in with their customer service daily. Right up to 9 Jan, photobook still painted the picture that the delivery will be on time and cited DHL online tracker is not real time. Not recommended for Singapore customers unless you order way in advance.

14 January 2025
Unprompted review
Photobook Singapore logo

Reply from Photobook Singapore

Hi Fabian, please accept our apologies for the delay of your order. We understand how important this item was for you and we failed to meet your expectations. Necessary actions were made to help expedite the order and provide with alternative options to ensure that it will be delivered according to the shipping lead time indicated on the shipping method you have selected. In line with this, a refund in the form of store credit has been processed to return the paid amount for the shipping fee. Your recent experience with us is not typical of the service we wish to provide you and we hope to serve you better in the future. For further assistance, please check our email sent with ticket ID 73079.

Meanwhile, yes, our production facility is located in Malaysia and we ship globally. Photobook Singapore is part of the Photobook Worldwide group and we have different country website to cater the currency of each country. Thank you.

Rated 5 out of 5 stars

Consistent quality

I have been using photobook singapore for over 10 years. Their quality has been consistent. Customer service is prompt and helpful. Delivery is fast.

12 January 2025
Unprompted review
Rated 5 out of 5 stars

This is my 1st time using photobook

This is my 1st time using photobook. The customer service is good as they response very fast to my queries on the art work and payment mode. I enjoyed the promo code that they offer. Will use their service again.

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Great new features

Have been using photobook to create lasting memories for my overseas family vacations and special occasions. The AI feature and the digital link made it so much easier now to create and share my treasured moments.

5 January 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful photo book every time

Have been using photobook.sg to do my yearly family photo book for many years. It has gotten easier to use over the years and more user friendly. The product always comes out great!

17 January 2025
Unprompted review

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