Peter Best Insurance Services Reviews 

2,522
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,262 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and polite staff, noting that advisors are knowledgeable and take plenty of time to answer questions thoroughly and patiently. Consumers also appreciate finding competitive insurance prices, receiving clear communication, and experiencing a completely straightforward policy renewal process every single year without any trouble. Some reviewers were not happy with extra administration fees added to policies and unexpectedly high renewal quotes received during the process. However, some people mentioned that the online website and digital account management systems were overly complicated, clunky, and frustrating to navigate properly.

What people talk about most

Price

Consumers find price to be positive and consistently mention competitive rates and straightforward quotes... See more

Service

Customers consistently note positive experiences with service, highlighting a smooth, quick, and stress-free... See more

Staff

People report positive experiences with staff, highlighting friendly, polite, and knowledgeable service... See more

Customer service

Clients share positive opinions on customer_service, highlighting prompt communication and helpful staff who... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting competitive prices and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really top notch service from Joe Cassidy at Pete Best; I had found PBIS on a motor insurance comparison site but was unable to take up online. Joe at the end of a very hot day went over the standar... See more

Company replied

Rated 5 out of 5 stars

5 star service. Advisor really knew the subject and how to manage non standard enquiries. Really gave the confidence I was looking for and worked to give a great value quote and took the time to lo... See more

Company replied

Rated 5 out of 5 stars

Peter Best insurance came to the rescue when other brokers would not cover my old classic ex-military Land Rover Defender. And at a very cost effective price. The old war horse is back on the road... See more

Company replied

Rated 5 out of 5 stars

It was really lovely of Peter Best to offer a renewal car insurance for my Toyota Estima much lower than the previous year and also cheaper than all the renewal quotes from the comparison websites. In... See more

Company replied


Company details

  1. Insurance Agency

Written by the company

Peter Best Insurance Services. Classic Insurance Specialists since 1985 in the UK. Request a callback to discuss your quotes today. ☎ 01376 574000 ✉ info@classiccarinsurance


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(2,522)

1,260 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly and totally informative…

Very friendly and totally informative staff.

19 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are so glad to hear that our staff provided you with such a friendly and informative experience. Your kind words are truly appreciated.

Kind Regards,
Chloe
Peter Best Insurance Services

Rated 4 out of 5 stars

Only just started using you

Only just started using you

19 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We appreciate you giving us a try. We are here to help if you have any questions as you get started.

Kind Regards,
Chloe
Peter Best Insurance Services.

Rated 5 out of 5 stars

Excellent service

Easy, practical and professional service.

17 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're delighted to hear that you found our service to be easy, practical, and professional. Thank you for sharing your positive feedback with us.

Kind Regards,
Chloe
Peter Best Insurance Services

Rated 5 out of 5 stars

Nice straightforward renewal

Nice straightforward renewal. Sensible premium, easy site to renew policy.
Been with you for several years and hopefully more to come.
Thanks.

17 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are so pleased to hear that your renewal process was straightforward and that you found our site easy to use. We truly appreciate your continued loyalty over the years and look forward to many more. Thank you for your kind words!

Kind Regards,
Chloe
Peter Best Insurance Services

Rated 5 out of 5 stars
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are so pleased to hear that you found our product to be of good value and easy to use. Your positive feedback is greatly appreciated!

Kind Regards,
Chloe
Peter Best Insurance Services

Rated 5 out of 5 stars

Great price quick and easy totally…

Great price quick and easy totally trouble free service

16 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're delighted to hear that you experienced such quick, easy, and trouble-free service at a great price. Thank you for your positive feedback!

Kind Regards,
Chloe
Peter Best Insurance Services

Rated 5 out of 5 stars

Very happy with the smoothness of my…

Very happy with the smoothness of my car insurance renewal . Hassle free

20 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so glad to hear your car insurance renewal was smooth and hassle-free. We appreciate you sharing your positive experience!

Kind Regards,
Chloe
Peter Best Insurance Services

Rated 5 out of 5 stars

A real breath of fresh air.

A real breath of fresh air.
Very polite and actually me feel like you wanted me as a customer even if i fo have some history of claims within the last 5 years.
Great price and service.

16 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so happy to hear that our service felt like a breath of fresh air for you! We truly value all our customers and are glad we could demonstrate that, even with your claims history. We appreciate your kind words about our pricing and service.

Kind Regards,
Chloe
Peter Best Insurance Services

Rated 5 out of 5 stars

Got a quote and choose your services…

Got a quote and choose your services within an hour great service thanks

16 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so glad we could provide great service and assist you quickly! We appreciate you choosing us.

Kind Regards,
Chloe
Peter Best Insurance Services

Rated 5 out of 5 stars

all done online no problem

all done online no problem

16 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are so glad to hear that your online experience was seamless and trouble-free. We appreciate your positive feedback.


Kind regards,
Chloe
Peter Best Insurance Service.

Rated 5 out of 5 stars

Excellent service

Excellent service

16 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

Thank you for taking the time to leave us a positive review; we appreciate it.

Kind regards,
Chloe
Peter Best Insurance Service.

Rated 5 out of 5 stars

Competitive price…

Easy and helpful online purchase experience

19 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are so pleased to hear that you had such a positive and helpful experience with your online purchase. Your feedback is truly valued!


Kind regards,
Chloe
Peter Best Insurance Service.

Rated 5 out of 5 stars

No issues got hard copy of policy in…

No issues got hard copy of policy in post asap. Able to tax at local post office with paper copy.
Was the cheapest quote and easy to set up..

16 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are so pleased to hear that you found the process of obtaining your policy straightforward and that you received your hard copy promptly. It's great to know that our service met your expectations for both ease of setup and value.

Kind Regards,
Chloe
Peter Best Insurance Service.

Rated 5 out of 5 stars

No faff

No faff, real easy to fill out forms

16 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're delighted to hear that you found our forms easy to complete. Your positive feedback is greatly appreciated, and we thank you for taking the time to share it.

Kind Regards,
Chloe
Peter Best Insurance Service.

Rated 5 out of 5 stars

Easy to arrange

Easy to arrange, Quick and simple fast insurance, Way better than my last insurance company.

19 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're delighted to hear that arranging your insurance was easy, quick, and simple. It's wonderful to know we've provided a better experience than your previous insurer.

Kind Regards,
Chloe
Peter Best Insurance Service.

Rated 5 out of 5 stars

It was really easy to renew my classic…

It was really easy to renew my classic car insurance

15 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so pleased to hear that renewing your classic car insurance was a straightforward process for you! Thank you for sharing your positive experience.

Kind Regards,
Chloe
Peter Best Insurance Service.

Rated 5 out of 5 stars

Good car insurance renewal price

Good car insurance renewal price. Good , polite service

15 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're delighted you received a good renewal price for your car insurance and experienced polite service. Thank you for your positive feedback.

Kind Regards,
Chloe
Peter Best Insurance Service.

Rated 5 out of 5 stars

Peter Best insurance is the best

Peter Best insurance came to the rescue when other brokers would not cover my old classic ex-military Land Rover Defender.
And at a very cost effective price.
The old war horse is back on the road and doing sterling service for this old war horse.

14 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

It's fantastic to hear that we could help get your classic ex-military Land Rover Defender back on the road at a great price. We're delighted to have been of service!

Kind Regards,
Chloe
Peter Best Insurance Services.

Rated 5 out of 5 stars
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We're so glad to hear that you found our service hassle-free and appreciated our pricing. We truly value your positive feedback.

Kind Regards,
Chloe
Peter Best Insurance Services.

Rated 4 out of 5 stars

Easy on-line transaction

Easy on-line transaction. Competitive price.

17 July 2026
Peter Best Insurance Services logo

Reply from Peter Best Insurance Services

Hi,

We are delighted to hear that you found our online transaction process easy and our pricing competitive. Thank you for sharing your positive experience with us.

Kind Regards,
Chloe
Peter Best Insurance Services.

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