Pestforce UK Reviews 

180
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and professional staff, who are often described as knowledgeable and efficient in resolving pest problems. Many people appreciate the quick response times to initial inquiries and the promptness of visits, which helps to alleviate concerns quickly. Reviewers frequently highlight the excellent service, noting that technicians leave properties clean and tidy, provide helpful advice, and offer clear communication throughout the process. However, some people were dissatisfied with the service, citing poor communication, unresolved problems despite significant payments, and a lack of follow-up after visits. These customers expressed frustration and felt let down, advising others to exercise caution before paying for services.

What people talk about most

Service

People report positive experiences with service, often highlighting quick response times and efficient... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, friendliness, and... See more

Response time

Customers consistently note positive experiences with response times, with many reviewers praising the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Malcolm, turned up on time on the days he was due to attend our property. With a minimum of fuss he did the work required to resolve our issue with a drain that required modification. left our pro... See more

Company replied

Rated 5 out of 5 stars

Darren came out today and gave very helpful and informative advice about vermin. He very kindly didn’t charge me as he felt I would be wasting my money unnecessarily. Had I used another company I wou... See more

Company replied

Rated 5 out of 5 stars

Amazing service from Andy in Chelmsford. Rat spotted in back garden over weekend. Called Andy on Sunday afternoon and he was round the following morning. Great advise to prevent future problems... See more

Company replied

Rated 5 out of 5 stars

Louise J did a fab job at our property with our pest problem. She was polite, friendly and informative. She loved our dog 🐕 😂. All in all an excellent service by Louise and the whole team. They were... See more

Company replied


Company details

  1. Pest Control Service
  2. Bird Control Service

Written by the company

Pestforce UK provides fast and effective pest control services across the United Kingdom. Contact us today for trusted advice and professional services that will help keep you pest-free. Across all platforms we are the most reviewed pest control company in the UK with over 23,000 reviews.


Contact info

4.8

Excellent

TrustScore 5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(180)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

POOR CUSTOMER SERVICE

I haven't used this company for my pest issue as I am still waiting for a call back after phoning the Stockport office yesterday morning and leaving a voicemail and trying again yesterday afternoon - again no reply. I eventually rang the emergency phone 0333 number and they took my contact details. The person I was speaking to tried himself to ring Pestforce Stockport for me, but again no reply.
I have contacted another company and they are coming to see me tomorrow. Very poor customer service.

21 August 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

We are really sorry on this occasion that we could not communicate sooner. We hope your pest problem was resolved. If we can still be of assistance please reach out.

Rated 5 out of 5 stars

Extended course of tratment to remove rat infestation …

Recently completed an extended course of 'treatment' to eradicate rat activity from our house. Unfortunately not fully dealt with by the previous owner. Rob May arrived very promptly after the initial call and organised the bait and traps. After establishing the entry point (and us having to take up existing decking and organise a visit from Wessex Water - who were also brilliant) we eventually were able to solve the problem - poor drain installation by the property developer. The service was good value and Rob was efficient and reliable, with good communication, follow up arrangements and reports. Thank you.

25 July 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thank you Rosy for this top review! Really made our week!

Rated 5 out of 5 stars

Great honest service.

Great honest service.
Willing to do the extra mile to get things sorted

1 August 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thank you Zamir!

Rated 5 out of 5 stars

Ants in my kitchen!

Nathan from Pestforce Leicestershire was very professional and quite a personable and friendly chap. Highly recommend his services. He was quite thorough and 'fingers crossed' pesky ants make no return. Keep up the great work Nathan, you're a diamond!

8 July 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thanks so much Harry!

Rated 1 out of 5 stars

Never again

Never again. Terrible.

4 June 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

We are really sorry that we did not meet your expectations. Please reach out to our office team and we will look to resolve where we can.

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever.
I don’t understand how did they get the other reviews.
They came with lots of promises and the first appointment was overall good, he put some cockroaches gel and some traps,
On second appointment he came and watched the traps and said that we doing good and left.
I was very surprised when I got the invoice for that.
When I called the office they were very polite but helpless.
Is being 2 months now that I’m waiting for their quote for yearly contract.

11 January 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

We are very sorry you have not been happy with our service on this occasion.

Thank you for taking our call this morning and for taking the time to leave feedback.

As discussed, we aim to always provide an excellent service.

We will as requested today send through a Service Level Agreement Proposal (SLA) for your venue.

We hope to work with you moving forwards and deliver a service that exceeds your expectations.

Rated 5 out of 5 stars

Fantastic service

From the initial contact with Alison, I found pest force west London extremely helpful and efficient in dealing with my enquiry. Mathew who visited my property was both informative and very efficient in his survey and report, as was Sean on his follow up and recommendations. I have hesitation recommending pest force west London.

20 February 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Really appreciate the feedback Mohsen! Thank you!

Rated 5 out of 5 stars

Pest force are amazing

Pest force are amazing. They were so kind and supportive. My children and I were terrified when our home was infested with mice. It was a nightmare and Pest force saved the day. They eliminated the problem completely and we can now live in peace. Matt, Mark, Alison, the whole team are truly wonderful! Thank you pest force.

1 January 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thanks so much for the awesome review Jasmine!

Rated 1 out of 5 stars

Don't bother on the Isle of Wight

Used on Isle of Wight
Appointment 1 - an hour late, no apology
Appointment 2 - 2 hours late because he forgot, no apology. Sent him away as we were on our way out
Appointment 3 - still waiting for him to show many months later

25 February 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

We are sorry to hear that you have experienced this service. It would be great if you could get in touch at isleofwight@pest-force.co.uk as we cannot find any customer of your name that we have serviced in recent weeks. Many thanks Pestforce

Rated 5 out of 5 stars

wasps nest

Ray came round within 24 hours of ringing, got rid of wasps nest in the roof, so polite and courteous, will definitely have him again and would recommend to family and friends.
Thank you Ray

7 September 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

We're thrilled that Ray promptly resolved your wasp nest issue. Your kind words about his professionalism and courtesy mean a lot. It's wonderful to know you're considering his services again and recommending us.

Thank you for choosing PestForce UK!

Warm regards,
PestForce UK

Rated 5 out of 5 stars

George came around and dealt with the…

George came around and dealt with the wasp nest professional and experienced. Would highly recommend 👌

22 August 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Dear Patricia,

Thank you for your kind words about George's professional and experienced service in handling the wasp nest. We truly appreciate your recommendation and support. If you ever need our services in the future or have any questions, please don't hesitate to contact us. Your satisfaction is our priority, and we look forward to assisting you again if the need arises.

Warm regards,
PestForce UK

Rated 5 out of 5 stars

Really great service

Really great service, they turned up quickly and solved my wasp nest problem. Really the best service I rung them up and on the same day they arrived brilliant.

16 August 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Dear Tracey,

We're thrilled to hear about your positive experience with our service. Your satisfaction is our priority, and we're delighted that we could promptly address your wasp nest issue on the same day you contacted us. If you ever require assistance in the future or have any questions, please don't hesitate to reach out. We're here to provide top-notch service whenever you need it. Thank you for choosing PestForce UK, and we look forward to serving you again if necessary.

Warm regards,
PestForce UK

Rated 5 out of 5 stars

Underground wasp nest clearance

Had a wasps nest under the lawn in my front garden. Pestforce were there within 24 hours of me calling them. He sprayed and dug out the nest. Then he made the lawn look as good as new and you can't see that anything has been done except there are no wasps anymore!! Will recommend to anyone wanting pests removed.

25 July 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Dear Susan,

Thank you for sharing your positive experience with PestForce UK. We're delighted to hear that our team swiftly addressed your wasp nest issue, and that your front garden now looks as good as new. Your recommendation means the world to us, and we're here to assist anyone needing pest removal services. Should you require our services in the future or have any questions, please don't hesitate to reach out.

Warm regards,
PestForce UK

Rated 5 out of 5 stars

Highly recommended

Malcom from Northumberland Pestforce came out this morning. Knowledgeable, helpful, friendly and responded quickly to our enquiry. Finding a pest can be distressing and worrying so finding a competent and professional person is important, I would recommend without hesitation.

7 July 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Dear Tim,

We greatly appreciate your kind words about Malcom from Northumberland PestForce. It's reassuring to know that he provided you with knowledgeable, helpful, and friendly service, responding promptly to your inquiry. Dealing with pests can indeed be distressing, and our team is dedicated to ensuring your peace of mind.

Your enthusiastic recommendation means a lot to us. We're here to assist whenever you need us and offer competent and professional pest control solutions. If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Warm regards,
PestForce UK

Rated 5 out of 5 stars

Having seen a rat in our garden I…

Having seen a rat in our garden I contacted pest force and got a reply within 24 hours and a visit the day after. Marcus reviewed the problem, put down traps and checked them for a couple of weeks and I now feel confident the problem has been dealt with. Thank you Marcus and Pest force for really good service.

29 May 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Dear Dr Kingsbury,

Thank you for sharing your positive experience with PestForce UK and Marcus. We understand how concerning a rat issue can be, and we're delighted that Marcus responded promptly and effectively. Thank you for choosing PestForce UK!

Warm regards,
Pestforce UK

Rated 5 out of 5 stars

We couldn’t believe that we had seen a Rat

We couldn’t believe that we had seen a Rat! In our kitchen. This needed a professional to deal with it. We found Pest Force on-line and contacted them. Rick then came out later that afternoon and checked our kitchen and the loft area. He found activity in both areas and told us what he needed to do. Rick returned on 3 occasions and then said there had been no further activity. We were so relieved.
We cannot thank Rick enough for what he has done, he was polite and very respectful. He explained everything he needed to do and once completed he reassured us that we could contact him should we have any further problems. We would be very happy to recommend him to anyone who has a Pest problem.
Thank you so much Rick for your work and expertise.
We are now Rat Free.

7 June 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Dear Mrs Garrett,

The appearance of a rat in your kitchen is undoubtedly distressing, and we are grateful that you chose PestForce UK to address the issue.

We are overjoyed that your home is now rat-free, thanks to Rick's expertise. His politeness, respect, and clear communication exemplify our commitment to providing professional and considerate pest control services.

Warm regards,
PestForce

Rated 5 out of 5 stars

Squirrel infestation

We originally called Faron out to deal with a difficult squirrel infestation in our loft which took some time to resolve. Faron was extremely professional in dealing with the issue and persevered until the infestation was removed making several return trips to deal with it. His charges were very reasonable and he was a pleasure to deal with. We have recommended his services to our neighbours.

18 May 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Paul, we're delighted that Faron was able to help you out, thanks for choosing Pestforce!

Rated 5 out of 5 stars

Ken of Pestforce Middlesbrough provided…

Ken of Pestforce Middlesbrough provided an excellent service and went above and beyond in removing 4 live Wasp Nests for me. Excellent service, manner and very prompt!!!

18 May 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Carter, we greatly appreciate your kind words about Ken, thank you for choosing Pestforce!

Rated 5 out of 5 stars

An excellent service from PestForce

A great service from PestForce. Rick is always obliging, courteous, informative, punctual and excellent at communicating.

12 May 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Maureen, we're glad Rick could be of service thank for you your kind words and thank you for choosing Pestforce!

Rated 5 out of 5 stars

Bees

They were wonderful They arrived on time and not only removed the bees but took them elsewhere so that they could survive as a colony

4 May 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Howard, how wonderful, we hope you where happy with our service, thank you for choosing Pestforce!

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