PGA TOUR Superstore Reviews 

Absolute joke of an organisation and I will never be stupid enough to order from them again.

I ordered a Johan Lindeberg top and it has not arrived, and is looking like it is not going to arrive.

Despite numerous communications with their customer service team I have received no resolution. They expect me to run about chasing couriers or just wait indefinitely for the item to be delivered.

The item was only £60. In the interests of customer satisfaction I would have expected them to refund me my money and hope that my experience had not put me off buying from them going forward. They did dangle a refund in front of me then in the next communication retracted it due to some excuse not of my creating. The courier have confirmed to me that they cannot find the item and it is most likely lost which was forwarded to PGA Tour Superstore however even that has not expedited a resolution.

Be warned!!!!!!!

My experience at PGATSS needs to be socialized. I went to the store, looking for a new set of clubs to enjoy retirement. I ordered a relatively mainstream set of clubs and spent in excess of $3500. The fitter at the store was great, asked where I needed help, what I currently had in the bag. Hit about 80 balls to figure out every club and shaft. Four hours later, we got the orders in and felt pretty good about the investment.
Now the bad news. The service after the sale has been horrible! I waited for 4 weeks to get a stock putter, 5 weeks for the irons set and woods. It is now 8 weeks and I am still out my hybrid and two Vokey wedges. Contact with service is little more than 'gosh, we don't know'. Tried using their tracking app which does not work at all, unable to log into any of the four order numbers to get updated information. What is normal? I would expect to get the full set of clubs within 4-6 weeks as stated. Two months later, I am exasperated beyond compare, with no idea when the outstanding clubs might be shipped or received, and a customer service group that has no value or results. I would give them zero stars, if it were possible. If you don't buy it off the rack, don't buy it.
Update, 10 Oct 2024, finally received my vokey wedges and hybrid, but with different grips or else I had to wait several more weeks. Do you want to wait 12 weeks for a set of clubs?

I bought Bushnell ion elite which had a good review on their website. Within 2 months it would no longer take a charge. Store would not take any responsibility for product. Asked me to contact their buyer in Atlanta.
Bushnell has not replied to any of my 3 emails.

I ordered 72 golf balls and they never arrived. Again like another customer they said to check with my neighbours. I am in a small community so they never arrived.
I was charged twice for this delivery and have never received anything. It is a fraud and should not be trusted.

Waited over a month for golf balls delivery. Then their delivery service (it is unclear who they are) says it was delivered when it wasn’t. They wanted me to check with my neighbors and local post office which I did. Then they wanted to charge me $5 to track THEIR order. This place is a scam. No way to get your money back.

This place has a terrible selection & service. I would definitely go to 2nd swing for massive selection, great fitting & service. I went there to inquire about installing a golf simulator in my house. The guy at the fitting area pretty much told me it starts at $20k, snubbing me & assuming I couldn't afford it. So I decided to go on my own & install a $30k simulator at my house. Also went & bought my new $1200 ping irons at 2nd swing.

Ordered a set of Callaway 4 pc junior set on July 19th. Paid extra for the 3-5 day Guaranteed Ground shipping. Today, July 28th, I called and they put me on hold. When they came back on they said it would be shipped on July 29th. Their policy on shipping is the based only on the delivery time once the product is shipped by the vendor. Nothing is stated on their website that they don't actually carry the inventory ans have no control over when the vendor is going to ship the item. If the website claims the item is in stock, one should be fairly confident the item would be shipped on the next business day. This didn't happen and is completely misleading. I would have never ordered from PGA Tour Superstore if I knew this was how their online orders are processed. Waiting to hear back from someone higher up than the customer service line.

I went to the Plymouth Meeting store to buy golf shorts, I picked out three pairs of shorts on a wall labelled "Select Men's PGA Tour Shorts $24.99" when I got to the register all the shorts rang up $34.99, when I took the clerk back to where I saw the shorts and the signage she wouldn't honor the price on the sign. I had her scan all the items on that display and not one item was on sale at $24.99. The store manager also was not helpful. Seems like a bad practice for the PGA Tour Superstores to follow, bait a purchase, just to have a different price at the register, customers need to be aware of their practices.

Ordered a Callaway AI driver with over night shipping on July 16th,2024. Still do not have the driver. I have called three times and every time they says FedEx hasn’t picked it up. It is now July 22,2024 and the call to them was the same old answer. My credit card already paid them. Don’t order from this company!!

Would not honor the price that was given. They didn't even try to make it right.

Refused to return a defective Csllaway wedge that was used to hit 20 balls off the grass. Brand new ! Chrome peeled off the heel. Instead told I needed to wait to be fixed. Great, I’ll just wait a month while you send back a defective product to be fixed. The management at the Schaumburg store are all terrible. I’ll never buy anything from the PGA Superstore.

Bob, the manager at PGA superstore in Plantation Florida calls me at 10:58 AM to notify me, my clubs have arrived, and I specifically mentioned to Bob the manager. There are special instructions for my grips to be replaced with the grips that come from the factory. Bob, the manager seem confused when all I said to him was look at the notes on the invoice … Bob then proceeds to tell me that he can’t find invoice… after a few minutes, put on hold he calls me back reassuring me. It will be all taken care of to my surprise I arrive at 6:30 PM with no grips on clubs. after a few minutes, arriving with the help from the girl behind the counter, the invoice was found with the instructions .. I think Bob just never took the time to look for my invoice and left my clubs sitting there for seven hours with nothing done to them.. and after all that Bob, the manager from Plantation could tell me sorry for the inconvenience hogwash! I like to thank Bob and the PGA superstore you lost a loyal customer

I ordered a couple of Foot Joy Sta-Sof gloves from PGA Tour Superstore. Both arrived in a timely fashion, but I could tell both had been opened previously, as the gloves were not smooth and not folded in their original positions. Fine, the first glove was the right size and looked new. The second glove was a ladies, different model, in a package of the model I ordered. So I know this glove was definitely used, and most likely a return that someone placed in the wrong packaging. I called customer service and was told that a replacement glove would be sent immediately, along with a return label for the wrong glove. Neither had arrived. Now I'm going to call again and complain and no longer be nice about it. This is absurd.

The PGA Superstore in Plano on Preston lost my business yesterday. I was interested in a 7wood and 4 Hybrid. They didn’t have any 7 woods with Stiff shafts in stock. I asked the sales person with gray hair if he could check other stores in the area. He said he couldn’t because they “couldn’t be on the phone “ he also said it was rare to find a qi10 7 wood in a stiff shaft. I said BS to his BS! I then went on line and found and purchased both the 7wood and 4 hybrid from the Plano store and picked it up.

I would give it no stars if I could. I ordered 2 golf clubs and only received 1. The manager said they have proof that they sent 2 in one box. When it arrived, one end was broken and only 1 club was present. They said it came and situation was closed. I was out $250. Avoid this store at all costs. Terrible customer service.

I received a coupon in the mail for a $20 discount for a purchase greater than $100, usable in-store or online. I needed new golf shoes so I went to their website and made my selection. As I attempted to enter the discount code I was informed that it could not be accepted. I called the store and they couldn't get the code to take, so they directed me to "Customer Care" who told me that the brand I selected was exempted from the discount. The coupon spelled out in detail exempted brands, and the one I'd selected, Skechers, was not listed. Customer Care told me I was out of luck as the corporate policy was such that he could not honor the discount. Truth-in-advertising is protected by the FTC. PGA Superstore is violation of this Federal law.

I wish I knew the name of the gentleman who helped me today at the Kensington location. He was kind, professional, and polite. His service made my day!

I ordered a wedge from PGA Superstore and they said 7 to 10 business days. They deducted the money on April 16 for confirmed order on April 15. I had to call on April 29 as no communication from PGA. They now state May 13 for ship date. Not only will I not be home the week of 13th, I will not have the club for the trip. The risk of the club delivered with no one home for a week is not good. False advertising and promises from PGA Superstore. Customer Service offered no answers or solutions. Go to TGW for better customer service and results

I wanted to leave a review for the outstanding repair technician, Michael Malewicz. He was honest with me about a service possibly damaging my clubs and I can't thank him enough. It's rare to meet people like Michael and his small gesture meant a lot. He should be celebrated for the way he handles himself and represents the company.

Really disappointed at the service from PGA Superstore. I ordered a putter over the weekend and paid for the upgraded shipping (3-5 days) to receive it by this weekend. I received the confirmation and they charged my card. Did not receive shipment confirmation so called today (Wednesday). Was told that the club was being shipped directly from Taylor Made and that always takes longer. They could send an email today but it would take up to 72 just to get an estimated ship date from TM. Horrible communication from PGA Superstore and actually deceptive to say it would take 3-5 days to get it when actuality it is 3-5 days from whenever it ships.