Good service, dpd delivery option highly benefited for 1-2 day delivery. Ordered an iPhone 14 Pro, screen was authentic and the phone is clean and amazingly functional. My only gripe was the slight sc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered two phones, separately, and they are both exactly as advertised. We were slightly disappointed with the delivery of the second phone as the DPD delivery man just left if on the doorstep w... See more
Company replied
Would recommended buying from phones direct. I have bought 2 phones from them now and never had a problem. All their phones are exactly as advertised when bought and delivered. Fast postage and de... See more
Company replied
had ordered several other refurb phones in premium condition from other sellers and had to return them all as nothing like as described. Then came across PhonesDirect, price was good and I thought gi... See more
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Company details
About phonesdirect.com
Written by the company
PhonesDirect.com is the eco-friendly alternative to buying a new phone, we are conscious about our carbon footprint and hope that with shopping with us that you are too. We are one of the UK’s Leading Second-Life Technology companies. Our devices are PhoneCheck Certified and fully Refurbished to the highest possible standards ready to be used straight out of the box. Why not help save the planet with PhonesDirect.com …One phone at a time.
As Good as New
Our Refurbished devices are cleaned and checked to the highest possible standards so that you won’t even notice the difference between Buying from us or buying brand-new, they are tested for authenticity, are securely data wiped, and unlocked so they are ready to be used straight out of the box with any network.
FREE DPD Delivery
We offer a FREE delivery on all UK mainland orders over £100 using DPD for their speed and unmatched reliability
Ultra-Secure Payment options
We’ve partnered with the most trusted secure payment providers including PayPal, Apple Pay, American Express and Visa. You can be confident that your buying experience will be safe & Smooth with PhonesDirect.com.
Thousands of Happy Customers
We've refurbished more than a million devices leaving thousands of customers happy in the process. Have a look at our Trustpilot reviews and see what our customers really have to say about us.
Contact info
United Kingdom
- 0333 344 2460
- help@phonesdirect.com
- phonesdirect.com
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 32% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thisfr company was recommended by a close friend
This company was recommended by a friend and I took a chance to buy refurbished phone from them.
I chose the phone and was surprised by the speed and care they took to mail it. Having a slight issue with the battery, their consideration in answering and offering advice and options was professional, friendly and kind.
I would recommend this company and I would buy from them again. . Especially
Mentioning Ashish who replied to my concerns within a day.
11 July 2026
Unprompted review
Reply from phonesdirect.com
Hello Jacqueline,
Thank you for your wonderful feedback! We're delighted to hear about your positive experience with our service and support team. We truly appreciate your kind words and are glad Ashish was able to assist you. Thank you for your recommendation, and we look forward to serving you again.
Kind regards,
PhonesDirect.com
Value for money
Great price and ideal for a phone for my daughter. Quick delivery and all working and looks like new.
28 January 2026
Reply from phonesdirect.com
Hello Mark,
Thank you for your fantastic feedback! We're delighted to hear you found the perfect phone for your daughter and were happy with the price, quick delivery, and condition of the device. We really appreciate your support.
Kind regards,
PhonesDirect.com
I have an iPhone that I bought from you…
I have an iPhone that I bought from you and I need an upgrade, such as iPhone 15 pro max. Now, there is 30 days to accept returns and I’ve been nearly 2 weeks trying to do this, considering I’m going to pay more money for and updated phone. I’m now getting frustrated waiting on a reply?
8 July 2026
Its great
Its great. The phone looks brand new. Always wanted to get a pro max and here it is! I'm really loving it!
7 July 2026
Reply from phonesdirect.com
Hello Karthik,
Thank you for your fantastic feedback! We're thrilled to hear that you're loving your new Pro Max and that it arrived looking like brand new. We really appreciate you taking the time to share your experience and hope you continue to enjoy your device.
Kind regards,
PhonesDirect.com
Good phone in excellent condition
Good phone in excellent condition. Good comms and fast service
12 June 2026
Reply from phonesdirect.com
Hello David,
Thank you for your great review! We're delighted to hear that you're pleased with the condition of your phone and that you were happy with our communication and fast service. We appreciate your feedback and hope to serve you again in the future.
Kind regards,
PhonesDirect.com
Reply from phonesdirect.com
Hello Pamela,
Thank you for your lovely feedback! We're delighted to hear that your phone arrived the next day and within the expected delivery time. We appreciate you taking the time to leave your review and hope to serve you again in the future.
Kind regards,
PhonesDirect.com
This is the second time I have got a…
This is the second time I have got a phone from phones direct and have been very happy . I have reported an issue with my recent phone and you have been very prompt to respond and other immediate help . Thank you for your help .
6 July 2026
Reply from phonesdirect.com
Hello Pat,
Thank you for your continued support and for choosing PhonesDirect.com again! We're delighted to hear that you've been happy with your purchases and that our team was able to respond promptly and assist with your recent issue. We truly appreciate your kind words and look forward to serving you again in the future.
Kind regards,
PhonesDirect.com
Reply from phonesdirect.com
Hello,
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with our fast delivery, great selection of phones, and competitive prices. We really appreciate you taking the time to leave your review and hope to serve you again in the future.
Kind regards,
PhonesDirect.com
Seamless purchase
Arrived earlier than anticipated. Nice package and the phone was like new. No issues, seamless purchase and will use again.
3 July 2026
Reply from phonesdirect.com
Hello Jameson,
Thank you for your fantastic feedback! We're delighted to hear that your phone arrived earlier than expected and that it was in like-new condition. It's great to know your purchase was seamless, and we truly appreciate your support. We look forward to serving you again in the future.
Kind regards,
PhonesDirect.com
Very prompt delivery
2 July 2026
Reply from phonesdirect.com
Hello Thorpe,
Thank you for your kind review! We're delighted to hear that you were pleased with our prompt delivery. We really appreciate your feedback and hope to serve you again in the future.
Kind regards,
PhonesDirect.com
Do not bother I ordered a phone nearly…
Do not bother I ordered a phone nearly a week ago and still haven't received tried calling and email but have had no luck
8 July 2026
Unprompted review
Amazing phone and quality is superb
Very good quality and worth of money
I really recommend it
3 July 2026
Reply from phonesdirect.com
Hello Vladimir,
Thank you for your wonderful feedback! We're delighted to hear that you're happy with the quality of your purchase and that you found it to be great value for money. We truly appreciate your recommendation and hope to serve you again in the future.
Kind regards,
PhonesDirect.com
Reply from phonesdirect.com
Hello Rajaguru,
Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with us. We really appreciate you taking the time to leave your review and hope to serve you again in the future.
Kind regards,
PhonesDirect.com
Reply from phonesdirect.com
Hello Adam,
Thank you for your review! We're delighted to hear that you were happy with our service and that your order arrived quickly. We appreciate your feedback and look forward to serving you again in the future.
Kind regards,
PhonesDirect.com
Fab company can’t fault them
I only came by them by accident , so glad i did , fab phone , reasonable price for refurbished , wish I found these sooner , highly recommend 5*****
1 July 2026
Reply from phonesdirect.com
Hello Bobbysgirl,
Thank you so much for your fantastic review! We're delighted that you found us and that you're happy with your refurbished phone and the value it offered. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
PhonesDirect.com
As promised and on time
1 July 2026
Reply from phonesdirect.com
Hello Clive,
Thank you for your review! We're delighted to hear that your order arrived on time and as promised. We appreciate you taking the time to share your feedback and hope to serve you again in the future.
Kind regards,
PhonesDirect.com
Easy to order a refurbished phone
Easy to order a refurbished phone. I ordered a iPhone 15 in good condition. It was very good condition I’m so pleased with it. Excellent service my phone came the next day.
30 June 2026
Reply from phonesdirect.com
Hello Nicola,
Thank you for your wonderful review! We're delighted to hear that you found the ordering process easy and that your iPhone 15 exceeded your expectations for its condition. It's also great to know your phone arrived the very next day. We truly appreciate your feedback and hope you enjoy your new device.
Kind regards,
PhonesDirect.com
Cancelled my order for no reason.
29 June 2026
Stop bothering people
Phone ordered late Tuesday evening, arrived Thursday morning EXACTLY as advertised. I could not be happier with the phone i received and the rapid speed of delivery. Zero complaints = repeat business from me, so i will be back in the future without a doubt.
EDIT: The charging cable that came with the phone was faulty. They also are very pushy about the free 30 day insurance i will never take on, for obvious reasons. Lots of emails and text messages as reminders to activate. Very very off-putting and subsequently will not be returning as a customer.
Oh, and they keep asking me to review my purchase with them. AFTER i reviewed my purchase with them.......
2 July 2026
Unprompted review
Reply from phonesdirect.com
Hello,
Thank you so much for your fantastic review! We're delighted to hear that your phone arrived quickly and exactly as advertised. It's wonderful to know you're so happy with your purchase and our service. Your kind words about our team mean a lot to us, and we're thrilled to hear you'll be returning in the future.
Kind regards,
PhonesDirect.com
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