Pharmacy Prime Reviews 

2,268
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Outstanding customer care, Great communication and spot on delivery. I have been incredibly impressed by the level of service at Pharmacy Prime, they are exceptionally thorough in everything they... See more

Rated 5 out of 5 stars

From the initial consultation to ordering my second pen Pharmacy Prime have been great. I like that I can speak to someone on the phone if needed and any email enquiries are quickly replied to. The re... See more

Company replied

Rated 5 out of 5 stars

Professional initial consultation to assess my suitably and following this received my first months dose and the recommended lowest level. It must best stressed this is a lifestyle change and you have... See more

Company replied

Rated 5 out of 5 stars

Professional service. Everything is v well explained. Dedicated customer support - tele and online. This is crucial for new users. I've had no issues with the delivery or packaging. Helpful hints & ti... See more

Company replied

Company details

  1. Online Pharmacy
  2. Health and Beauty Shop
  3. Medical Clinic
  4. Pharmacy

Written by the company

Hello! We’re Pharmacy Prime, an online pharmacy working hard to create a fast and reliable service at the best possible price. We appreciate you taking the time to leave us a review – your experience is really important to us. If you have specific questions about our products or service, we’re here to help: just contact us using the details below.


Contact info

You should know

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,268)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional

Professional
Maintain contact
There when needed

21 June 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Peter,

Thanks for your review.

As one of the leading providers of patient care in the country, we're so happy to see our approach recognised like this.

We're here for anything else that you need.

Best,
Dennis

Rated 5 out of 5 stars

10/10 service

A fantastic pharmacy that communicate efficiently and effectively x

12 May 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Beverley,

Thanks for your great review!

Best,
Dennis

Rated 4 out of 5 stars

Service from Pharmacy Prime is…

Service from Pharmacy Prime is outstanding at the moment. Progress is slower than expected, but it has nothing to do with the quality of the service, but me as an individual.

17 June 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Pavel,

Thanks for your review.

We're happy to be your chosen partner for your weight loss journey & remember, progress is still progress!

If there's anything else that you need, please don't hesitate to reach out to us.

Best,
Dennis

Rated 5 out of 5 stars

Was quick and easy

I bought my first dose of Mounjaro 2.5mg from them as there was a good offer on.
Had to upload pictures then it goes for review. Was approved and dispatched next day and I got it on the third day. Was sealed, in date and came with a sharps bin.

You get update emails from Haroon as well with helpful info. Appreciated. I'm going to switch about suppliers on the low doses to get it as cheap as I can, but would definetly come back to Pharmacy Prime.

1 June 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Pamela,

Thanks for your lovely review!

Best,
Dennis

Rated 5 out of 5 stars

Was a bit apprehensive about starting…

Was a bit apprehensive about starting weight loss medicine but everything has been fantastic with Pharmacy Prime. After confirming I was eligible for the medication it was quickly dispatched and has been each month. You don't feel like you are alone as you receive emails checking in, tips about nutrition and you can even book a nutrition consultation with the pharmacist. This has made a massive difference to my life already and I will be continuing on the medication and using Pharmacy Prime.

16 June 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Steph,

Thanks for your lovely review!

As a small business, reviews like this mean the world!

Best,
Dennis

Rated 5 out of 5 stars

Very professional and helpful company

I enquired about the Mounjaro injections with Pharmacy Prime and they were very prompt in replying and informative and very professional, even speaking to me to make sure I was suitable to be able to take this.
The injection was delivered within a few days, and was well insulated on arrival, I have been on the injections now for almost 4 weeks and have lost around 8lbs, so very pleased.
I would highly recommend this company.

10 June 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Alison,

Thank you for your review!

As a small business, this means the world to us. We're so glad to be a part of your journey!

Best,
Dennis

Rated 5 out of 5 stars

Simple process

Simple process, whilst following guidelines, clear and easy instructions, follow up care, if you want it

9 June 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Carol,

Thanks for your review. We pride ourselves on being one of the leading patient care providers & reviews like this let us know that we're focusing on the right things!

Best,
Dennis

Rated 5 out of 5 stars

Excellent service

Excellent service. Vwey attentive and lots of education and advice.

4 June 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi,

Thanks for your lovely review!

We're happy to see that our newsletter content is providing useful information to you!

Best,
Dennis

Rated 5 out of 5 stars

Prompt emails

Prompt emails, efficient service - does everything that it promises to

5 June 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Sara,

Thanks for your review!

As a small business, this means a lot to us!

Best,
Dennis

Rated 5 out of 5 stars

Quick delivery

Quick delivery! Good products!

22 May 2025
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Jayne!

Thanks for your review!
I'm glad that you found everything that you were looking for!

Best,
Dennis

Rated 5 out of 5 stars

Really helpful and easy to use

I find it so easy to use and the clinicians are always there to help. They give you step by step instructions for everything and dispatch and delivery is fast.

8 May 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Samantha,

Thanks for your lovely review!

As a small business, we're proud to be one of the leading providers of patient care in the country!

Best,
Dennis

Rated 5 out of 5 stars

So happy I chose pharmacy prime for my…

So happy I chose pharmacy prime for my weight lose journey they help me and guide me all the way through many thanks

6 May 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Kiran,

Thanks for your review.

Our team of specialists take the time to really understand each patient's journey & so I'm thrilled that you've found their guidance useful!

Best,
Dennis

Rated 5 out of 5 stars

Great professional service

The pharmacy carried out a thorough assessment prior to prescribing the medication. Kept me informed of my order . Delivery arrived on time Pharmacy was available for advice over the telephone . Received emails to ask about my progress. Great service

5 June 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Paula,

Thanks for your lovely review!

As a small business, we put a lot of effort into ensuring our service is as patient friendly as possible! Do let me know if there is anything more that I can help with.

Best,
Dennis

Rated 5 out of 5 stars

Would highly recommend using pharmacy…

Would highly recommend using pharmacy prime. They are so helpful and everything is great prices. I’m very happy I came across them as I wouldn’t use anyone else.

2 May 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi,

Thanks for your review!

We're so happy that you've entrusted us to be your pharmacy partner for whatever life throws at you! If there is anything else that I can help you with, do let me know.

Best,
Dennis

Rated 5 out of 5 stars

Easy process

Quick and Easy process, good communication

3 June 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Leighton,

Thanks for your review!

We pride ourselves on making sure we're communicating at every stage of the customer journey!

Best,
Dennis

Rated 5 out of 5 stars

Everything so far has been great!

Everything so far has been great. Lots of communication, information and expertise on email. If I've ever had any questions they have been answered quickly. I feel confident and happy in choosing Pharmacy Prime.

2 June 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi,

Thanks for your lovely review!

As a small business, this means the world to us!

Best,
Dennis

Rated 5 out of 5 stars

Mounjaro really works

Mounjaro really works. Jab is simple. I had no side effects. Always someone on hand to discuss any queries and issues. Only at the beginning of my journey, but I haven't felt this positive about the possibility of achieving my goal

2 June 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Penelope,

Thanks for your lovely review!

Best,
Dennis

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