Company activity

Updated 21 hours ago

This page gives you a detailed overview of how Phoenix Insolvency has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.

Claimed their Trustpilot profile: November 2020.

Hasn't confirmed company details yet

Proof of identity

Proof of identity of a user associated with this account

Contact details

Google My Business account verified and synced

Bank account

Bank account registered during subscription process

Trustpilot has no recent records of Phoenix Insolvency asking their customers to review them.

Review sources

Where reviews have come from for the past 12 months

Organic

167

Verified

0

Invited

0

Redirected

0


Total reviews from the past 12 months

167

Star distribution by review source

How star ratings differ by review source from the past 12 months

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Reviews over time

How Phoenix Insolvency got its reviews in the past 12 months

Filter by
Apr-JunJul-SeptOct-DecJan-Mar

New reviews by star rating

How many new reviews (distributed by star rating) Phoenix Insolvency got each month in the past 12 months

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Apr-JunJul-SeptOct-DecJan-Mar

Reply behavior

How Phoenix Insolvency replied to negative reviews in the past 12 months

  • Typically replies to negative reviews in 2 weeks or less.

  • Has replied to 4 out of 6 negative reviews.

Phoenix Insolvency’s flagging activity

How frequently Phoenix Insolvency flagged their reviews in the past 12 months

What's a flagged review?

  • Phoenix Insolvency may flag a review if they think it's in breach of Trustpilot's guidelines.

  • Phoenix Insolvency selects the reason(s) they're flagging the review, so we know what to investigate.

  • We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).

  • Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.

  • If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.

  • Phoenix Insolvency flagged 2 of their reviews a total of 2 times.
  • 50% of those cases turned out to be invalid.

Distribution of flagged reviews by star rating

5-star

0

0%

4-star

0

0%

3-star

0

0%

2-star

0

0%

1-star

2

100%

* Data doesn’t include the 1 flagged review that Trustpilot is currently investigating.

What happened to the 2 flagged reviews from the past 12 months?

Reviews still online on trustpilot.com

1

Reviews removed from trustpilot.com

1

Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by Phoenix Insolvency

1

Reviewer resolved the breach of Trustpilot's guidelines

0

Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines

1

Reviewer didn't resolve the breach of Trustpilot's guidelines

0