Cannot thank you enough Phillip, you certainly made my journey through chemotherapy so much easier, lovely easy going environment, beautiful relaxed surroundings, just perfect . I absolutely love m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is my first time using this company but it definitely won’t be the last!! Everybody, without exception, was helpful, kind & efficient and provided the best customer service I’ve ever received fro... See more
I love this company. Have used them for years and are my go to for everything wig related. Fran is knowledgeable and approachable and all her conversations are empathetic. She intuitively understands... See more
Love my purchase,ordering another one.(terry turban)so nicely wrapped and a chocolate, yummy.felt like I was dealing with family.Highly recommend.
Company details
Written by the company
So who are Peluka Salon? We are a team of hairstylists and one wig wearer. The brainchild of Francesca (said wig wearer) who is determined to make alternative hair less 'hush hush'. Working with clients in a salon environment, to provide hair loss solutions they can feel confident in. Alopecia, cancer treatment, thinning hair; none of these should prevent the luxury of 'having your hair done'. Peluka Salon is dedicated to providing expert solutions for those dealing with hair loss. Founded by Francesca, a wig wearer, and Matthew, a hair stylist. Together they pride themselves in understanding your individual needs. Francesca and Matthew strive to create a salon experience where clients feel pampered, cared for and supported. Peluka Salon is based in Leigh-on-Sea, Essex, UK. Providing alternative hair solutions both online and in salon. Offering consultation, fitting, cutting, colour and maintenance services.
Contact info
1498 London Road, SS9 2UR, Essex, United Kingdom
- +441702842700
- info@pelukasalon.com
- pelukasalon.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My contact has always been via the…
My contact has always been via the phone and can honestly say such a lovely, professional, helpful team.
Peluka again did a fantastic job
Peluka again did a fantastic job refreshing the colour on 2 Follea wigs. Highly recommended
Fantastic customer service throughout …
Fantastic customer service throughout - from my first email enquiry, the online consultation and work of the incredibly talented stylist.
I would absolutely recommend Peluka and will definitely be using their services again. Xx
Good customer service
Good customer service - good communication on when the order would be ready. Friendly and efficient - it arrived in good time, exactly as shown in picture. Thanks!
I’ve had the pleasure of having several…
I’ve had the pleasure of having several customised pieces done from Francesca and her wonderful team. Each piece is done with such care I’ve been over the moon each time. My Gaia’s from the Peluka Couture Collection are my personal favourite! Recommend them to everyone, you’ll be in the best hands no matter what you require!
I am so fortunate to have found the…
I am so fortunate to have found the Peluka Salon. Francesca has been extremely helpful guiding me through a very unfamiliar wig world!
I lost my hair through chemotherapy & Francesca really understands what it feels like to lose your hair & is very knowledgeable about all aspects of wigs. I have brought a few HF synthetic wigs & have just picked up a real human hair wig that was custom made for me & it’s absolutely beautiful.
Francesca, Mathew & Zoe really have been so helpful & compassionate. I really recommend this salon very highly.
Highly Recommend..Amazing!!
I can’t recommend peluka salon highly enough. They have coloured a few of my pieces over the years and they have always been excellent and exactly how I wanted. Francesca is great and goes over and beyond to help. I needed a new topper for an up and coming special occasion and she had it custom coloured and posted to me within the week!! It arrived in beautiful packaging (best I’ve seen) with shampoo/conditioner/hair mask and brush. 1000% recommend!!
Really helpful and friendly staff
Such an amazing service
Such an amazing service. My wigs are an important part of my armoury and help me face the world with confidence. Tearing the lace on my favourite wig was devastating. I was so pleased that Peluka were able to repair my wig so that I can continue wearing it with pride. Thankyou x
Highly recommend
I have had a wonderful experience at Peluka. I went to see Francesca for some advice on toppers and wigs. She was very kind and informative and I ordered me a topper. Yesterday I went back and Matthew cut and shaped it into a bob to fit in with my hair and Francesca taught me how to put it on. I came away with a box of goodies to look after it and a smile on my face. They are both lovely caring people and I would absolutely recommend a visit there. Iv gone from feeling quite depressed with my hair loss to feeling much more confident. In fact I’m going out tonight to show it off and can’t wait. Thank you both very much
Really great communication about my…
Really great communication about my delivery. Very friendly and helpful.
Completely satisfied. Francesca responded promptly and…
Francesca responded promptly and helpfully to my queries via email. Chosen piece arrived beautifully packaged.
Great customer service lovely people
Excellent service
Easy to use web site makers ordering a pleasure. My details are saved so VAT removed as I order.
Order dispatched immediately tracked.
Order received Oct 3rd 24
The besttttt
What can I tell? Words aren't enough to express how great the service and everything is at Peluka Salon 🙏🏻 Thank you for everything!
Outstanding service
I can't recommend Peluka and Francesca highly enough. Great range of products, advice and attention to detail, but it's the understanding and sensitivity that are second to none at an emotional and stressful time.
Sue
Lovely experience, Francesca a delight to deal with
I am undergoing chemotherapy and was told from the outset that I would lose my hair. I hadn't really thought about a wig, but after speaking to the hair lady at the chemo unit in Southend Hospital she suggested having a chat with Peluka. I'm so glad I did. Francesca was just so engaging, helpful and put me (and my husband) at our ease immediately. She was full of practical advice and tips and had the patience of a saint. I got to try on a number of wigs, some of which came straight off, but others that got me thinking. There was absolutely no hard sell and I eventually settled on one that I don't think I would have picked without Francesca's encouragement and eye for what would suit me. If I do decide on another wig or topper at a later date, Peluka will definitely be my first port of call. Highly recommended.
Great company
Great company to deal with. They understand the problem and it shows. They have a new loyal customer.
Great supplier of alternative hair products.
Quality accessories at very reasonable prices. My order was beautifully wrapped and quickly posted so I received it in good time.
Always prompt delivery
Always prompt delivery, great communication. Delightful friendly staff. Great products . Thank you all very much x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








