Having written on here about unavailability of a basic item (disposable gloves), I have to say the customer service department have pulled it out of the hat! Was contacted and asked for details of the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We recently had an issue with a missing parcel. To cut a long story short, the item had been misplaced on our site. Kelly Duffy, from Customer Support at Philip Harris, was exemplary whilst we were... See more
Company replied
Thanks to Lauren , the customer service team. Thanks for carefully listening to the issue caused by the delivery agent, closely following up with delivery agent and making sure it’s delivered within... See more
Company replied
I stumbled upon this supplier, and the first thing which attracted me was the price for the weight of paper. Not only extremely good value, the paper works well with all media, and the processing and... See more
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Company details
Written by the company
For generations we’ve helped to make sure science is one of the undisputed essentials of a great education. We’ve helped to take it off the blackboard and into the lab, creating a rich, hands-on world of test tubes, circuits, microscopes and awe. Supplying the tools of discovery that have helped young minds unravel the wonder and joy of experimentation and exploration. And we won’t stop developing the new products and resources that keep pushing lessons into exciting new places. We empower science departments with high quality equipment, expert advice and technician-to-technician support. So, you can empower students with practical skills, invaluable knowledge and a lifelong love of scientific discovery. We are Philip Harris. Explorers of science since 1817.
Contact info
2 Gregory Street, SK14 4HR, Greater Manchester, United Kingdom
- 0345 120 4520
- enquiries@philipharris.co.uk
- philipharris.co.uk
4.8
Excellent
167 reviews
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Amazing service, as always!
I've used Philip Harris for a number of years at both my current and previous schools. The equipment is always top quality and delivered quickly.
Today was amazing! I ordered online yesterday (so easy - what a great system) and the order came today, fantastic!
I did have to call as a single item was missing and the issue was resolved really quickly, it's coming next week.
I mentioned to the lady I spoke to (I'm so sorry I didn't make a note of her name) that I was surprised the plastic measuring cylinders come plastic wrapped. She explained they come like that from the supplier in order for them not to get scratched but it's a shame they can't simply wrap a piece of paper around them.
Helen Kenna
31 January 2025
Unprompted review
Reply from Philip Harris
Thank you, Helen, for your wonderful feedback! We're delighted to hear you've had such a positive experience with us over the years and that your latest order arrived so quickly.
A special shoutout to Ruth for resolving the missing item so swiftly—she’ll be thrilled to know she made a difference! We also appreciate your thoughts on the packaging of the measuring cylinders and will certainly share this with our team. As part of our ESG initiatives we are looking at more environmentally friendly packaging on products and have already made some positive changes.
Extremely helpful
Extremely helpful . Sorted the issue in minutes with a very positive outcome. Thank you
31 January 2025
Unprompted review
Reply from Philip Harris
Thank you for your kind words! We're delighted we could resolve the issue quickly and provide a positive outcome for you. If you ever need any further assistance, we're always happy to help!
Lovely service
After a bit of confusion i had around ordering, I called and spoke to Lucy, she told me exactly whats needed and helped so much to get a critical order through for school experiments. Great service, thanks Lucy
30 January 2025
Unprompted review
Reply from Philip Harris
Thank you for your review! We're sorry for any initial confusion with your order, but we're so glad to hear that Lucy was able to assist and get everything sorted for your school experiments. We’ll be sure to pass on your kind words to her. If you ever need anything else, don’t hesitate to reach out!
I needed to contact customer services…
I needed to contact customer services regarding a problem and the issue was resolved straightaway. This is the first time I have had to contact them though as normally, everything is right first time. I highly recommend this company.
23 January 2025
Unprompted review
Reply from Philip Harris
Thank you for your kind review! We're glad we could resolve your issue quickly and appreciate your trust in us. It's great to hear that your experience is usually smooth, and we truly value your recommendation. If you ever need anything in the future, we're always happy to help.
Great quality lab grade glassware and…
Great quality lab grade glassware and excellent customer service! Highly recommend.
21 January 2025
Unprompted review
Reply from Philip Harris
Thank you for taking the time to leave feedback for Philip Harris!
Carol was extremely helpful placing my…
Carol was extremely helpful placing my order today and also rang the lab to check stock and when I can expect delivery.
20 January 2025
Unprompted review
Reply from Philip Harris
Thank you for taking the time to leave feedback for Philip Harris! Carol is an asset to our wonderful team.
Speedy resolution
Contacted Philip Harris after a delivery we received had some broken items. They quickly apologised and ordered replacements.
9 January 2025
Unprompted review
Reply from Philip Harris
Thank you for taking the time to leave feedback for Philip Harris!
Really speedy service
Really speedy service. Answered the phone straight away, no being put on hold and was cheery and helpful throughout. Advised me on how to order online rather than having to pick up the phone. I was surprised and thrilled to learn that my order would be arriving the next day, especially this time of year, so close to Christmas. Must use PH more often with service this pleasant and fast. Thank you! Sarah
4 December 2024
Unprompted review
Reply from Philip Harris
Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience with our team and that you found our service both speedy and helpful. It's great to know we could assist you with placing your order and ensure it arrived quickly.
No quibbles resolution.
My order from Philip Harris was short by 2 items, but when I contacted the company they quickly agreed to send on the two missing items with no quibbles.
3 December 2024
Unprompted review
Reply from Philip Harris
Thank you for your feedback! We're sorry to hear there was a missing part, but we're glad we could resolve it quickly for you. Providing brilliant service is our priority, and it's great to know we met your expectations. If you need anything else, we’re always here to help!
Had a part missing from a recent order
Had a part missing from a recent order. No quibble, immediate replacement sent. Brilliant service.
28 November 2024
Unprompted review
Reply from Philip Harris
Thank you for your feedback! We're sorry to hear there was a missing part, but we're glad we could resolve it quickly for you. Providing brilliant service is our priority, and it's great to know we met your expectations. If you need anything else, we’re always here to help!
Huge Order
Had a huge order come in and Kelly, Sophie and previously Leanne have been wonderful at sorting any issues! Quick to action and speedy service.
26 November 2024
Unprompted review
Reply from Philip Harris
Thank you so much for your kind words! We're thrilled to hear that Kelly, Sophie, and Leanne have provided you with excellent service. It's great to know they were able to assist quickly and efficiently with your order. Your satisfaction means a lot to us, and we’re here to help anytime you need. Thanks again for your support!
Quick response
Quick response. Couldn't help but directed me to a repair company.
26 November 2024
Unprompted review
Reply from Philip Harris
Thank you for your feedback! We’re glad to hear you appreciated our quick response, even though we couldn’t assist directly this time. We’re always happy to point our customers in the right direction and hope the repair company was able to help. If there’s anything else we can do for you, don’t hesitate to get in touch!
Reply from Philip Harris
Thank you for your kind words! We're delighted to hear you’re happy with our service. It’s always a pleasure to assist you, and we truly appreciate your continued support. Looking forward to helping you again soon!
PH0848C
I purchased a Wimshurst Machine
Very good well made , even with 75% humidity can get 2 inch spark
Great purchase
Update now get 3 inch discharge
19 October 2024
Unprompted review
Reply from Philip Harris
Thank you for your fantastic review! We're thrilled to hear that you're pleased with the Wimshurst Machine and that it's performing well, even in high humidity conditions. It's great to know you're getting impressive results with it!
If you have any further questions or need assistance in the future, feel free to reach out. We're always happy to help. Enjoy your experiments with your new machine!
Really good school supplier
The catalogue has everything I have needed and is easy to search. Communication is excellent and really quick.
21 October 2024
Unprompted review
Reply from Philip Harris
Thank you so much for your wonderful feedback! We're delighted to hear that our catalogue has everything you need and that you've found it easy to use. It’s great to know our communication is meeting your expectations too!
If you ever need further assistance or have any suggestions, don't hesitate to reach out. We're always here to help.
My go-to supplier for school science
Philip Harris always are prompt with delivery and are competitively priced (not always cheapest, but close enough that the fast delivery trumps competition).
They are very responsive to queries as well.
15 October 2024
Unprompted review
Reply from Philip Harris
Thank you for taking the time to leave such positive feedback! We're glad to hear that our prompt delivery and competitive pricing have made a strong impression, and it's great to know our responsiveness to queries has been helpful too.
We truly value your support and look forward to continuing to meet your expectations. If there's anything else you need, we're just a message away!
Great, helpful & quick service
Great, helpful & quick service to resolve my query
11 October 2024
Unprompted review
Reply from Philip Harris
Thank you for your review.
Issue with delivery solved efficiently
Thanks for being so polite and resolving issue so quickly Sophie
4 October 2024
Unprompted review
Reply from Philip Harris
Thank you for your kind words! We're so pleased to hear that you found our service helpful and quick in resolving your query. Providing great customer service is a top priority for us, and it's fantastic to know we met your expectations.
Excellent product and next day…
Excellent product and next day delivery. Very pleased and would certainly recommend.
3 October 2024
Unprompted review
Reply from Philip Harris
Thank you so much for your glowing review! We're delighted to hear that you're pleased with the product and that our next day delivery met your expectations. Your recommendation means a lot to us!
great service and advice from Nicola
great service and advice from Nicola - a real credit to the company
30 September 2024
Unprompted review
Reply from Philip Harris
Thank you so much for your kind words and for taking the time to leave us this wonderful review! We're thrilled to hear that you've had a great experience with our customer service member Nicola - she is a superstar!
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