Pen and notebook set looks nice and will sell well in our shop. Not given 5 stars due to the mess up with the delivery company changing their original delivery date and trying to deliver on a day we... See more
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The ordering process was easy and the service brilliant. Everyone loves these new fidget spinner pens. Unfortunately not all of them spin very well which is a bit disappointing.
Company replied
Great quality and great service. The ordering process was straightforward but they identified a problem with my order (they had run out of black ink for my choice) which was quickly communicated and I... See more
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Highest quality product. The ease of ordering absolutely fantastic. Great prices. They only downside are the UPS deliveries. I have ordered twice and both times the same issue. It was a business deliv... See more
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Company details
- Promotional Products Supplier
- Business to Business Service
- e-Commerce Service
- Office Supplies Store
- Office Supply Wholesaler
- Promotional Item Store
About Pens.com UK
Written by the company
About Pens.com
A National Pen BrandThank you for taking the time to leave us a review. We appreciate your input!
Since 1966, Pens.com has helped small businesses grow by offering the quality promotional products their customers love. We make it easy and affordable to find the perfect merchandise for your brand and budget. Whether you need personalised pens to impress your prospects or custom drinkware to thank loyal clients, we've got you covered with our wide selection of pens, bags, drinkware, and more.
Design your promotional products with ease and share them at corporate events, trade shows, for customer appreciation, or in employee welcome kits. With custom merchandise designed to impress, you can stand out with everyone who’s important to your brand.
Why Pens.com?
- MORE SAVINGS: Spend less thanks to our Low Price Guarantee. If you find it for less, we’ll match it.
- MORE FLEXIBILITY: With our low minimum order quantities and Buy Now, Pay Later option, you can get what you need, right when you need it.
- MORE CONFIDENCE: Our Perfect Print Promise means your order is produced exactly as approved, or we'll make it right.
Grow your business with Pens.com—where you can spend less and brand more.
Written by the company
- We Are More Than Just Pens!
- With over 55 years of experience, we take the guesswork out of giveaways. Enjoy a one-stop shop where you will find the right product at the right price. Custom Pens & Writing Tools Advertise line by line with personalised pens, pencils and more. Shop Pens Custom Drinkware Your name is in their hands with mugs, tumblers and more. Shop Drinkware Custom Bags Your brand is carried in style on promotional totes, coolers, backpacks and more. Shop Bags Custom Office Supplies Your brand is on display daily on products like sticky notes, calendars and more. Shop Office Supplies Deals & Sales on Custom Products Looking for a deal? We have products and prices to suit your style. Shop Deals
Pens.com Guarantees More!
We’re not happy until you are.
At Pens.com, we’re not happy until you are. Our guarantees are designed to deliver your business the best quality imprint and the lowest price. Here’s why you can trust that we’ll make your business look its best, for less:
- Perfect Print Promise: Customise with confidence! If your order has a print quality issue or your artwork differs from what you approved, simply call our Customer Care Team. We will either discount your order, or reprint and ship your order at no cost to you.
- Low Price Guarantee: We’re all about keeping costs low for small businesses. So if you find the same product for less on a qualifying promotional product site, we’ll match their price. For more details, please contact our Customer Care Team.
Enjoy peace of mind at Pens.com, with guarantees you can count on!
Contact info
Dundalk, Ireland
- 0800 145 6011
- irccukteam@pens.com
- pens.com/uk
4.3
Excellent
7K reviews
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Poor quality control and bad customer…
Poor quality control and bad customer service. Sent in photo of damaged products (approx 15% of order) and they kept asking for more photos even though you could clearly see damage. All they had to do was offer a refund on damaged goods or discount on next order and I would have been happy. Using another supplier now as not reliable. They also didn't send invoice or confirmation email of my order which I had to chase. They get 2*s for being cheap and undamaged products were ok.
27 April 2026
Unprompted review
Reply from Pens.com UK
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and regret that it fell short of the standards we strive to uphold.
We acknowledge your concerns regarding the damaged items and understand the frustration caused by the request for additional photographs. While our intention is always to follow established quality control and claims procedures, we recognize that this process felt prolonged, and for that, we sincerely apologize.
This is not the level of service we aim to provide. Your feedback has been shared internally and will be used to help prevent similar situations in the future.
At this time, we were unfortunately unable to locate your account or access the necessary details. To allow us to assist you further, we kindly ask that you provide any additional information by contacting us at customerservice@pens.com.
Thank you for your patience and understanding.
Pens.com
Reply from Pens.com UK
Thank you for your kind words! We truly appreciate your recommendation and are delighted to hear you were happy with our work.
Pens.com
Terrible Experience with Pens.com
We ordered the pens on the 06 of April , we haven't received yet, We contacted them no answer yet. Very disappointed.
UPS tracking details
1Z536A9W6812549932
19 April 2026
Reply from Pens.com UK
We deeply apologize for the inconvenience you experienced regarding the delivery of your order. This is certainly not the level of service we aim to provide.
We have reached out to our shipping partner to obtain further details, and we are currently investigating the situation. Rest assured, we will keep you updated with any progress via email.
For reference, please note your ticket number: 1983978096.
Thank you for bringing this to our attention, and we truly appreciate your patience while we work to resolve this matter.
Pens.com
Far too long delivery lead time
Far too long delivery lead time. Goods ordered on 30th March and they took until 23rd April to be delivered.
11 April 2026
Reply from Pens.com UK
Hello,
We are very sorry for the inconvenience you have experienced regarding the delivery of your order. Please be assured that we have reached out to the relevant team so they can investigate the delay in processing your order, and we are currently reviewing the matter internally.
We will keep you informed of any further updates via email.
For your reference, please note your ticket number: 1983978114.
Thank you for your patience and understanding.
Pens.com
Delivery issues
I ordered them on April 1st and they were only delivered on Wednesday 22nd after an inordunate number of texts and emails from UPS.
23 April 2026
Reply from Pens.com UK
We are very sorry for the inconvenience this situation has caused.
Please be assured that we have reached out directly to UPS so they can investigate the matter further. Once we receive their feedback and clarification, we will be able to assist you with an appropriate resolution and keep you informed of the next steps.
Please refer to ticket number: 1983977801 for further updates
Thank you for your patience and understanding while this is being reviewed.
We truly appreciate your cooperation, and we will update you as soon as we hear back from UPS.
Pens.com
Great Choice of Products and on…
Great Choice of Products and on occasions reasonable pricing. However still waiting on my last order to be delivered , currently a week overdue.
19 April 2026
Reply from Pens.com UK
Thank you for your feedback. We’re pleased to hear you appreciate our range of products and pricing, but we’re very sorry to learn that your most recent order is overdue.
This certainly isn’t the experience we want for our customers.
We have already reached out to the relevant department so they can provide us with further details.
Please refer to ticket number 1983976787 for any further updates regarding this case.
Pens.com
Stay away from them for your own sake.
Completely unreliable, extremely expensive for products that you never get. Terrible delivery service, terrible customer service.
I paid over €1k and all I got was a box of broken pens and umbrellas, everything else got lost, it's been one month and no one is taking responsibility.
Stay away from them for your own sake.
17 March 2026
Unprompted review
Reply from Pens.com UK
We’re very sorry to read about your experience and the distress caused by the issues with your orders. We fully understand how frustrating it must be to receive damaged items and to be left waiting after paying a significant amount, and this is certainly not the experience we want any customer to have.
Please rest assured that we are actively investigating this matter to understand exactly what went wrong from the damaged items you received to the shipments reported as lost.
We have already reached out to you directly via email to request some additional details, which are necessary for us to complete a full investigation and ensure the correct resolution is applied.
A dedicated support ticket has been opened for your case: 1983971386 so we can expedite the process and properly track progress toward a resolution. We kindly ask that all correspondence references the ticket number provided, as this will allow us to move forward as efficiently as possible.
We take responsibility for reviewing this thoroughly and working toward making this right. Thank you for your patience while we complete the investigation.
Pens.com
Used for many years poor service lately
Used for many years. Service is getting worse slower delivery and cost going up.
Last 2 orders lost and no corrospodance until I chased
Poor customer service . Will be going elsewhere
14 April 2026
Unprompted review
Reply from Pens.com UK
Thank you for sharing your feedback and for being a long‑standing customer.
We’re concerned to hear about your recent experience, particularly regarding delivery delays, lost orders, and the lack of proactive communication.
This is not the level of service we aim to provide, and we fully understand how frustrating this must have been especially after many years of working with us.
To properly investigate what went wrong and track the progress of the affected orders and refunds, we would appreciate the opportunity to review your case in detail. If you’re willing, please contact us directly with your order numbers and relevant details to customerservice@pens.com, so we can look into this thoroughly and work toward resolution.
Your feedback has been shared internally, as it highlights areas where we must improve, and we thank you for taking the time to raise your concerns.
Pens.com
Service is getting poor
Been using for a few years , service getting worse and slower, cost increasing , last 2 orders never turned up and was told lost in transit , didnt inform till I chased. a few weeks later.
poor customer service, will be looking elsewhere. using a UK based .
company waiting for refund!!!!
14 April 2026
Unprompted review
Reply from Pens.com UK
Thank you for taking the time to share your experience. We’re really sorry to hear how disappointed you’ve been, especially after being a customer for several years.
We understand your frustration regarding the delayed and missing orders, the lack of proactive communication, and the inconvenience of waiting for a refund.
This is certainly not the level of service we aim to provide, and we acknowledge how let down you feel.
Your feedback has been noted and shared internally, as it highlights areas where we need to improve particularly around delivery communication and resolution timelines.
Regarding the outstanding refund, please be assured that this remains a priority, and our team is actively following up to ensure it is completed as soon as possible.
Could you please email us the relevant details related to your issue such as the order number and any other information associated with your account to customerservice@pens.com? Unfortunately, we were unable to locate your account based on the information available so far, and this will help us investigate and assist you further.
Thank you for your cooperation.
Pens.com
I find the ordering process very easy
I find the ordering process very easy, and the offers are very good. Also the quality and delivery.
12 April 2026
Reply from Pens.com UK
Thank you for your kind review! We’re delighted to hear that you found the ordering process easy and were happy with our offers, product quality, and delivery. Your feedback means a great deal to us, and we look forward to supporting you with your future orders.
Pens.com
Pens are great
Pens are great. Customer service was great. Packaging was poor - the boxes had torn and the pens were loose inside so could easily have fallen out.
9 April 2026
Reply from Pens.com UK
Thank you for sharing your feedback with us. We’re delighted to hear that you were pleased with both the quality of the pens and the level of customer service you received.
We sincerely apologize for the packaging issue you experienced and for any inconvenience caused by the damaged boxes during transit. This does not reflect the standards we aim to uphold. Your comments are greatly appreciated and have been shared with our packaging and logistics teams so we can review and improve this aspect going forward.
Thank you again for your valuable feedback. We truly appreciate your support and hope to serve you again in the future.
Pens.com
Small branded items
I bought pens and small key fob lanyards.
Easy to use design process. Prompt delivery.
6 April 2026
Reply from Pens.com UK
Thank you for your feedback! We’re glad to hear you were happy with both the design process and the prompt delivery. It’s great to know the pens and key fob lanyards met your expectations.
We appreciate your support and look forward to assisting you again in the future.
Pens.com
Prompt production
Prompt production, good delivery service -keeping one informed of progress and giving scope to alternative delivery date.
Disappointed that emblem could not be satisfactorily added , regards
6 April 2026
Reply from Pens.com UK
Thank you for your feedback. We’re pleased to hear you were happy with the production timeline, delivery service, and communication throughout the process.
We’re sorry to learn that the emblem could not be added to your satisfaction and appreciate you sharing this with us. Your comments have been noted and will be reviewed as part of our ongoing efforts to improve.
Thank you again for taking the time to leave a review.
Pens.com
I managed to get the exact colour of…
I managed to get the exact colour of pen that matches my business colour.
The pens look and feel professional.
30 March 2026
Reply from Pens.com UK
Thank you for your lovely feedback, Donna.
We’re delighted to hear that the pen color matched your branding perfectly and that you’re pleased with the professional look and feel.
Pens.com
Easy to deal with and the pens arrived…
Easy to deal with and the pens arrived promptly.
3 April 2026
Reply from Pens.com UK
Thank you for your kind feedback! We’re glad to hear you found us easy to deal with and that your pens arrived promptly. We appreciate your support.
Pens.com
I have been a customer of the company…
I have been a customer of the company for quite a few years now. The customer service is on point and those who serve the general public are always nice and cordial. What can you do to improve? KEEP telling the truth.
2 April 2026
Reply from Pens.com UK
Thank you for your feedback and continued support.
We’re committed to ongoing improvement, particularly in refining our processes and efficiency, while maintaining honest and high‑quality service.
Pens.com
Disappointed
Nice pens but arrived in a different colour to the proof and our corporate colour. Offered 20% off, but really disappointed.
27 March 2026
Reply from Pens.com UK
Thank you for your feedback, and please accept our sincere apologies.
We’re sorry to hear that the pens arrived in a color that did not match the approved proof or your corporate color.
Please refer to ticket number: 1983970651
We completely understand how disappointing this must be. Our team has reached out to you directly so we can discuss this further and propose an appropriate resolution. We truly appreciate you bringing this to our attention and look forward to resolving the matter to your satisfaction.
Pens.com
Good quality and efficient
That was my third order of the bespoke pens with this company. I liked the efficiency. We double check the bespoke art work before going in to production and I got good discount too. Happy with my order. Thank you.
29 March 2026
Reply from Pens.com UK
Thank you for your continued trust in us!
We’re delighted to hear that this was your third order and that you’re happy with both the quality and efficiency of our service. It’s great to know you appreciated the artwork checks before production and were pleased with the discount as well.
Your satisfaction means a lot to us thank you again, and we look forward to working with you on future orders.
Pens.com
Always a fantastic service
We order all our pens and gifts from Pens.com, the service and products as first class. Easy to order fast delivery. Highly recommended.
30 March 2026
Reply from Pens.com UK
Thank you for your fantastic review!
We’re delighted to hear that you consistently enjoy both our products and our service.
It’s great to know you find ordering easy and delivery fast, and we truly appreciate your continued trust in Pens.com .Thank you for the recommendation
we look forward to supporting you again soon!
Pens.com
Brilliant pens which write well and…
Brilliant pens which write well and look exceptionally good. 10 out of 10
30 March 2026
Reply from Pens.com UK
Thank you for your fantastic review!
We’re delighted to hear that you find the pens brilliant, smooth to write with, and exceptionally good‑looking. It really means a lot to us! Thanks again for your support, and we hope to work with you again soon.
Pens.com
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