PHMG Reviews 

This company did not deliver the service they promised. We were told to expect monthly updates, but in the last year they only reached out once. Most of the time, we had to follow up ourselves just to get any work done.

The contract terms were also a major issue. There is a strict notice requirement to avoid automatic renewal, and if that deadline is missed, you can be locked into another long-term agreement. That was not made clear upfront.

After we decided not to continue, the volume of calls and emails to both our office and our staff was almost daily and interfered with our day-to-day operations.

It is also worth noting that concerns have been raised about this company’s contract terms. The Australian Competition and Consumer Commission investigated these contracts and raised issues about automatic renewals and terms that could require customers to continue paying for services they no longer wanted.

I strongly recommend that anyone considering this company read the contract very carefully—especially the renewal terms and notice requirements—before signing.

I needed a recording for our phones over Easter and it normally takes up to 5 working days, but Tanya had the recoding over to me within 24 hours and they were just as we needed.

Everyone is always very pleasant and helpful.

We had a very disappointing experience with PHMG. We originally signed a contract for their phone system recordings and later contacted them well in advance of the end of the agreement to confirm that we did not intend to renew the service.
Despite clearly stating our intention not to continue the contract over a year before it was due to expire, PHMG are attempting to rely on an automatic renewal clause to roll the agreement into a further 36-month term.
In our view this type of contract structure is extremely aggressive and not something that is made sufficiently clear when the agreement is first entered into. Businesses should be very careful before signing as the terms allow the contract to renew for long periods unless specific notice procedures are followed.
If you are considering using PHMG, I would strongly advise reading the contract terms very carefully and understanding the renewal conditions before committing.

Michael is super friendly and responsive and we love working with him!

Michael made updating our account easy and convenient

I have been using PHMG for almost 2 years now and they have always been so professional and quick with responses, very friendly service and accommodated to my additional needs, thank you so much :)
Shout out to, Vincent, Mia and Tanya for being so awesome! :D

Maddison was awesome during our onboarding process. I specifically dealt with phone system audio and their product sounds amazing. They were very attentive in every detail - producing the requested audio in the proper format for our system. They even offered to connect and handle everything on their end although I chose to upload the audio myself - very satisfied!

Service is always very friendly, prompt and efficient. We have used PHMG for a few years now and have never had an issue.

This was an AMAZING experience. Maddison help answer every question I had and made sure I understood the product. Cameron also was very accomodating. He understood when I wanted voices changed and verbiage changed. Thank you so much to both of you and to PHMG. I will recommend PHMG to all of my business colleageus.

Absolute shadiest company I have ever dealt with. Signed on with them, quality was horrendous and their system caused my business to miss calls. They could not fix it but still forced me to pay for a service I could not use for the next 2 years until my contract was up. I even went as far up as speaking with the vice-president who let me know they were a multi million dollar operation with 40,000 worldwide clients. He still would not let me out of the contract. There was a class action law suit against them in Australia for unfair business contract practices. DO NOT SIGN A CONTRACT WITH THEM. THERE ARE THOUSANDS OF SUPPRESSED PEOPLE LIKE MYSELF ON THE WEB WITH THE SAME EXPERIENCE. JUST READ THEIR MEDIA LICENSE AGREEMENT. IT IS VERY ONE SIDED IN THEIR FAVOR

Chris was excellent. We have been a PHMG client for several years. When Chris took over our account he came prepared: he knew our account, anticipated our needs, and came to the first meeting ready to go with new ideas and suggestions. I could not be happier with the service received from Chris and PHMG

He was very nice and professional.

They are thorough and creative in solving problems. Would recommend.

I work with Ben Green at PHMG as our account manager, and I couldn’t be happier. He’s absolutely lovely, personable, and an absolute pleasure to work with. His professionalism and positive attitude make a real difference- highly recommended!

Very helpful, we give them the information and they piece together a script that is well thought out and sounds like us.

Michael was very helpful with inquiring as to my goals for 2026 and revamping the product we have. He promptly followed up via email as well.

Veronika was lovely to deal with, very helpful and followed up on everything as she said she would.

I would strongly caution anyone considering PHMG.

My experience has been extremely disappointing. During the sales process, several assurances were made to get us to sign up, including pricing reductions and flexibility around the contract. However, once we were locked into the agreement, the communication and tone changed completely.

What was promised during onboarding does not match what is now being enforced. When attempting to clarify or act on the options that were previously discussed, we were met with rigid responses and pressure tactics rather than solutions.

It feels like a classic bait-and-switch approach: attractive promises upfront to secure the contract, followed by a very different interpretation of those promises later.

If you are considering PHMG, I strongly recommend getting every single commitment clearly documented and reviewing the contract very carefully before signing.

I had a great call today with Michael and he answered all of my questions and concerns. I'm excited to get our phone scripts updated and look forward to a great working partnership. He helped me understand the process and showed me ways I could integrate tools into other areas of marketing.

PHMG has been an outstanding partner for our business audio services. Their team took the time to understand our brand and created a customized on-hold and messaging experience that truly reflects who we are as a company.

The audio quality is excellent, the voice talent is professional, and the production value is top-notch. What really sets PHMG apart, though, is their customer service. Their team is responsive, attentive, and always willing to make updates quickly whenever we need them.

If you’re looking for a company that delivers high-quality, personalized audio with exceptional support, I highly recommend PHMG.