I love the products I’m getting, however I am frustrated with the shipping costs, when I person orders two items, one of which is on promotion- you should be able to add both items to the same order,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very fast in filling and delivering our second order (as our first order sold out immediately!) Would have given a 5 star but the down side is too many sales emails following the order of pens trying... See more
Company replied
The products are great and we order often, however, there are always issues with the logo we send in. It is very basic, yet they always try to change it. There are way too many back and forths- we jus... See more
Company replied
Very happy with the service prior order, during and before. Both times I order Xmas gifts for my company, they were happy with the items. However, in the second order they mistook the color of the... See more
Company replied
Company details
- Promotional Products Supplier
- Business to Business Service
- e-Commerce Service
- Office Supplies Store
- Office Supply Wholesaler
- Promotional Item Store
About Pens.com Canada
Written by the company
Pens.com is the worldwide leader of personalized promotional products. We provide high value promotional products for businesses and professionals in every industry at low factory direct pricing and low order quantities.
At Pens.com Canada, we provide branded trade show giveaways and corporate gifts such as personalized pens, key chains, note pads, magnets, calendars, mugs, shopping bags and more.
Pens.com has been in business for over 50 years and our European operation services over 26 countries.
At Pens.com Canada, we provide branded trade show giveaways and corporate gifts such as personalized pens, key chains, note pads, magnets, calendars, mugs, shopping bags and more.
Pens.com has been in business for over 50 years and our European operation services over 26 countries.
Contact info
United Kingdom
- pens.com/ca
4.3
Excellent
4K reviews
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Reasonable and elegant
The items /options were beautiful and reasonable. The option to customize gave a personal touch to the product.
19 April 2026
Reply from Pens.com Canada
Thank you for sharing your experience with us Sandeep. We’re glad to hear you enjoyed the variety available and that the customization options helped create something meaningful and personal. Your feedback is truly appreciated, and we’re grateful you chose us for your order.
Reply from Pens.com Canada
Thank you for contacting us at Pens.com. We are pleased to hear you love the great quality pens received which the service is great and the processing is great. We look forward to working with you again soon.
Reply from Pens.com Canada
Hello Claude,
We're happy to hear that the product arrived promptly and matched the description. We appreciate you taking the time to share your positive experience!
Looking forward to serving you again soon.
Really great experience!
Really great experience!
My order are wonderful and shipped fast.
16 April 2026
Reply from Pens.com Canada
Hello Customer,
We appreciate you sharing your experience! We are happy to hear that you enjoyed your order and its fast shipping. Thanks for your feedback!
Looking forward to serving you again soon.
Reply from Pens.com Canada
Hello Robert,
We're truly sorry for the inconvenience that this may have caused. Your feedback is very important to us as we strive to provide a positive experience for every one of our customers.
We're committed to making improvements to prevent similar issues in the future. Thank you again for sharing your thoughts. I've also sent you an email to the email address that was provided with further details regarding a resolution.
Reply from Pens.com Canada
Hello Naz,
We're happy to hear that you like our pens and appreciate our fast service. Thank you for your feedback!
Looking forward to serving you again soon.
Few pens with defective prints but great overall!
About 20 pens out of the full order had part of the prints defective.
16 April 2026
Reply from Pens.com Canada
Hello Ian,
We're truly sorry for the inconvenience that this may have caused. Your feedback is very important to us as we strive to provide a positive experience for every one of our customers.
We're committed to making improvements to prevent similar issues in the future. Thank you again for sharing your thoughts. I've also sent you an email to the email address that was provided with further details regarding a resolution.
Great staff & Nice products
Great staff. Professional and helpful.
The website easy to use. One note, we receive promo by mail that show our logo on product, however, when trying to order, the promo codes given don't work when entering them. Other than that, we love the products and service.
16 April 2026
Reply from Pens.com Canada
Hello Stephen,
We're truly sorry for the inconvenience that this may have caused. Your feedback is very important to us as we strive to provide a positive experience for every one of our customers.
We're committed to making improvements to prevent similar issues in the future. Thank you again for sharing your thoughts. I've also sent you an email to the email address that was provided with further details regarding a resolution.
Reply from Pens.com Canada
Thank you for taking the time to share your experience Julio. We’re glad to hear you were pleased with both the value and the quality of your order. Your support means a lot to us, and we truly appreciate you choosing pens.com.
We have always had great service from…
We have always had great service from Pens. The orders are always correct and delivered in a timely fashion. Way to go PENS!
16 April 2026
Reply from Pens.com Canada
Thank you for sharing your experience with us Brenda. We’re honored by your continued trust and glad to know our team has consistently delivered accuracy and reliability. Your support truly motivates us, and we appreciate you choosing pens.com.
These are beautiful and write even more…
These are beautiful and write even more beautifully!
12 April 2026
Reply from Pens.com Canada
Hello Bobby,
We're happy to hear that you find them beautiful and appreciate their writing quality. Thank you for sharing your positive experience with us!
Looking forward to serving you again soon.
Great experience, Great product, Great services!
We had a great experience with Pens.com. Our representative kindly offered us a discount on the shipping, which we initially found a bit expensive—this gesture was very much appreciated. We then placed an order for the Alpha Stylus Pen with Rose Gold Mirrored Imprint and received it within the expected timeframe. We are very satisfied with the product; it has a luxurious look and was perfect for highlighting our company’s 75th anniversary.
13 April 2026
Reply from Pens.com Canada
Hello Micheline,
We're happy to hear that you had a great experience! We appreciate your positive feedback regarding the shipping discount and the timely delivery. It's wonderful that the pens, with their rose gold imprint, were perfect for your company's 75th-anniversary celebration. Thank you!
Looking forward to serving you again soon.
Reply from Pens.com Canada
Hello Natasha,
We are happy you received your order quickly, and that you are satisfied with the great quality! Thank you for your positive feedback.
Looking forward to serving you again soon.
Great fast service!
12 April 2026
Reply from Pens.com Canada
Thank you for contacting us at Pens.com. We are pleased to hear you love the great quality product and service received and we look forward to working with you again soon.
Prompt service
12 April 2026
Reply from Pens.com Canada
Thank you for contacting us at Pens.com. We are pleased to hear you love prompt service received and we look forward to working with you again soon.
Very pleased with the promotional pens…
Very pleased with the promotional pens that I purchased!
13 April 2026
Reply from Pens.com Canada
Thank you for contacting us at Pens.com. We are pleased to hear you love the great quality pens received and we look forward to working with you again soon.
Pens look great and ordering was easy!
13 April 2026
Reply from Pens.com Canada
Thank you for contacting us at Pens.com. We are pleased to hear you love the great quality pens received and we are pleased to hear ordering was easy. We look forward to working with you again soon.
Mistake on my order and telling me its…
Mistake on my order and telling me its my mistake
11 April 2026
Reply from Pens.com Canada
Hello Bertrand,
We regret to hear about the order error and the way it was handled. We will investigate to prevent this in the future.
Looking forward to serving you again soon.
Excellent product
13 April 2026
Reply from Pens.com Canada
Thank you for taking the time to share your feedback Steve. We’re glad to know the product met your expectations and appreciate your support. It means a lot to us that you chose pens.com, and we look forward to serving you again.
Pens are perfect
Pens are perfect. Everyone i pass them onto love the look, the feel of them, the tip for scrolling on their phone and how smooth they write. Great customer service and fast drlivery.
13 April 2026
Reply from Pens.com Canada
Thank you for contacting us at Pens.com. We are pleased to hear you love the great quality products received which feels great, writes great and the delivery is quick. We look forward to working with you again soon.
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