Travel Counsellors - Becoming a Franchisee Reviews 

350
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally welcoming, friendly, and knowledgeable staff for providing a truly warm environment during the entire recruitment phase. People note that the onboarding journey and training sessions are thoroughly structured, highly professional, and completely free of any high-pressure sales tactics. Some people also felt that embarking on this new business career path could initially feel a little fast-paced, scary, or stressful. However, reviewers highlighted that the continuous encouragement, patient mentorship, and clear guidance from the dedicated team quickly helped them feel fully supported and confident.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are knowledgeable,... See more

Customer service

Customers report positive experiences with customer service, noting that staff members are consistently... See more

User experience

Clients share positive opinions on user experience, highlighting an exceptional start from initial interviews... See more

Service

Reviewers mention positive feedback about service, expressing immense satisfaction with the onboarding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just survived the induction—and I say “survived” loosely, because it was smoother than a jazz sax solo and more professional than a penguin in a tuxedo. Julia kicked things off with charm, Kristina st... See more

Company replied

Rated 5 out of 5 stars

From the moment I picked up the phone and spoke with Ashley, I knew Travel Counsellors was the right fit for me. I was given time and patience while I made my decision, and no question ever felt too... See more

Company replied

Rated 5 out of 5 stars

Joining Travel Counsellors has been an easy, clear and straightforward process. I have half way through the two week academy training which has been fabulous. My recruiter, Julia, answered all of my q... See more

Company replied

Rated 5 out of 5 stars

After being made redundant, instead of choosing to work for another company doing the samething earning other people money and getting little thanks for it. I decided it was better to work for myself... See more

Company replied


Company details

  1. Recruitment Service
  2. Travel Agency

Written by the company

Putting people at the heart of everything we do, we provide entrepreneurs with the tools, technology and support to build flourishing travel businesses as part of a company that truly cares. Unlock a future of unlimited earnings, a better work/life balance and a career you’ll love, by starting your own travel business. Whatever your experience in travel, or indeed outside of it, with your commitment and motivation, and our continued support and investment in all aspects of your business, with Travel Counsellors it’s truly an award-winning partnership.

Who are Travel Counsellors?

Written by the company

Travel Counsellors is a global travel business with customer care in our DNA.
We empower brilliant people with a passion for travel to run their own travel businesses, taking care of the travel arrangements of more than 450,000 customers each year. 97% of our franchise holders say they love being part of Travel Counsellors, and 96% of our customers say they would recommend us.

Contact info

5.0

Excellent

TrustScore 5 out of 5

350 reviews

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5.0

All reviews

(350)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

When I decided to join Travel…

When I decided to join Travel Counsellors, I felt a bit apprehensive and thought it over, again and again. But talking to Julia on the video call, I found myself getting really excited about the opportunity. Julia was really informative and easy to talk to. By the end of the call, I knew this was what I really wanted to do. Now with only 2 days to my launch day, it is getting so real and achievable. Massive thank you goes to Kerry and Kristina, our tutors. Nothing is ever too much for them and they help with any queries, with smiles on their faces. If you have any second thoughts about TC, don’t. Everyone is so friendly and most of all, supportive of each other.

12 February 2024
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you so much Aylin we are so glad you have had a great experience so far with TC and wish you every success with your new business!

Rated 5 out of 5 stars

Amazing company, amazing training, amazing people

What an amazing company & training academy they provide. From the moment in enquired Sue was just brilliant, she was at the end of the phone for any of my questions or concerns I had before signing up & believe me I have 100’s. But nothing was too much trouble & she had the answers to all what I needed to know.
Once I started my induction training academy I realised what a great decision I made becoming a travel counsellor. The trainers Kerry & Kristina were just amazing, super friendly & no question was a stupid question … they made me feel at ease & were so informative that by the end of the induction training I felt confident & couldn’t wait to continue my journey with this fantastic company. Thank you all & I hope we continue to have a great working friendship

4 March 2024
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Reply from Travel Counsellors - Becoming a Franchisee

It has been an absolute pleasure to be part of your journey with Travel Counsellors and I am delighted you joined us, looking forward to seeing your business flourish.

Rated 5 out of 5 stars

TC training

Dawn has been a fantastic trainer, she has a great sense of humour, is firm but fair and we’ve learnt so much in such a small space of time. She has the patience of a saint. I think it’s been a good mix of video calls and online training.

13 March 2024
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Reply from Travel Counsellors - Becoming a Franchisee

Thanks so much for the lovely review Nikki

Rated 5 out of 5 stars

So far so good!

What slick yet friendly experience joining Travel Counsellors has been.
Everyone has been incredibly helpful and welcoming, from the local TCs I spoke to before I joined, to Julia Speed, who couldn't do enough as I was going through the decision to join TC. The head office Discovery Day was great and made me feel a part of things straightaway.
Induction is intense and very comprehensive, supported by the great Training team, led by Kristina Seed for our cohort.
Being allocated an experienced mentor (Emma) is so incredibly helpful and reassuring in your initial few months.
Rarely have I felt so supported and surrounded by so many (including other business owners) who go out of their way to help you succeed.
It was a massive leap of faith changing from a successful career to running my own business in a sector I barely know, but I have absolutely no regrets and only excitement for the future.
Thank you everyone at TC, what a very special, inclusive business you have all worked so hard to build.

19 February 2024
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your kind works Michelle, we are so pleased you have had such a positive experience on your TC journey so far! Wishing you every success with your new business

Rated 5 out of 5 stars

From my very first conversation with Tc…

From my very first conversation with Tc I felt valued welcomed like a team . I was greeted spoken to professionally but friendly with warmth and engagement. No question was to small. I felt excited passionate and motivated
Cathy was 100/10 and is now my friend 💕

26 February 2024
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Reply from Travel Counsellors - Becoming a Franchisee

Thanks Suzi for your kind words, I know you will be fabulous and excited to see your journey!

Rated 5 out of 5 stars

Australia ‘24

Lisa Hillyard is the reason our Australian adventure was so brilliant and worry free for us two aging holiday makers. The organisation of hotels, transfers and superb excursions was down to her as our travel counsellor and no detail was too much. Even when we had a mishap she was there fo us in support which meant a great deal. Her daughter Amy also helped too. Melbourne, Uluru, Alice Springs, Port Douglas and Sydney were our destinations and we had such a memorable time, unforgettable. We have been home over a fortnight now but both still on a high. Thank you so much, we could never have achieved this standard on our own and we are so grateful. We highly recommend Lisa to everyone who needs help in such a holiday.
Sue & Nigel Jennings, Northampton, UK.

18 February 2024
Unprompted review
Rated 5 out of 5 stars

I felt that communication prior to…

I felt that communication prior to making the decision was clear and balanced. The training in a small group environment was handled well, training via Teams and online modules so you can go at your own pace with clear expectations. Always someone available to help.

29 January 2024
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Reply from Travel Counsellors - Becoming a Franchisee

Thankyou Linda for your review, we are delighted to have you in the TC community. Wishing you every success with your franchise.

Rated 5 out of 5 stars

Travel Counsellors Onboarding

I was deciding whether to be a Travel Counsellor for a while, so I decided to go to a discovery day which was really helpful making my choice. I met with Julia to go over the business plan and answer any questions I had and she was great, really showed me the level of support you get at Travel Counsellors which definitely made the idea of being self-employed a lot less daunting. I have just finished my induction and Kristina and Kerry were again really knowledgeable and just made the learning both informative and fun. I've really enjoyed my journey so far and looking forward to moving upwards.

22 January 2024
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your kind words Alex we are really pleased you chose TC we wish you all the best with your new business

Rated 5 out of 5 stars

What an amazing experience so far…

What an amazing experience so far joining Travel Counsellors. From the very first chat with Julia Speed, who was thorough, patient and so friendly. Then a visit to Venus Head Office, where I instantly felt part of a caring family, and met lots of fabulous likeminded people, to the 2 week Induction with Dawn, our amazing patient trainer. My mentor Sam who is a god send, and so many others who all just want to help you succeed. Its so refreshing to finally feel appreciated and cared for within a company. And I am absolutely loving this Journey and feel 100% certain I have made the right choice! Thank you everyone at TC ❤

31 January 2024
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you so much for your lovely review Jo, we wish you every success with your new business and are very happy you chose TC!

Rated 5 out of 5 stars

Super helpful and supportive!

I had thought about starting my own travel business for a while and when Julia Speed got in touch it was the perfect timing! She was amazing at advising and providing me with all the information needed and made me feel so at ease about it all.

The 2 weeks training itself was jam packed but so vital at the same time. Our trainer Dawn was so helpful and again put us all at ease from day 1. We all had a million questions but she took time to answer everything! I have been so impressed with the onboarding process and the fact that we are assigned a mentor has been a blessing! My mentor Alison has been so great at answering even more of my questions and guiding me as I start this new venture.

Big thank you to everyone involved!

8 January 2024
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you so much for your kind words Ruth we are really happy you have chosen to join TC and we wish you every success with your new business

Rated 5 out of 5 stars

Looking forward to scaling my business with TC!

I spent a long time working out if I wanted to bring my existing travel agency over to Travel Counsellors and throughout the whole process, Julia Speed could not have been better. Answering all my little questions with ease and the bigger questions too! Julia made me feel really comfortable, as did the trainers in particular Dawn.

It is an intense couple of weeks of training I will be honest (especially when you have existing clients), but the support has been amazing and I feel like I have definitely made the right decision. My only wish is that I didn't do it a month or so earlier before January Peaks but as the TC team never rushed me, I did it when I felt best and hindsight is a wonderful thing! Looking forward to scaling my business with TC!

8 January 2024
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your kind words Ellie, we really appreciate your feedback and wish you every success with your business best wishes Julia

Rated 5 out of 5 stars

From the first call I made

From the first call I made to Travel Counsellors until I started the induction training, I had only spoken to Sue Law. She was always there, very knowledgeable, helpful and just a pleasure to deal with. I didn’t feel like she was pushing or rushing me, just listening and giving advice.

1 January 2024
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your review Joanne, it has been a pleasure to be part of your journey so far, looking forward to seeing your business flourish. Delighted you have joined Travel Counsellors.

Rated 5 out of 5 stars

My life has changed for the better!

The whole process of becoming a Travel Counsellor has been excellent, enjoyable and the support given all the way is amazing. Coming from a non-travel background it was rather daunting but the amount of training given and then the ongoing support network means that you are provided with everything you need to build your business. It's hard work, but worth it, my life has changed for the better now (although the first few months are intense!)

9 October 2023
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Reply from Travel Counsellors - Becoming a Franchisee

Thanks for you kind words Sarah and you have had a fantastic start to your business. Exciting times ahead! Best regards Cathy

Rated 5 out of 5 stars

So much support!

From my first initial contact right through to the Academy training I have been so impressed with the support. My first contact was Sue Law who I spoke to a few times before my final decision to join. Sue was amazing! Sue gave me all the information & guidance I needed to make that decision without any pressure. Answered any questions promptly & the visit to Venus was really helpful. The Academy training team were so supportive as there is a lot to go through in 2 weeks but they were there every step of the way. Travel Counsellors is a great community with amazing support & I am looking forward to my new business thriving.

4 December 2023
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your kind words Jan, it has been a pleasure. We are delighted you have joined Travel Counsellors and looking forward to seeing your business flourish, Sue

Rated 5 out of 5 stars

5 star

For anyone that is looking to start a travel business, I can highly recommend travel counsellors. From the moment we enquired, the support, guidance, information and training has been 5 star. There is so much support behind you that you never feel alone and the Travel Counsellor system is amazing giving you so much choice to be able to create the perfect holiday for your customer. 🤩

1 December 2023
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you so much Katie its great to hear you have had such a positive experience, wishing you all the very best with your new business!

Rated 5 out of 5 stars

Excellent!!

From start to finish, the process has been excellent! The support from everyone has been incredible, sending through regular check ins and required information giving everything I could need.

I’m currently training, which is also fantastic and very thorough! I am incredibly happy and impressed with my experience so far!

4 December 2023
Rated 5 out of 5 stars

5* Travel Academy induction experience

I couldn’t speak more highly about the 5* experience from my initial enquiry about taking on my franchise through to launching my business in the middle of November 2023. I am already so proud to be a part of the Travel Counsellors family.

Sue Law was so informative from the outset and made me feel confident in my decision to begin my franchise, coming into TC via Travel Academy.

The induction training has been brilliant with huge support from all staff I encountered at Head Office, Kerry, Dawn, Ben and many others. You never feel alone whilst training and the support of my fellow Academy colleagues has also been priceless.

I have just completed my first booking and I am loving my new adventure. The training is ongoing and life is busy but I know that I have the endless support of the whole TC community to help me continue to build my business. If you are thinking about joining TC, take that leap, you won’t regret it.

6 November 2023
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your review Katie, we are delighted you have joined TC. I am looking forward to seeing your business flourish.

Rated 5 out of 5 stars

The team are so friendly and helpful

The team are so friendly and helpful, really made me feel at ease with the big change I was making and there was absolutely no pressure to sign up,if anything I kept stalling! But so happy I took the plunge! Angela, Dawn and all the team have been fantastic.

24 November 2023
Unprompted review
Rated 5 out of 5 stars

From the moment I first spoke to Sue…

From the moment I first spoke to Sue (Law) in recruitment I have felt so welcomed by the whole TC family. Sue answered all my annoying questions and really gave me the confidence to take that first step into becoming a Travel Counsellor. The training from the academy team Kerry and Dawn has been absolutely superb - I cannot believe how much I have learned so quickly! The support I have received in starting my new business from the training team and my mentor Cathy (Chapman) has been second to none. If I ever have a question or problem with a booking I know I can call Cathy and she will talk me through it with the patience of a Saint! This, together with all the other TCs who have welcomed me and helped me in the past three weeks since I launched my business make me know that I have made the right decision in becoming a Travel Counsellor. Today I find myself on the train to conference with two Gold TCs, chatting away, excited about the future. Thank you TC!

24 November 2023
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your review Miranda, we are delighted you have joined TC and looking forward to seeing you business flourish.

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