PHMG Reviews 

2,417
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 331 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful staff for being extremely responsive, friendly, and efficient in handling daily updates and service requests. People note that project turnarounds are remarkably quick, making the overall customer experience exceptionally smooth and seamless from start to finish. Some reviewers were not happy with billing practices, mentioning unexpected charges, prolonged account issues, and difficulties securing promised refunds. A few other people also felt that communication regarding long-term contract terms and unexpected technical disruptions could be improved. Consumers highlighted that resolving these administrative problems sometimes proved quite challenging after the initial onboarding phase.

What people talk about most

Staff

Customers shared that staff members are consistently professional, friendly, and easy to work with. Reviewers... See more

Service

Consumers find service to be positive, highlighting a smooth onboarding process and quick turnaround times on... See more

Customer service

People report positive experiences with customer service, noting that representatives are helpful,... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt professional... See more

User experience

Users describe positive interactions with user experience, highlighting an easy setup and quick turnaround... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great call today with Michael and he answered all of my questions and concerns. I'm excited to get our phone scripts updated and look forward to a great working partnership. He helped me under... See more

Rated 5 out of 5 stars

We've worked with PHMG for a while and they have always been great. They're efficient and always responsive. Our Account Manager, Alastair, is extremely knowledgeable and friendly. He has always ta... See more

Rated 5 out of 5 stars

Ben Quinlivan is awesome and has been so responsive and helpful with getting our content updated and completed in a timely fashion. Additionally, he checks in every few months to make sure everything... See more

Rated 5 out of 5 stars

We’ve had a great experience working with this company for our on-hold music and voicemail production. The audio quality is excellent, the voice talent sounds professional and clear, and the messaging... See more


Company details

  1. Media and Marketing Agency

Written by the company

PHMG helps businesses around the world revolutionise customer connections by uniting audio, strategy, and technology to deliver unmatched customer experiences.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(2,417)

325 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fab company!

Fab company. Always great service and friendly staff that are proactive and on the ball. Highly recommended

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Luigi did an excellent job maintaining…

Luigi did an excellent job maintaining contact throughout the creative design phase of the set up. He did a wonderful job at listening to my vision and following up to ensure our project was completed quickly and efficiently. Thank you PHMG for making our insurance agency sound professional and genuine!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Michael Thornton was thorough and very efficient. He communicated all aspects of the service clearly and explained procedures eloquently. It is a pleasure to work with Michael.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Weird experience

Weird experience, weird "customer service"
In the time that we were under contract with them my point of contact changed 6 times. I never knew who I should reach out to and their website is not useful. When we let them know we did not want to renew our contract with them, the boy who said he was client care rep got very defensive and weird. He was trying to bully us into keeping services from them but to be honest their services are not even close to worth the money for us. My biggest complaint though is that they are completely ignoring my request for written confirmation that they do not need anything more from us to cancel and instructions on what to do with the equipment we have from them. Very unprofessional and just straight up weird. I've read a lot of reviews from people that sound like they've had very similar experiences with them. I would seriously caution anyone considering their services.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Megan ROCKS

Megan, our account manager is wonderful. Quick to respond, proactive in approach, and gets work done. Enjoy my work with her.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Seamless and Efficient

PHMG was a pleasure to work with. They are professional and efficient. A few brief meetings to discuss our needs and they delivered exactly what we were looking for. Luigi was a great project manager and ensured that the implementation was seamless. There was absolutely no disruption to our phone system or business in any way.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Lorna and PHMG are fantastic!

Lorna is my rep, and she is fantastic! Super efficient, thorough and conscientious! I love my PHMG messages, and the professional, high-quality image it provides for my company. It has been a joy to work with this company!

8 April 2026
Unprompted review
Rated 1 out of 5 stars

I was unaware that we had a contract…

I was unaware that we had a contract with this company when I took the Business Over, even though we had used them for 10 years. I missed the cancellation deadline; it was rolled over for another 36 months, and they refused to cancel! I agreed it was my mistake, but they said they would not cancel and would continue charging for an unwanted service, which they did for 3 years.
They have no loyalty or understanding. I am sure there are better companies out there.

8 April 2026
Unprompted review

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