Phoenix Life Reviews 

Promised a draw down pack via post & email.. 1 week on still nothing ?

Fast, efficient, straight to the point information given without being left to hang around listening to endless menus

Communication is not very good as been in contact several times and still no further regarding part of pension, why is it so difficult !!

I live in usa and dont have online access to my account. Everytime i email or message you i get a repaonse saying that you will send me information though the normal post which means 2 weeks!!! Ridiculous

Very helpful staff 👏 and resolved the question quickly and professionally ☆☆☆☆☆

Everything was explained, at a pace I was comfortable with. I didn't, at no time, feel like I was being pushed into anything I was unsure about, or uncomfortable with. So overall I couldn't have asked for a better explanation and too be pointed in the right direction.

Very helpful, experienced staff

Everyone was so kind & understanding

The lady I spoke to, spoke to me in plain English that I totally understood, and was very patient with me.

I spoke to 4 number agents 3 was very good 1 I could not understand he spoke very fast and I could not understood all he was explaining so I at to ring back to speak to someone to explain everything again to me. She was brilliant

Everything was done in time and order i didn't need to ask.

Excellent customer service and answered my query back up with a letter 7 days later.

Thank you 😀

I spoke to a representative on the phone over a week ago, still not received any paperwork in the post or email

Tried to cash-in. Several weeks went by. Then they phoned to say there was a problem with my submission. They wanted my address on my Credit Card bill. As I was trying to prove my identity rather than my domicile and they also had my Tax Coding from HMI and a copy of my passport signed by my solicitor I was not happy! I needed the money and felt I was being mucked about. They only had to pay it into the same bank account they had used before. Not like I was asking them to send it to a dodgy 'friend' in Albania.

Very helpful & knowledgeable handling of my call / enquiry

Poor return on investment presumably due to high charges.
Painful experience cashing in my pension.
Had to wait 9 days for a letter to be sent out before I could ask take my money out.
I was told once the letter arrived I would be able to cash in my pension because it was under £30k. This was not the case. I had to phone back then had a 30 minute conversation to make sure I was making the right decision, then told there was a 2 week cooling off period and then 3-5 days before the money would reach my account. The whole process took a month. Tax was taken out but no statement sent with a breakdown of the amount of tax taken.

Good service

Phoenix delayed the transfer of my pension fund at every opportunity.
The only reason that things moved along at any pace is because I phoned customer services at least once a week.
The only reason I've given 2 stars is because the customer services personnel where always polite and helpful and willing to make an effort to move things along.
it's thanks to them that the transfer didn't take many weeks longer.