I love the products I’m getting, however I am frustrated with the shipping costs, when I person orders two items, one of which is on promotion- you should be able to add both items to the same order,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product is beautiful and very high quality. I am very impressed with the logo printing. The speed of production was excellent. I was a bit worried about receipt of the books (the shipment didn't m... See more
Company replied
Very fast in filling and delivering our second order (as our first order sold out immediately!) Would have given a 5 star but the down side is too many sales emails following the order of pens trying... See more
Company replied
Great service, printing wasn't as crisp as we would have liked. Great company, fast delivery which is so helpful. Thanks so much! Update: Due to the poor printing quality, gave a partial refund whi... See more
Company replied
Company details
- Promotional Products Supplier
- Business to Business Service
- e-Commerce Service
- Office Supplies Store
- Office Supply Wholesaler
- Promotional Item Store
About Pens.com Canada
Written by the company
Pens.com is the worldwide leader of personalized promotional products. We provide high value promotional products for businesses and professionals in every industry at low factory direct pricing and low order quantities.
At Pens.com Canada, we provide branded trade show giveaways and corporate gifts such as personalized pens, key chains, note pads, magnets, calendars, mugs, shopping bags and more.
Pens.com has been in business for over 50 years and our European operation services over 26 countries.
At Pens.com Canada, we provide branded trade show giveaways and corporate gifts such as personalized pens, key chains, note pads, magnets, calendars, mugs, shopping bags and more.
Pens.com has been in business for over 50 years and our European operation services over 26 countries.
Contact info
United Kingdom
- pens.com/ca
4.3
Excellent
4K reviews
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Different Deliveries??
I ordered 250 pens and they are coming in three different deliveries. One delivery of all the products would have been preferred.
23 April 2026
Reply from Pens.com Canada
Thank you for sharing your feedback Catherine. We appreciate you taking the time to let us know your thoughts. While orders may sometimes ship separately due to availability or production timing, we’re glad you received everything and hope the overall quality met your expectations. Your feedback helps us continue improving the experience.
Love the quality of the pens
Love the quality of the pens
Get lots of compliments on them!
19 April 2026
Reply from Pens.com Canada
Hello Diane,
We appreciate you letting us know you love the pens' quality and that you receive compliments when using them! We are so happy to hear this!
Looking forward to serving you again soon.
Reply from Pens.com Canada
Hello Charlotte,
We are happy to hear that you had a great experience and appreciate your positive feedback regarding our quick service.
Looking forward to serving you again soon.
The product looks great but there was a…
The product looks great but there was a miscommunication about extra items to be added to order. The rep has now stopped communicating with me
20 April 2026
Reply from Pens.com Canada
Thank you for sharing your feedback tracy, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
Reply from Pens.com Canada
Thank you for taking the time to share your feedback. We’re glad to know the experience felt smooth and dependable, and we truly appreciate your trust in us.
Fast service
Fast service, great value, and high-quality product. I would recommend Pens to all businesses
excellent to work with.
20 April 2026
Reply from Pens.com Canada
Thank you for taking the time to share your feedback Nancy. We’re glad to know the overall experience delivered strong value and quality, and that working with our team felt smooth and dependable. Your recommendation means a great deal to us, and we truly appreciate your trust.
We were unsatisfied with the finished…
We were unsatisfied with the finished product that we ordered. After sending in a customer service complaint, it was dealt with very quickly although we did not receive the outcome we were hoping for. Pens is our 'go to' for merch, and we are usually quite happy with their products, so we will continue to use them, as this is the first time the product has not been up to par. Thanks
20 April 2026
Reply from Pens.com Canada
Thank you for sharing your feedback Pamela, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
Reply from Pens.com Canada
Thank you for sharing your feedback Alexander. We’re glad to know the experience felt smooth from start to finish, and we truly appreciate your support.
excellent customer service
19 April 2026
Reply from Pens.com Canada
Thank you for taking the time to share your experience Caroline. We’re glad to know your experience met expectations, and we truly appreciate your support.
Online ordering
Ordering these pens was very easy. Instructions for online ordering was easy to follow and complete
18 April 2026
Reply from Pens.com Canada
Thank you for sharing your experience with us. We’re pleased to hear the ordering process felt straightforward and easy to complete. Providing a smooth and clear experience is important to us, and we truly appreciate you choosing pens.com.
Reply from Pens.com Canada
Thank you for taking the time to leave this review Sandra. We’re pleased to know the ordering process was smooth and that everything arrived promptly. We truly appreciate your support and are glad we could deliver an experience you felt confident about.
Fast services
20 April 2026
Reply from Pens.com Canada
Thank you for contacting us at Pens.com. We are pleased to hear you love the great quality products and service received we look forward to working with you again soon.
Reply from Pens.com Canada
Thank you for contacting us at Pens.com. We are pleased to hear you love the great quality products received and we look forward to working with you again soon.
The inscription was incomplete
The inscription was incomplete! All of it should have fit!!!
17 April 2026
Reply from Pens.com Canada
Thank you for sharing your feedback David, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
Reasonable and elegant
The items /options were beautiful and reasonable. The option to customize gave a personal touch to the product.
19 April 2026
Reply from Pens.com Canada
Thank you for sharing your experience with us Sandeep. We’re glad to hear you enjoyed the variety available and that the customization options helped create something meaningful and personal. Your feedback is truly appreciated, and we’re grateful you chose us for your order.
Reply from Pens.com Canada
Thank you for contacting us at Pens.com. We are pleased to hear you love the great quality pens received which the service is great and the processing is great. We look forward to working with you again soon.
Reply from Pens.com Canada
Hello Claude,
We're happy to hear that the product arrived promptly and matched the description. We appreciate you taking the time to share your positive experience!
Looking forward to serving you again soon.
Really great experience!
Really great experience!
My order are wonderful and shipped fast.
16 April 2026
Reply from Pens.com Canada
Hello Customer,
We appreciate you sharing your experience! We are happy to hear that you enjoyed your order and its fast shipping. Thanks for your feedback!
Looking forward to serving you again soon.
Reply from Pens.com Canada
Hello Robert,
We're truly sorry for the inconvenience that this may have caused. Your feedback is very important to us as we strive to provide a positive experience for every one of our customers.
We're committed to making improvements to prevent similar issues in the future. Thank you again for sharing your thoughts. I've also sent you an email to the email address that was provided with further details regarding a resolution.
Reply from Pens.com Canada
Hello Naz,
We're happy to hear that you like our pens and appreciate our fast service. Thank you for your feedback!
Looking forward to serving you again soon.
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