Pen and notebook set looks nice and will sell well in our shop. Not given 5 stars due to the mess up with the delivery company changing their original delivery date and trying to deliver on a day we... See more
Company replied
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The ordering process was easy and the service brilliant. Everyone loves these new fidget spinner pens. Unfortunately not all of them spin very well which is a bit disappointing.
Company replied
Great quality and great service. The ordering process was straightforward but they identified a problem with my order (they had run out of black ink for my choice) which was quickly communicated and I... See more
Company replied
Highest quality product. The ease of ordering absolutely fantastic. Great prices. They only downside are the UPS deliveries. I have ordered twice and both times the same issue. It was a business deliv... See more
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Company details
- Promotional Products Supplier
- Business to Business Service
- e-Commerce Service
- Office Supplies Store
- Office Supply Wholesaler
- Promotional Item Store
About Pens.com UK
Written by the company
About Pens.com
A National Pen BrandThank you for taking the time to leave us a review. We appreciate your input!
Since 1966, Pens.com has helped small businesses grow by offering the quality promotional products their customers love. We make it easy and affordable to find the perfect merchandise for your brand and budget. Whether you need personalised pens to impress your prospects or custom drinkware to thank loyal clients, we've got you covered with our wide selection of pens, bags, drinkware, and more.
Design your promotional products with ease and share them at corporate events, trade shows, for customer appreciation, or in employee welcome kits. With custom merchandise designed to impress, you can stand out with everyone who’s important to your brand.
Why Pens.com?
- MORE SAVINGS: Spend less thanks to our Low Price Guarantee. If you find it for less, we’ll match it.
- MORE FLEXIBILITY: With our low minimum order quantities and Buy Now, Pay Later option, you can get what you need, right when you need it.
- MORE CONFIDENCE: Our Perfect Print Promise means your order is produced exactly as approved, or we'll make it right.
Grow your business with Pens.com—where you can spend less and brand more.
Written by the company
- We Are More Than Just Pens!
- With over 55 years of experience, we take the guesswork out of giveaways. Enjoy a one-stop shop where you will find the right product at the right price. Custom Pens & Writing Tools Advertise line by line with personalised pens, pencils and more. Shop Pens Custom Drinkware Your name is in their hands with mugs, tumblers and more. Shop Drinkware Custom Bags Your brand is carried in style on promotional totes, coolers, backpacks and more. Shop Bags Custom Office Supplies Your brand is on display daily on products like sticky notes, calendars and more. Shop Office Supplies Deals & Sales on Custom Products Looking for a deal? We have products and prices to suit your style. Shop Deals
Pens.com Guarantees More!
We’re not happy until you are.
At Pens.com, we’re not happy until you are. Our guarantees are designed to deliver your business the best quality imprint and the lowest price. Here’s why you can trust that we’ll make your business look its best, for less:
- Perfect Print Promise: Customise with confidence! If your order has a print quality issue or your artwork differs from what you approved, simply call our Customer Care Team. We will either discount your order, or reprint and ship your order at no cost to you.
- Low Price Guarantee: We’re all about keeping costs low for small businesses. So if you find the same product for less on a qualifying promotional product site, we’ll match their price. For more details, please contact our Customer Care Team.
Enjoy peace of mind at Pens.com, with guarantees you can count on!
Contact info
Dundalk, Ireland
- 0800 145 6011
- irccukteam@pens.com
- pens.com/uk
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Super quick delivery and top quality as…
Super quick delivery and top quality as always
29 December 2025
Reply from Pens.com UK
Thank you for your wonderful feedback! We’re so glad to hear that you’re happy with the quick delivery and top-quality products. Your continued trust means a lot to us!
Pens.com
Reply from Pens.com UK
Thank you for sharing your feedback.
We’re truly sorry to hear that the print quality did not meet your expectations.
Please rest assured that our Customer Care team is actively working on this issue to ensure a proper resolution for you.
Your satisfaction is very important to us, and we appreciate your patience while we address this matter. If you have any additional details or preferences, please feel free to share them with us.
Pens.com
Not happyYou are not asked about the text colour…
You are not asked about the text colour i thought it would be a bright colour on a dark pen not dark on dark
18 December 2025
Reply from Pens.com UK
Thank you for sharing your feedback. We’re sorry to hear that the text color did not meet your expectations. We understand how important the design details are, and we appreciate you bringing this to our attention. ( ticket number: 1983942703)
We’ve reached out to you via email so we can discuss the matter further and provide a resolution. Please check your inbox and let us know if you have any questions or need additional assistance.
Your satisfaction is important to us, and we’re here to help.
Pens.com
Reply from Pens.com UK
Thank you so much for your loyalty and kind words! We’re delighted to hear that you love the quality of our pens and continue to choose our company. Your trust means a lot to us, and we look forward to serving you again soon!
Pens.com
Excellent service excellent delivery…
Excellent service excellent delivery and very good customer service
29 December 2025
Reply from Pens.com UK
Thank you so much for your kind words! We’re thrilled to hear that you experienced excellent service, fast delivery, and great customer support. Your satisfaction is our top priority, and we look forward to serving you again soon!
Pens.com
Gorgeous pens
Gorgeous pens. This company sent me a sample pen with my company logo on it. I was so impressed I purchased the exact ones
22 December 2025
Reply from Pens.com UK
Thank you so much for your wonderful feedback! We’re delighted to hear that you loved the pens and that the sample with your logo impressed you. It’s great to know you chose the exact ones for your purchase. We truly appreciate your trust and look forward to serving you again!
pens.com
Very easy to do business with
25 December 2025
Reply from Pens.com UK
Thank you so much for your feedback! We’re thrilled to hear that doing business with us was very easy. Your satisfaction means a lot to us, and we look forward to working with you again soon.
Pens.com
The Pens I purchased aer suitable for…
The Pens I purchased aer suitable for the purpose I purchased them for.
28 December 2025
Reply from Pens.com UK
Thank you for sharing your feedback! We’re glad to hear that the pens meet your expectations and serve their intended purpose. If you ever need assistance or have any suggestions for future purchases, feel free to reach out we’re always happy to help!
Pens.com
So frustrating
So frustrating. The product is good value but the service is not at the same level. Still awaiting resolution after 3 weeks
28 December 2025
Reply from Pens.com UK
Thank you for sharing your feedback. We’re truly sorry to hear about the frustration and the delay you’ve experienced. This is not the level of service we aim to provide, and we completely understand how disappointing this must be.
We wanted to let you know that we’ve sent you the tracking link via email, which includes all the latest updates on your order. Please check your inbox and feel free to reach out if you have any questions.
Thank you for your patience and for choosing us!
Pens.com
Reply from Pens.com UK
Thank you so much for your positive feedback! We’re thrilled to hear that you found our prices great and enjoyed the extras. Your satisfaction means a lot to us, and we look forward to serving you again soon.
Pens.com
Reply from Pens.com UK
Thank you so much for your kind words! We’re delighted to hear that you’re happy with the quality and the fast delivery. Your satisfaction is our top priority, and we look forward to serving you again soon.
Pens.com
Reply from Pens.com UK
Thank you so much for your feedback! We’re delighted to hear that you’re happy with the quality and quick delivery. Your satisfaction means a lot to us, and we look forward to serving you again soon.
Pens.com
Always great pens I use them a lott
26 December 2025
Reply from Pens.com UK
Thank you so much for your kind words! We’re thrilled to hear that you love our pens and use them often. Your loyalty means a lot to us, and we look forward to continuing to provide you with great products.
Pens.com
Reply from Pens.com UK
Thank you for your wonderful feedback! We’re so glad to hear that placing your order was easy and that it arrived earlier than expected. Your satisfaction is our priority, and we look forward to serving you again soon.
Pens.com
Reply from Pens.com UK
Thank you so much for your feedback! We’re delighted to hear that you found our team kind, focused, and efficient. Providing excellent service is our top priority, and your words mean a lot to us.
We look forward to assisting you again soon!
Pens.com
Great product
Great product, personalisation and speedy service and delivery!
My colleagues loved them.
Thank you
26 December 2025
Reply from Pens.com UK
Thank you for your wonderful feedback!
We’re thrilled to hear that the product, personalization, and speedy service met your expectations and that your colleagues loved them. Your satisfaction means a lot to us, and we look forward to working with you again soon!
Pens.com
Reply from Pens.com UK
Thank you for your kind words!
We’re delighted to hear that you enjoyed both our service and product. Your satisfaction is our top priority, and we look forward to serving you again soon. If you ever need assistance or have any questions, feel free to reach out!
Pens.com
Reply from Pens.com UK
Thank you so much for your feedback!
We’re thrilled to hear that your delivery was quick and that you’re happy with the quality. Your satisfaction means a lot to us, and we look forward to serving you again soon. If there’s anything else we can do for you, please don’t hesitate to reach out!
Penns.com
Poor Coms, long wait for delivery
Very poor communication, tracking links that don’t work and waiting way over a month for a delivery, still waiting to this day! Having to open a case with my bank as the order never arrived
23 December 2025
Unprompted review
Reply from Pens.com UK
We’re truly sorry to hear about your experience and the frustration caused by the delay and communication issues. This is not the level of service we aim to provide.
Please know that we take your feedback seriously and want to resolve this as quickly as possible.
Could you kindly share your order details with us at cuqtomerservice@pens.com so we can investigate the matter and provide a solution right away?
Thank you for bringing this to our attention. We appreciate your patience and will do everything we can to make this right.
Pens.com
Reply from Pens.com UK
Thank you for sharing your feedback! We’re glad to hear that everything is going well on your end. If there’s anything else we can assist you with or any way to make your experience even better, please don’t hesitate to reach out.
We appreciate your trust and look forward to continuing to serve you.
Pes.com
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