pet-joy.com Reviews 25

TrustScore 4 out of 5

4.1

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Company details

  1. Manufacturer

Written by the company

At Pet-Joy, we take care of our pets in the same way we take care of ourselves. With comparable luxury, joy and passion. Discover the great things we are doing to improve your pet's life!


Contact info

4.1

Great

TrustScore 4 out of 5

25 reviews

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Rated 1 out of 5 stars

DISHONEST company!

DISHONEST company!! Don't buy from them!!
Like others I was mislead into a subscription when I ordered 1 bottle. I specifically remember reading carefully and NOT getting the subscription! I paid $6.95 for 1 bottle. 3 weeks later they sent me 3 more bottles and charged me $96.95.
When I called to resolve and sent back the product
they sent they said I could send it back but I would have to pay shipping both ways. I then took my case to Paypal and am still trying to resolve it and get my money back!

12 April 2023
Unprompted review
Rated 1 out of 5 stars

There is NO " special offers"

Be careful with " special offers" below and in very tiny letters below says that if you don't cancel in 21 days, they will automatically ship you and charge you. In my case I got samples for $6.95 to find out 21 days after, they charged me $ 96 for the following order! Totally scam, stay away! Also, I am not even known if the product it's really good or not for my pets, but with this kind of dishonest beginning, not sure I want to buy anything from them!

21 November 2022
Unprompted review
pet-joy.com logo

Reply from pet-joy.com


You did not order from us.

You probably ordered from www.petjoy.com, which is a completely different company.
You can reach them at care@petjoy.com.

Rated 1 out of 5 stars

No, don't. Buy ANY other product

These scumbags rope you into a monthly subscription and then it took 3 months to get it canceled. This is a deceptive business practice and I wouldn't be surprised if it poisons dogs

3 July 2021
Unprompted review
Rated 1 out of 5 stars

Bad and scam ridden process in order process.

I was considering getting this product but never hit the submit. They processed it anyway and then called me and told me of their mistake and offered a 25% discount. Without my permission or knowledge they signed me up for auto ship. I was charged an extra 29.99 which I did not know why but let it slide since they were nice at giving me the 25% off. Come to find out they had signed me up without my permission for the auto ship. This was May 2020. I got charged in Nov and Dec 29.99 each. I have moved twice since then and no product which, by the way, never authorized. In addition, I was told that I would have to pay for the return if I ever find where they are. Bad business and worse customer service.

7 December 2020
Unprompted review
pet-joy.com logo

Reply from pet-joy.com

Good afternoon,

You did not order from us.

You probably ordered from www.petjoy.com, which is a completely different company.
You can reach them at care@petjoy.com.

Mit freundlichen Grüßen, Kind regards, Met vriendelijke groet,
Lonneke Machielsen
Customer Support



Dick Flemmingstraat 23,
5161 CA Sprang Capelle
The Netherlands
Tel: +31(0)88 01 111 33
E-mail: info@pet-joy.com
Website: www.pet-joy.com


Rated 2 out of 5 stars

I bought these for my daughters dogs…

I bought these for my daughters dogs hoping it would help. Her boxer started bleeding from the mouth shortly after starting on these treats. The bleeding stopped after stopping them. I do not recommend these treats. An expensive lesson for me.

3 November 2019
Unprompted review
Rated 5 out of 5 stars

12 year old 90 pound Weimaraner working dog

I have a 12 year old 90 pound Weimaraner who has been my service dog for years. I've been watching him get slower and having a hard time getting up over the past year or so. He's been tired and almost depressed. He's dedicated and doesn't want to stop working but his struggling has been hard to watch.
We have tried other supplements with no change, only to watch him get slower and struggle more day after day. Recently I began thinking I was going to loose my right hand man. With him not ready to give in and my desperation to help I decided to give another supplement a try. I ordered Pet Joy joint care supplements expecting the same results as others but with the money back guarantee figured it couldn't hurt to try.
After just 4 days I was seeing a change with a little more pep in our walks but was sure it was just wishful thinking. This morning, at the one week mark, we went out for a morning walk. He's happy, attentive, and moving great. When we got home he wasn't headed for a soft spot in the grass, but grabbed a ball and wanted to play. Tossing the ball for him, he enjoyed chasing it down and was bouncing bringing it back to me! After just one week!
For a dog who is completely healthy with just joint pain from age, these chews are just what he needed. He is a picky eater and the taste of these supplements are like giving him a treat.
With this amount of change after just one week I'm wondering what we will see at one month. To have my boy happy and feeling good means so much. This supplement is going to add time for us to keep working together and I couldn't be happier.

26 June 2019
Unprompted review
Rated 1 out of 5 stars

Took forever to get and got wrong product.

Took forever to get. Ordered 6/10/19 got it 6/19/19. Then I find the wrong stuff in the shipment. Called petjoy and was told I need to return what I have and THEN they will ship out the right stuff. (perhaps). I was so worried about my dog I spent $138.00, waited 9 days to get it,so I can ship it back and wait another 18 days for what I paid for Maybe. Gee thanks for nothing!

19 June 2019
Unprompted review
Rated 5 out of 5 stars

Mostly a good experience

Mostly a good experience, I would have liked it however if I would have been kept up to date a bit more on the processing of my order.
We received a unexpected present, which was very nice.

15 March 2018
Unprompted review
Rated 5 out of 5 stars

Pet Joy were brilliant

Pet Joy were brilliant, their beds are fantastic and their customer service are top notch.
I live in Spain and have ordered one bed and a second cover both personalised, both orders arrived within a week. The quality is great and Hugo loved them both.
Would recommend to anyone.
Jacqui Athong

7 March 2018
Unprompted review
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