Pense Reviews 239

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and professional, yet friendly, staff. Customers consistently praise the detailed and easy-to-understand advice, which is tailored to individual needs and delivered with speed and efficiency. The company's communication, including regular updates and quick responses to queries, is also highly valued, making complex financial processes feel smooth and stress-free. However, some customers mentioned issues with communication, noting that replies were slow or that different agents were not aware of previous discussions, leading to repetitive questioning. A few other people also felt that they received endless calls, texts, and emails, which they found off-putting.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, consistently describing it as excellent from start to... See more

Customer service

Users describe positive interactions with customer service, highlighting the clear explanations and... See more

Customer communications

Clients share positive opinions on contact, with many reviewers impressed by the initial contact and... See more

Response time

People report positive experiences with response times, highlighting consistent and clear communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed help turning my company pension pot into the highest-yielding annuity I could get, and Pense were superb. Detailed but easy to understand advice based on my own personal needs, medical is... See more

Rated 5 out of 5 stars

Great service from start to finish. Amber went above & beyond to make sure I was kept updated at all times. She provided regular feedback on what turned out to be a nightmare case, albeit nothing to... See more

Rated 5 out of 5 stars

Pense were excellent. The 2 contacts l had were very efficient, giving me good explanations to various terms. I wasn't pressured to make decision, but they made sure that l completely understood the... See more

Rated 5 out of 5 stars

Pense found me an Annuity Provider and got me a higher rate than I could find searching through the market myself. Amber Garner from Pense, dealt with my transfer of funds and my new annuity provider... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

239 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Service highly recommended

I saw an advert in the Daily Mail for this company and it has been a pleasure dealing with them. I spoke to Russ who discussed my pension options in a clear and easily understood manner. He then made sure I understood the implications of the decisions I made and made all the arrangements to put the plan into place assisted by Amber who was extremely efficient, keeping me updated at every stage of the process. I will definitely be contacting Pense when my next pension reaches maturity.

9 April 2025
Rated 5 out of 5 stars

Pensions made easy

From the first phone call all my questions where answered in an easy to understand way and going through my finances and what I was hoping to achieve. The advice and best course of action to achieve this was explained in detail and the process to get things moving was simple. I was updated weekly on the progress of my chosen Annuity and the ease with which my pension was arranged was simple, fast efficient.
Will certainly use them again fir my other pensions.

14 May 2025
Rated 5 out of 5 stars

First Class Service

From start to finish Amber kept me up to date at every stage of the annuity process which really gave me peace of mind and I would certainly have no hesitation in recommending Pense to anyone.

6 May 2025
Rated 5 out of 5 stars

Professional, precise and friendly service.

Both , Kirk Yeoman's and Amber Garner , were very helpful and precise with their instruction ,and fully supportive with questions and queries. They made the whole process much less stressful than it could have been . Thoroughly recommend this company. Thanks once again , Steve

28 April 2025
Rated 5 out of 5 stars

Review of Personal SIPP

Good advice re Daily Mail who recommend this company.
Dealt with Kirk re my private SIPP
Good honest advice which recommended that I stay with my current provider .
No hard sell of an alternative product just to get my business.
Good in-depth review of the market for me.
Would recommend for any pension queries 👍

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Well Done Pense.

A very big thankyou to the team at Pense, especially Russell James and Amber. Firstly for delivering for me a better annuity than I was expecting. I was a little nervous completing online but you made it quite stressless, keeping me updated throughout. Again a big thankyou to all.

14 April 2025
Rated 5 out of 5 stars

Annuity purchase from L&G

Annuity purchase from L&G

Very happy with my experience and the service from Russell Flannery and the team at Pense. I admit that I'm not the easiest client but Russ was incredibly patient during the initial stages and helped achieve a great rate from L&G for the type of annuity I was looking for. Once we "pushed the button" Amber Garner took over the application and managed the process from start to finish. Amber looked after the application itself together with organising transfer of funds from my pension providers. Regular email updates ensured I always knew what was happening throughout the process and Amber responded swiftly to any and all of my many queries. I couldn't ask for more and am happy to give a 5* review to Amber, Russ and the team at Pense.

31 March 2025

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