Having written on here about unavailability of a basic item (disposable gloves), I have to say the customer service department have pulled it out of the hat! Was contacted and asked for details of the... See more
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Review summary
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We recently had an issue with a missing parcel. To cut a long story short, the item had been misplaced on our site. Kelly Duffy, from Customer Support at Philip Harris, was exemplary whilst we were... See more
Company replied
Thanks to Lauren , the customer service team. Thanks for carefully listening to the issue caused by the delivery agent, closely following up with delivery agent and making sure it’s delivered within... See more
Company replied
I stumbled upon this supplier, and the first thing which attracted me was the price for the weight of paper. Not only extremely good value, the paper works well with all media, and the processing and... See more
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Company details
Written by the company
For generations we’ve helped to make sure science is one of the undisputed essentials of a great education. We’ve helped to take it off the blackboard and into the lab, creating a rich, hands-on world of test tubes, circuits, microscopes and awe. Supplying the tools of discovery that have helped young minds unravel the wonder and joy of experimentation and exploration. And we won’t stop developing the new products and resources that keep pushing lessons into exciting new places. We empower science departments with high quality equipment, expert advice and technician-to-technician support. So, you can empower students with practical skills, invaluable knowledge and a lifelong love of scientific discovery. We are Philip Harris. Explorers of science since 1817.
Contact info
2 Gregory Street, SK14 4HR, Greater Manchester, United Kingdom
- 0345 120 4520
- enquiries@philipharris.co.uk
- philipharris.co.uk
4.8
Excellent
167 reviews
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Fast and helpful customer service as…
Fast and helpful customer service as always
27 September 2024
Unprompted review
Reply from Philip Harris
Thank you so much for your kind words and for taking the time to leave us this wonderful review! We're thrilled to hear that you've had a great experience with our customer service. Your support means a lot to us, and we're always here to help if you need anything in the future
Excellent customer service
2 orders from Philip Harris had one item missing each. Immediate resolution and the missing items sent the same day. Excellent
25 September 2024
Unprompted review
Reply from Philip Harris
Thank you for your feedback! We're glad we could quickly resolve the issue and get your missing items to you right away. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can assist you with, feel free to reach out!"
Great service
Easy to use website and a quick delivery. One item was missing but this was soon rectified and a replacement was despatched the same day.
20 September 2024
Unprompted review
Reply from Philip Harris
Thank you for this review Karen. We truly appreciate your feedback and look forward to serving you again in the future!
Very prompt response to all enquires
Very prompt response to all enquires, no fuss.
Reported a broken piece of glassware within my latest purchase, resolved within a hour, new item dispatched.
Great customer service.
19 September 2024
Unprompted review
Reply from Philip Harris
Thank you for this review Ann. We truly appreciate your feedback and look forward to serving you again in the future!
Excellent customer service
Excellent customer service, I have ordered a chemical which I was looking to use for an experiment in the same week. Lovely team member I was speaking to, raised the order almost straight away, and had it delivered on the agreed date, within short turn around time which is amazing. Thanks to Leanne.
12 September 2024
Unprompted review
Reply from Philip Harris
Thank you so much for your kind words! We're thrilled to hear that our team, especially Leanne, could assist you promptly and ensure your order arrived on time for your experiment. We always strive to provide excellent customer service, and it’s great to know we hit the mark for you.
We truly appreciate your feedback and look forward to serving you again in the future!
Great customer service
Great customer service. I emailed that the glue I purchased wasn't full. I received a response in under 24 hours and a replacement is on its way. Excellent
11 September 2024
Unprompted review
Reply from Philip Harris
Thank you so much for your feedback! We're glad to hear that we could quickly resolve the issue with your glue and get a replacement sent out. We always aim for fast, helpful service, and we're happy we could meet your expectations.
If you need anything else in the future, don’t hesitate to reach out. We appreciate your support!
Faulty item replaced without question
I raised an enquiry about whether a small item could be replaced when it became faulty after a few months. Although I was only able to give outline information about the original order, the enquiries team sourced the relevant information and arranged a replacement the same working day. It was a small, inexpensive item but, as school budgets are straining, I'm delighted to receive a replacement. I have full confidence in the company to address any concerns I raise.
30 August 2024
Unprompted review
Reply from Philip Harris
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our team, and we're glad we could help by arranging the replacement quickly. At Philip Harris, we understand how important it is for schools to make the most of their budgets, and we're committed to providing the support you need, whether it's a small item or a larger order. If you have any further concerns or questions, please don't hesitate to reach out. We're always here to help!
Ruth was very helpful and resolved our…
Ruth was very helpful and resolved our query very quickly and efficiently.
1 August 2024
Unprompted review
Reply from Philip Harris
Thank you for your kind words! We're delighted to hear that Ruth was able to assist you quickly and efficiently. Providing helpful service is our top priority, and it's great to know that Ruth delivered. If you have any more questions or need further assistance, we're always here to help!
I had a query about a delivery which…
I had a query about a delivery which was sorted in just a few minuets . Very helpful staff and fast response to phone call
31 July 2024
Unprompted review
Reply from Philip Harris
Thank you for your feedback! We're glad to hear that your delivery query was resolved quickly and that our staff provided helpful service. It's great to know that we could assist you promptly over the phone. If you have any more questions or need further help, feel free to reach out anytime!
Used the website easily
Used the website easily, then sent a message about an item thru their chat icon on screen, had a speedy respons to my question. Would reccomend.
26 July 2024
Unprompted review
Reply from Philip Harris
Thank you for your feedback! We're thrilled to hear that you found our website easy to use and that you received a quick response through our chat feature. Your recommendation means a lot to us. If you have any more questions or need further assistance, we're always here to help!
Helpful and friendly member of staff
Nicola Gerrard was so helpful and very friendly, she made it a pleasure to do business with your company. She talked me through the process as we are a school and couldn't order certain products through your website. Came back to me quickly and efficiently. It was a pleasure to speak with her.
24 July 2024
Unprompted review
Reply from Philip Harris
Thank you for sharing your experience with us! We're delighted to hear that Nicola made your ordering process smooth and enjoyable. Providing friendly and efficient service is something we strive for, and it's great to know that Nicola went above and beyond to assist you. We're proud to have her on our team, and we'll be sure to pass along your kind words. If you ever need further assistance, don't hesitate to reach out. We look forward to working with you again!
You'll do. Ta!
As a Science tech, Philip Harris has been in my mind almost always as your equipment has always been about.
In recent years your product, social media feed and swift delivery has made it so you are now one of my main suppliers, and despite me being a small fish I must say ta for your effort.
17 July 2024
Unprompted review
Reply from Philip Harris
Thank you for your thoughtful review! We're honored to be a go-to supplier for your science equipment needs. It's fantastic to hear that our products, social media presence, and swift delivery have made a positive impact. Your support means a lot to us, no matter the size of the order. If you ever need anything or have any questions, we're always here to help. Thanks again for choosing us as your supplier!
Quote enquiry and discount
I was looking for some high quality biology models which do not appear to be available at other suppliers. Sent an enquiry to Philip Harris find out about a best-price quote. Was pointed towards a current summer save which gave £15 off (worked out >10%). Clear and speedy communication. Thank you
11 July 2024
Unprompted review
Reply from Philip Harris
Thank you for your review! We’re delighted to hear that you found our high-quality biology models and that our team was able to assist you effectively. It’s great to know that you benefited from our summer savings and that the discount made a noticeable difference. Clear and speedy communication is a priority for us, and we're pleased it made your experience positive. If you need further assistance or have any more questions, feel free to reach out. We look forward to serving you again!
Received a damaged container
Received a damaged container. Within one day of informing them of this, a new container was sent to us.
26 June 2024
Unprompted review
Reply from Philip Harris
Thank you for your feedback! We're glad to hear that we were able to address the issue with the damaged container so quickly and get a replacement sent out to you within a day. We strive to provide swift and efficient service, and it's great to know we met your expectations. If you need any further assistance, please feel free to reach out. Thanks for your support!
Great customer service after finding a…
Great customer service after finding a part missing in one of our deliveries. A replacement was sent out same day.
19 June 2024
Unprompted review
Reply from Philip Harris
Thank you for your feedback! We're pleased to hear that we were able to resolve the issue with the missing part quickly and effectively. Providing prompt and efficient service is important to us, and we're glad we could address your concern the same day. If you need any further assistance, please don’t hesitate to reach out. Thanks for your support!
Great customer service
Leanne Warburton, Customer service advisor, what a star.
We had received an item that was unfortunately damaged in transit to us.
Leanne was so friendly, kind and understanding on the phone and dealt with the third party vendor on our behalf, keeping us informed by email and sorted out a resolution for us.
What a great ambassador for Philip Harris.
6 June 2024
Unprompted review
Reply from Philip Harris
Thank you for your fantastic feedback! We’re delighted to hear that Leanne provided such exceptional service and handled the situation with care and efficiency. It’s wonderful to know that she was able to resolve the issue and keep you informed throughout the process. We’re proud to have her as part of our team and appreciate your recognition. If you need any further assistance, please don’t hesitate to reach out. Thanks again for your support!
Order received very quickly and the…
Order received very quickly and the slight issue we had with it was resolved straight away. Great customer service.
20 May 2024
Unprompted review
Reply from Philip Harris
Thank you for your review Michelle, I will share this with our award winning customer service team! We hope to see you again soon!
Quick response with a new product
Quick response with a new product. Very helpful.
13 May 2024
Unprompted review
Reply from Philip Harris
Thank you for your review Ricardo, this is great to hear!
Thumbs up for Super Service!
My order was delivered to designated address very quickly - quite impressive! Then the recipient somehow misplaced the parcel and I sought help from Philip Harris. They were able to provide information about the package and even a photo of the parcel within minutes. That helped my receiver locate the misplaced parcel. I applaud PH for great sales and after-sales service!
10 May 2024
Unprompted review
Reply from Philip Harris
Thank you for your wonderful review, we are proud of our award winning customer service team and I will share your kind words with the team!
Very helpful and reliable
I was very impressed with how quickly they responded and resolved my issue.
9 May 2024
Unprompted review
Reply from Philip Harris
Thank you for your review Crystal, this is great to see!
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