Phonak Reviews 

For the amount of money that these cost your app is junk. I work with computers on a daily basis I understand computers. Whenever I finally reinstall your app it will work until I turned my phone off and turned it back on and then it's a cycle to restart all over again. I would never recommend these. I use my hearing aids for several different bluetooth applications not only on my phone but also on the television and the computer. Anytime I change from one to the other I have to uninstall your app and reinstall it in order for it to connect to whatever device I am attempting to use.

I am currently trialling Phonak Sphere hearing aids through Connect Hearing in Albany Western. Sarah and her team are fantastic.

Totally unusable app for a 66 year old who wants to listen to music on his phone supplied by UK NHS will complain rubbish

I have had phonac hearing AIDS for 5 years and like them very much, but they recently change their app, and it's horrible. Instead of being able to decide what setting you want, the app now decides for you, and it's rarely ever correct.

This app promises much but does not deliver.
As a musician, I purchased the very expensive Phonak aids as the "seamless" connectivity and promised ability to personalise the hearing programs with various filters, EQ and volume settings seemed ideal for my needs.
However, the reality is far from seamless. The connection process is time consuming and laborious. after several hours and many attempts to connect to both phone and app with numerous re-installs and switching off and on of phone, I did finally manage to get the aids connected. I should mention that I am fairly well acquainted with all kinds of audio software and have never come across anything as difficult as this to set up.
Having connected I then find that there are some pre-set hearing programs. One called "Automatic" and others for TV, music etc which are not adjustable. So I very carefully created a personal program which better suited me. However no matter what program I select, whether it be one of the pre-sets or my custom program, the app immediately reverts back to the "automatic" program on leaving the selection page thus rendering all the programs except "automatic" unusable in practice.
Having looked at other reviews and responses regarding this behaviour, I gather that the fix is to disable all audible alerts on the phone, messaging, reminders, keyboard sounds etc. Reducing functionality of a phone and many other apps to accommodate the shortcomings of this app is not an acceptable solution. I have therefore uninstalled the app and am deeply disappointed.
I could have bought a more basic aid which does everything the "Automatic" Phonak program does and saved a great deal of time and money.

Phonak used to stand for reliable hearing aids. Not anymore.

I’ve gone through three Phonak hearing aids — all of them failed because there’s no proper on/off switch. The only way to power them down is by pulling the battery out, which wears out the contacts and causes the devices to stop working. Each replacement cost me thousands of dollars.

To make things worse, customer service has been unhelpful every time. The standard response is “send it for repair,” followed by long delays, high costs, and no acknowledgment of the design flaw. It feels like they don’t listen or care about loyal customers.

For a brand charging premium prices, this level of support is unacceptable. Until Phonak starts treating customers fairly and fixes this ongoing issue, I’ll be warning others to stay away.

Spent £3600 on a pair of Audeo 190-R the right earpiece failed after 3 weeks, now been over 48 hours since I contacted their support with no response from them, not even a confirmation or support reference number. Shockingly bad and expensive equipment and extremely poor and unprofessional support system, they will be returned for refund tomorrow. Steer well clear of this company

Extremely expensive garbage. May work great for others but if you have problems you will be waiting weeks to get them back. Your audiologist has to ship them in where they will be repaired (more likely replaced) and then they will ship them back. For how much these cost they should have a guaranteed 2 day turnaround. I can get Amazon to ship me a pencil in 4 hours but I have to wait 3 weeks to be able to hear a conversation.

First set of hearing aids Audeo L-RL type returned by Audiologist due to faults experienced during the trial period. New set supplied. Now the left replacement aid has been returned due to its inability to be recharged. I have been advised that it may be repaired in 10 days time, if I am lucky. Conclusion is that the quality of the units and service provided by Phonak is totally abysmal.
I consider that Phonak aids are a very expensive, unreliable piece of junk.
Please read all the reviews regarding this company and their products before wasting your money. I truly wish I had.

I have had my hearing aids a year now and find them very good. Buying from boots allowed me to get much better ones them from the nhs
you do however need a good iPhone no more than 3 Years old for the app to work effectly. I have a good connection getting phone calls through my aids and listening to U tube is a pleasure. As for customer service, Harry at maidenhead boots has been excellent

Although this is a Phonak feedback site I think the fault lays with Boots Hearing. The units seem to be acceptable but Boots is certainly not. Not allowed to drop off faulty unit without an appointment which could take 1-2 weeks therefore lengthening the ‘without’ time. No consumable parts are available in store, only online, so not convenient for someone with no access to website. Shocking Boots service.

Paid £4000 for phonak lumity life waterproof hearing aids. They are slightly better than my old NHS ones. The main issue I have with them is I'll put them in my ear fully charged when I go to work and before I get home at night the batteries have died on me at which point I have to put my NHS ones in which have replaceable batteries.

I recently purchased Phonak Aureol aids because they claimed vastly better performance in noisy environments thanks to the use of AI chips. The performance of these aids has been extremely disappointing. Not only do they not help in noisy environment, but they don’t help in any environment

Why do 'Boots' in the UK even think about supplying these items at over £3,000

Unresponsive customer support. Somebody call 911!!

I can’t say you have bad customer service because I’ve gotten no support. Just ignored.

Promoted as world class hearing aids. They aren’t. Should be world class scam and waste of money.

Constant sounds in my ears.
Does not solve my earing problem

Save yourself a ton of issues by avoiding these hearing aids. As soon as you connect them to blue tooth they become useless. They will at times struggle to find blue tooth, and at other times will remain as if you are on blue tooth even when you are not. You will pair and unpair all the time, switch your devices on and off, re set you hearing aids constantly. To be honest, I have no idea how Phonak get away with making the claims about their technology that they do.......when they know fine well it doesn't work. Its the same messages in every review - Blue tooth and Phonak don't go.

the Phonak app is terrible. the programms that I have saved myself, are lost after some days on my Iphone. Why doesn't Phonak update this app frequently?
If this doesn't improve I will move to another brand soon.

Purchased a pair of P-RL units via Boots. Almost right from the start I have experienced a routine "whistling" sounds from them. I have been back to Boots on a number of occasions and the units have been returned to Phonak for a so called repair, and still the noise persists. Its like having a canary sitting permanently on your shoulder. They are now out of warranty and I have been told that any futher repairs will be chargeable even though its a long standing issue which so far has not been resolved.

Very poor service. The left ear device was broken in Jan 2023 and got repaired for which I had to paid. The same device was again damaged in Oct 2023. They are again charging the same amount for that. How many times a customer has to pay for the same device when it was repaired by Phonak. No warranty on the repaired one.
Very much disappointed and will not recommend going for Phonak hearing aid.