PSP PEUGEOT Reviews 

I bought a Maestro pepper mill from BoTree farm Perthshire at a consumer show last year which has never worked well. I have gone back and forth between the retailer and Peugeot and neither will replace or repair the item even though it was sold on 10 years guarantee. I lost the receipt which was only a credit card amount but have a bank statement to prove the purchase. This is not accepted as proof of purchase from Peugeot even though it is the exact price of the mill. BoTree won't help. They say it is Peugeot's responsiblity. On Peugeot's website they don't say you have to have the receipt. I am really disappointed as it was a luxury pepper mill that doesn't work. They have offered 40% off a new one (why would I spend anymore?) but I just want a replacement or repair which they aren't offering. Awful service from both companies. How is this a guarantee? The pepper mill didn't work so why would I want to spend on a new one!!!! Clearly neither company cares about anything after point of sale. This reply from just reinforces they want to sell more products. I have reported them to Citizen's Advice Trading Standards. They say that a bank statement is proof of purchase and under the consumer rights act 2015 they are acting illegally as the product is not fit for purpose.

Excellent moulin à poivre solide,robuste,efficace,excellente mecanique pour moudre,je recommande.

I received the black and white salt and pepper shakers very quickly after ordering. The email communication was plentiful. The products are matte in appearance and of good quality. Very simple instructions given. I would order again from this company.

Waiting for an urgent response to emails and messages I have sent about my order with no reply or communication nothing at all I have told friends and family do not ever order from this company they are a complete scam and fraud people out of their money. I do not have the money to waste and to be ripped off by a company i thought could be trusted

Bought a Line salt and pepper gift set as a Christmas present.
Elegant and ideal for formal meals in a modern setting.
The pepper mill works fine but the salt mill adjustment is hardly effective. The coarsest grind setting produces mostly dust. Like normal table salt!
Peugeot responded to my criticism and asked for a photograph of the Rock Salt I was using and a video showing the grind I was complaining about. I also sent them a video of a medium/coarse grind with our everyday mill.
Peugeot responded telling me that the salt mill I have was performing as expected and could not approach the variety of grind sizes from my everyday mill which has a ceramic mechanism.
So there you have it from Peugeot themselves that their steel Salt grind mechanisms adjustment is inferior to many other common grinders on the market!
I would expect better from an apparently prestige company who trades on their history. Would never purchase again.

Pardon not writing this review in French. I received an excellent service from PSP Peugeot, regarding a purchase I did nearly three years ago.

The purchase was a salt mill, that broke and it seemed as if it had been faulty, since I bought.

PSP Peugeot in both France and Denmark, sent me another very quickly, and with a very kind way of handling this process all the way through.

If six, seven or eight stars were possibly in this review, I would gladly have given them to PSP Peugot 😃😃

Upon review of my bank transactions, I discovered that over and beyond the $150+ purchase price I was charged a separate fee of $4.25. Upon communication with Rosemary in customer service, I was told that they could not see this transaction so I sent them a screenshot of the charge and she told me they would need to communicate with France. Now several days later I’m told they still can’t see this fee. I spent 40 minutes on hold with my bank and they told me that it was indeed a charge by Peugeot for a “foreign transaction fee”. The website referenced Peugeot USA and the shipment came from the US. and there was reference made to free shipping, but no reference made to any foreign transaction fees. I know $4.25 isn’t much but it’s the principle of this thing. I already paid over $150 for Salt and pepper mill.

I ordered a product from their website and initially everything seemed fine. I received tracking information, but the parcel was later rejected at Stansted Airport. I believe this was due to an issue with the customs documentation. I have contacted the company multiple times to try to resolve this, but unfortunately I have received no response.

I am happy with the the purchasing process and delivery of the merchandise. Very good!

Excellent, fast and trustfull

I bought two oven trays on the official website and the experience was good, correct expedition time and package protected for transportation.

I have yet to receive a reply to my customer service email asking to start a return, which at this point was sent almost two weeks ago. The website said it would be 3-5 business days for a reply, and that came and went without a reply. I have never experienced such horrible customer service from a (supposedly) reputable company before.

Ordered a salt and pepper mill online. Needed to return one of the items to find I had to send it back to France. Ended up needing to pay postage equal to 30% of the value of the item! Felt completely ripped off, awful customer experience

Terrible. Salt and pepper mills sent. £290 for the pair. Salt mill faulty on arrival. Require us to send back. Replacement sent. Hit with £40 charge in duty to have item. €10 off next purchase as a “gesture of goodwill”. Avoid.

I purchased a small set of Salt and Pepper Mills in Feb 2024. I find the salt mill somewhat sticky to operate. And three month in the acrylic body of the item cracked. Although the mill still works it mars the look of the product . I would never purchase an acrylic mill from Peugeot again as the price point is high for a little shaker. I understand you only warrant the mechanism so I guess there is nothing I can do and the store will not replace as warranty is only good with manufacturer. I only rated this as a 3 star because the it still lworks.

The after sales service of Peugeot Saveurs is indeed as bad as described by previous reviewers.
I used their online warranty claim form some 4 weeks ago, got an acknowledgement and ticket number, but haven't heard from them since.

I've amended my response now below. Original comment: The customer service team do not seem to respond to anything. I have waited for nearly 4 weeks for a response to a complaint and all i had was an automated response saying that if i followed it up to find out what had happened then i would go back to the back of the queue. Pretty unimpressive. Broken salt mill after less than 18 months. I don't think their manufacturing is very good...
Thank you for now responding to my complaints. Although i had to go on your FB page to get a response, i have now had one and it looks like you are going to put this right. Thank you.

I forgot to add my discount code (for new customers) and asked them to apply it afterwards. I emailed several times in the last two months and they just do not respond.

Customer service is horrible. They respond really late. I returned my faulty electric mill one month ago and still I’m waiting for an answer. Never got the refund. Never buy from them!

Customer service is appalling. They do not respond in a timely way and though they promised a refund for the faulty pepper mill it has not transpired. Shameful behaviour.