This was the best experience. The product was high quality. Excellent communication. They went beyond what was expected by sending little extra gift of key chain. Products came in a timely manner. Th... See more
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Review summary
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What people talk about most
Reviews shaping this summary
My dog Kira has multiple Pelsbarn items. Two cooling blankets/mats, one commemorative American flag cooling blanket/mat, two cooling beds, and two washing machine blanket bags. My Kira girl loves all... See more
Company replied
Pelsbarn is a great company! We have ordered their cooling mats for our cats and they help so much to keep the cats cool with the extreme heat here lately. We also ordered their comfort blanket and co... See more
Company replied
Easy to order, fast response time and quick delivery. Pet cooling couch bed came shrink wrapped in a box, packaged well, opened right up and ready for my fur babies. Made of good sturdy material, soft... See more
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Company details
Written by the company
Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
More than just a dog bed...
Written by the company
- No robots here; we're real people!
- At Pelsbarn, we’re not just in business to sell products - we’re here for a greater good. Did you know? Everyone on Team Pelsbarn also volunteers at shelters, pouring their hearts into every order to help dogs everywhere. Sometimes it may take a bit longer than you expect, but that’s because we’re balancing our mission with care and dedication. We do our best! Really. Thank you for your patience in this fast-paced world; your understanding helps us continue making a difference for the dogs who need it most. ❤️
Read before writing a review
Important Note From Fay (owner Pelsbarn)
There is a delay which you need to know of! Recently, your overwhelming love for our products has led to more orders than we ever imagined, and while this makes us very grateful, it has also caused unexpected delays in shipping......
We’re a small team working tirelessly to ensure every furry friend gets what they deserve, and we truly appreciate your patience as we catch up.
Please know that we’re doing everything we can to get your order to you as quickly as possible, and we’re confident your pup will love it when it arrives. ❤️
A review has a huge impact on our business, and we kindly ask for some additional time. I assure you, the wait will be worth it!
Thank you for standing by us as we grow to make an even bigger difference in the lives of ALL dogs. With and without a home!
With gratitude,
Fay, Bianca and the other dogmoms from Pelsbarn
Contact info
United States
- pelsbarn.co
3.9
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Fast shipping, happy dog.
Orders are always shipped quickly. I have been extremely pleased with all the products my dog has used.
17 August 2026
Reply from Pelsbarn
Thank you so much for your wonderful review! 🩵
We're delighted to hear that you've had such a positive experience with Pelsbarn. Knowing that your orders always arrive quickly and that you've been so pleased with every product your dog has used truly means the world to us. 🐶✨
We put a lot of care into creating high-quality products that pets genuinely love while making sure every order is packed and shipped as quickly as possible. It's incredibly rewarding to know that we've been able to meet your expectations time and time again.
Thank you for your continued trust and support. Customers like you inspire us every day to keep delivering the very best products and service for pets and their families.
We're so grateful to have you as part of the Pelsbarn family. Please give your lucky pup a big cuddle from all of us, we hope you both enjoy many more happy, comfortable moments together! 🐾💜
The couch bed and cooling mats
The couch bed, which sits on his bed, not the couch, and the cooling mats are comfortable and safe for my dog. He seeks them out for sleep and in his place and it keeps him calm in the car. The cooling mats wash and dry easily too.
17 August 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your wonderful review! 🩵
We're delighted to hear that your dog is enjoying both the couch bed and the cooling mats! We love that the couch bed has found its special place on his own bed—it sounds like he's created the perfect cozy retreat just for himself. 🐶✨
It's especially rewarding to hear that he actively seeks out his Pelsbarn products when it's time to rest and that they help him stay calm and comfortable during car rides. Creating products that provide both comfort and a sense of security is exactly what we strive for, so your feedback truly means a lot to us.
We're also happy to hear that you've found the cooling mats easy to wash and dry. We know how important it is for pet products to be practical as well as comfortable, and we're glad they're making life a little easier for you too. 💚
Thank you for taking the time to share your experience and for trusting Pelsbarn. Your support means the world to our entire team, and we're so grateful to have you and your furry companion as part of the Pelsbarn family.
Please give your wonderful pup a big cuddle from all of us. We wish you both many more cozy naps, peaceful car rides, and happy moments together! 🐾💜
Great products! Wonderful company
This is a wonderful company! I love and my dog loves their products! The customer service is outstanding… I can do nothing but sing their praises!!! I recommend them without hesitation!!! Linda Roddy
12 August 2026
Unprompted review
Reply from Pelsbarn
Hi Linda,
Thank you so much for your incredibly kind review, Linda! 🩵
Your words truly mean the world to us. Knowing that both you and your dog love our products is the greatest compliment we could ever receive. After all, our mission has always been to create products that bring comfort and happiness to our four-legged family members while giving their humans complete peace of mind. 🐶✨
We're especially touched by your kind comments about our customer service. We believe that every customer deserves to feel heard, valued, and supported, and hearing that you had such a positive experience reassures us that we're achieving exactly what we strive for every day.
Your recommendation means more than you know. Choosing products for our beloved pets is a big decision, and the fact that you recommend Pelsbarn without hesitation is something we're incredibly grateful for. It's customers like you who allow us to continue doing what we love, creating premium products while also helping shelter dogs in need through our mission. 💚🐾
Thank you once again for taking the time to share your experience and for being such a valued member of the Pelsbarn family. Your support, trust, and kind words inspire our entire team every single day.
Please give your wonderful pup a big cuddle from all of us at Pelsbarn. We hope you both continue to enjoy many happy, comfortable, and cozy moments together for years to come! 💜🐾
My order came at the peak of a summer…
My order came at the peak of a summer rush brought on by heatwaves nationwide. There was a delay and confusion with so many orders, but the Pelsbarn team kept up with my emails and my order, which came sooner than expected! They even followed up a month later to make sure all was good and I was satisfied.
Oh, and my dogs love it too. The cooling silky mats have become an essential part of the Tired Hot Puppy routine at day’s end. They are small, which means they can be overwhelmed by social media surges, but they are dedicated and fair and see you thru. Thanks.
9 August 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your thoughtful and heartfelt review! 🩵
We truly appreciate your patience and understanding during one of the busiest periods of the summer. The heatwaves brought an incredible number of orders, and while this created some unexpected delays, we always strive to keep our customers informed every step of the way. It means so much to hear that our communication helped and that your order arrived sooner than expected.
We're also so happy that you noticed our follow-up after your purchase. We genuinely care about every customer and every pet, and we always want to make sure that both are happy with their Pelsbarn experience. 🐶✨
The best part of your review, of course, is hearing that your dogs love their cooling silky mats! We absolutely smiled when we read that they've become an essential part of the "Tired Hot Puppy" routine at the end of the day. That's exactly what we hoped our cooling collection would provide, a comfortable place for dogs to relax, cool down, and recharge after a fun day.
Thank you as well for recognizing the passion and dedication of our small team. While we may be a smaller company, we pour our hearts into everything we do, from designing premium products to providing personal customer care. Your kind words truly encourage us to keep doing what we love.
Thank you again for your trust, your patience, and for taking the time to share your experience. We're so grateful to have you and your dogs as part of the Pelsbarn family.
Please give your wonderful pups a big cuddle from all of us—we wish them many more cool, relaxing evenings on their favorite mats! 🐾💜
Pelsbarn I am going to buy from them…
Pelsbarn I am going to buy from them for years to come. They are a beautiful community and company!!!!!! Also their customer service is amazing if you have any questions 🥰
1 May 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your heartfelt review! 🩵
Your kind words truly mean the world to us. Knowing that you plan to continue choosing Pelsbarn for years to come is one of the greatest compliments we could ever receive. Building long-lasting relationships with our customers and their beloved pets is exactly what we strive for every day. 🐶✨
We're especially touched that you describe Pelsbarn as a beautiful community. That's exactly what we hope to create, a place where pet lovers come together, share their stories, and know they're always supported by a team that genuinely cares about them and their furry family members.
It also makes us incredibly happy to hear that you've had such a positive experience with our customer service. We believe that every customer deserves personal, friendly, and caring support, so it's wonderful to know that this has made a difference for you. 💚
Thank you for your trust, your support, and for taking the time to share your experience. Customers like you inspire us to keep improving and to continue creating products that help pets live happier, more comfortable lives.
We're so grateful to have you as part of the Pelsbarn family. Please give your furry companion a big cuddle from all of us, and we can't wait to be part of many more wonderful years together! 🐾💜
Reply from Pelsbarn
Thank you so much for your wonderful review! 🩵
We're delighted to hear that you had an excellent experience with our customer service. Providing friendly, personal, and reliable support is just as important to us as creating high-quality products, so your kind words truly mean a lot to our entire team.
Thank you for taking the time to share your experience and for choosing Pelsbarn. We hope to welcome you back again in the future, and if you ever need anything, we're always happy to help.
Thank you for being part of the Pelsbarn family! 🐾💚
Updated to a 4
This is an update to a 4 star rating. The day after my original review, customer service did finally respond to my two emails send on July 23 and on 8/3. The respond was thoughtful and seemed sincere. The automated message says to expect a response in 2-3 days, but perhaps it should say 2-3 weeks as maybe they are that busy. I responded, and I got a response back in a day. Again, a thoughtful and caring response, and they obviously want to make things right. The product was never so much in question, just the response time.
13 August 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for updating your review and for sharing this feedback. We're truly grateful that our team was able to respond and provide you with a thoughtful and caring experience.
We sincerely apologize for the delayed response times and understand that this was the main concern with your experience. Your feedback is greatly appreciated, and we're glad to hear that you felt we genuinely wanted to make things right.
Thank you again for giving us the opportunity to assist you.
Team Pelsbarn
A wonderful and well made sleeping mat
A wonderful and well made sleeping mat. My dog Bella loves it.
18 June 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your lovely review! 🩵
We're so happy to hear that both you and Bella are enjoying the sleeping mat! Knowing that Bella loves her new favorite spot to relax is the greatest compliment we could receive. 🐶✨
We put a lot of care into designing our products using high-quality materials that are not only comfortable but also durable enough for everyday use. It's wonderful to hear that you noticed the quality and craftsmanship.
Thank you for taking the time to share your experience and for choosing Pelsbarn. Your support means so much to our entire team, and we hope Bella enjoys many more peaceful naps and cozy moments on her sleeping mat for years to come.
Please give sweet Bella a big cuddle from all of us at Pelsbarn! 🐾💚
We loved the cooling sofa beds.
We loved the cooling mats, and then purchased the beds. Now our dog, Jamie, has a choice in which room he will be relaxing. Although we have not washed them yet, it is nice to see that they will not be cumbersome when the time comes.
3 August 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your wonderful review! 🩵
We're absolutely delighted to hear that your experience with Pelsbarn started with our cooling mats and inspired you to add our beds as well! It sounds like Jamie is living the dream with a cozy place to relax in every room. 🐶✨
There's nothing more rewarding for us than knowing a dog has the freedom to choose their favorite spot to unwind, whether they're looking for a cool place to stretch out or a cozy bed for a peaceful nap. Hearing that Jamie enjoys having those options truly makes us smile.
We're also happy to hear that you appreciate the practicality of our products. We know that easy maintenance is just as important as comfort, which is why we designed our cooling products to be machine washable and simple to care for. When the time comes, we hope you'll find cleaning them just as easy as expected!
Thank you for taking the time to share your experience and for trusting Pelsbarn with Jamie's comfort. Your support means so much to our entire team, and we're grateful to have you as part of the Pelsbarn family.
Please give sweet Jamie a big cuddle from all of us. We hope he enjoys many more relaxing naps and cool, comfortable moments in every corner of your home! 🐾💜
How long should an exchange/return take??
The cooling mats may be okay. I can’t prove it helps cool my dog. He has many places he lies down and it’s occasionally on a mat.
The car bed I chose was way too big. I was just going to exchange it for a a smaller size - it wouldn’t fit on a middle single seat at all and is floppy. I followed their directions - which means emailing them saying what’s up, showing item photos, sending them the tracking number. It’s taken months, I sent the package and emailed them the tracking number on June 6 it’s now August 15 and just and nothing but emails apologizing and saying it’s processing through the warehouse. I was going to call to speak to a person but there is no phone number on the website and the contact form is email only.
14 August 2026
Unprompted review
Reply from Pelsbarn
We're truly sorry to hear about your experience and sincerely apologize for the lengthy delay with your exchange.
We understand that you followed the requested return process, including sending photos and providing the tracking number, yet have been waiting since June for the exchange to be completed.
We're sorry that you have continued to receive processing updates without a clear resolution.
We also understand your concerns about the size and fit of the car bed, as well as the difficulty in reaching someone directly for assistance. This is not the experience we want for our customers.
Thank you for taking the time to share your feedback, and we sincerely apologize again for the frustration and inconvenience this has caused.
Team Pelsbarn
Very happy Mini Pig!
I placed the order, it was an easy process. The items were delivered fast and packed well.
1 August 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your wonderful review! 🩵
We're delighted to hear that you had such a smooth experience from start to finish. We work hard to make ordering through our website as simple and straightforward as possible, so it's great to know that everything went smoothly for you.
It's also wonderful to hear that your order arrived quickly and was carefully packaged. We know how exciting it is to receive something special for your furry family member, and we always do our best to ensure every package arrives safely and in perfect condition. 📦🐶
Thank you for taking the time to share your experience and for choosing Pelsbarn. Your support means so much to our entire team, and we hope both you and your four-legged friend enjoy your new Pelsbarn products for many years to come.
We're so happy to have you as part of the Pelsbarn family. Please give your pup a big cuddle from all of us! 🐾💚
Great quality and customer service!
Pelsbarn’s customer service is wonderful and highly responsive. Their products are of the utmost quality and they ship quickly. Lastly, they help shelter animals which is the top reason I intend to continue supporting their business. Also, my dog absolutely loves their stuff!
15 July 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your incredible review! 🩵
Reading your kind words truly means the world to us. We're so happy to hear that you've had such a positive experience with our customer service, our products, and our delivery. We work hard every day to provide not only premium-quality products but also the kind of personal support that every pet parent deserves, so it's wonderful to know that this has been your experience. 🐶✨
What touched us the most is hearing that our mission to help shelter animals is the main reason you continue to support Pelsbarn. Giving back has always been at the heart of everything we do, and thanks to amazing customers like you, we're able to provide comfort to dogs who are still waiting for their forever homes. Knowing that this mission resonates with you makes all our efforts even more meaningful. 💚🐾
And of course, hearing that your dog absolutely loves our products is the greatest compliment we could ever receive! At the end of the day, our biggest goal is creating products that make our furry friends happier, more comfortable, and able to enjoy life to the fullest.
Thank you again for your trust, your loyalty, and for taking the time to share your experience. Customers like you inspire our entire team every single day, and we're so grateful to have you as part of the Pelsbarn family.
Please give your wonderful pup a big cuddle from all of us, we look forward to being part of many more happy years together! 🐾💜
Pelsbarn has earned my trust through…
Pelsbarn has earned my trust through years of providing excellent pet products. I love how their luxury dog beds, cooling mats, and car beds combine functionality with a polished look. Everything I've purchased has been well crafted and reliable.
15 August 2026
Reply from Pelsbarn
Thank you so much for your incredible review! 🩵
Reading that Pelsbarn has earned your trust over the years is one of the greatest compliments we could ever receive. Building long-term relationships with our customers is something we truly value, and knowing you've continued to choose our products means the world to us. 🐶✨
We're so pleased to hear that you've enjoyed a variety of our products, from our luxury dog beds and cooling mats to our car beds. Each product is carefully designed to combine premium comfort, everyday functionality, and a timeless look that fits beautifully into any home or car. It's wonderful to know that you've experienced exactly that.
Hearing that you find our products well-crafted and reliable is especially rewarding. We put so much care into every detail, using high-quality materials to create products that pets love and owners can depend on for years to come.
Thank you for your continued trust, your loyalty, and for taking the time to share your experience. Customers like you inspire our entire team to keep innovating and providing the very best for pets and the people who love them.
We're truly grateful to have you as part of the Pelsbarn family. Please give your furry companion a big cuddle from all of us—we hope you both continue to enjoy many more comfortable, happy, and memorable moments together! 🐾💜
My pets love their products
I have had a wonderful experience with Pelsbarn. The products I’ve purchased have been high quality, thoughtfully designed, and—most importantly—my dog genuinely enjoys using them. I also really appreciate that this is a company with a mission beyond simply selling pet products. Their commitment to helping shelter dogs is one of the things that makes me especially happy to support them.
14 August 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your heartfelt review! 🩵
Your kind words truly mean the world to us. We're delighted to hear that you've had such a wonderful experience with Pelsbarn and that both you and your dog are enjoying our products. Knowing that your dog genuinely loves using them is the greatest compliment we could ever receive. 🐶✨
We're also incredibly grateful that you noticed the care and thought that go into the design of every product. Our goal has always been to create items that are not only beautiful and practical but also provide exceptional comfort for our four-legged family members.
What touched us most is hearing that our mission to help shelter dogs is one of the reasons you choose to support Pelsbarn. Giving back has been at the heart of our company from the very beginning, and thanks to wonderful customers like you, we're able to continue providing comfort and support to dogs who are still waiting for their forever homes. 💚🐾
Thank you for believing in our mission, for trusting our products, and for taking the time to share your experience. Your support inspires our entire team every day and reminds us why we love what we do.
We're so grateful to have you as part of the Pelsbarn family. Please give your wonderful pup a big cuddle from all of us, we hope you both enjoy many more happy, comfortable, and memorable moments together! 🐾💜
Pelsbarn DO BETTER!
The item itself for the price I felt was not that great of a quality. I tried to reach out to pelsbarn to ask how to return .....It took them weeks on end with so much run around. I returned a bundle but I forgot the pillow...I wrote them to let them know that I was sending it back that same day ( put all my info in with the pillow)......it took three weeks from this e-mail for them to finally get back with me saying that their return dept still didn't verify that they received it for me to get my refund. They do not have a direct # to speak to someone which could have prevented this whole 6 week delay!!! They have a 2 week return window which is ridiculous!!! I was gone for a week ....got home got my packages in order which only left me one day to make my decision to be in their return window. I started my return process in June and did not receive my refund till Aug 14th!!!! I will never recommend a company that does not have good customer service/ communication. There are better cooling blankets for dogs out their at a much better price!!! I found them and own them!!! I do not know about their other products, I can only tell you my experience with the cooling bundle. I purchase to many things on line....if you can't have a human speak to me about my issue then I will take my business elsewhere. Pelsbarn....DO BETTER!!!!!!!!
14 August 2026
Unprompted review
Reply from Pelsbarn
Dear Stacey,
We're truly sorry to hear about your experience and sincerely apologize for the lengthy delays, lack of communication, and frustration you encountered throughout the return and refund process.
We understand your concerns regarding the product quality, the difficulty of reaching support, the delay in verifying your return, and the amount of time it took to receive your refund.
We also understand how frustrating it must have been to deal with this for several weeks.
We're sorry that your experience with our Cooling Bundle and customer service did not meet your expectations. We appreciate you taking the time to share such detailed feedback.
Again, we sincerely apologize for the inconvenience and frustration this experience has caused.
Team Pelsbarn
Disappointed by misleading marketing…
Disappointed by misleading marketing and standard material physics
In my opinion, the marketing for this cooling mat borders on false advertising. Like any standard material, once a dog lies on it, their body heat simply transfers into the mat, causing it to warm up. It does not provide continuous, active cooling as the advertising implies.
Furthermore, I find their marketing tactics highly manipulative. The company claims that your pet could die indoors with the A/C running if you aren't home, which feels like a blatant scare tactic to pressure people into buying. Having lived in Arizona for 42 years where summer temperatures frequently exceed 115°F, none of my indoor pets have ever been in danger like that. Reliable air conditioning keeping an indoor space regulated is standard pet safety—not an expensive mat. I do not recommend buying into these extreme marketing claims.
6 August 2026
Unprompted review
Reply from Pelsbarn
We're truly sorry to hear that the Cooling Mat did not meet your expectations, and we sincerely apologize for the frustration caused by both the product and the marketing.
We understand your concerns about how the mat performs and your feedback regarding the advertising and messaging.
We take this feedback seriously and appreciate you sharing your honest experience and perspective.
We're sorry that the product did not provide the experience you expected, and we regret the disappointment this has caused.
Thank you for taking the time to share your feedback.
Team Pelsbarn
Terri
Pelsbarn is a great company! We have ordered their cooling mats for our cats and they help so much to keep the cats cool with the extreme heat here lately. We also ordered their comfort blanket and cooling mats for our grand dog. These helped her to be comfortable with a recent trip that our family recently made to see us. We especially appreciate that they donate their products to animal shelters. Such a special and caring company! Will continue to order from them!
14 August 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your wonderful and heartfelt review! 🩵
Reading your story truly made us smile. We're so happy to hear that our cooling mats have been helping your cats stay comfortable during the recent extreme heat. Our feline friends deserve to stay cool just as much as our canine companions, so it's wonderful to know they're enjoying them! 🐱☀️
It's also fantastic to hear that your grand dog loved her comfort blanket and cooling mat during her visit. Traveling can be exciting but also tiring for our pets, so knowing that our products helped her feel relaxed and comfortable means so much to us. 🐶✨
What touched us most is your kind words about our mission to support shelter animals. Giving back has always been at the heart of Pelsbarn, and thanks to caring customers like you, we're able to provide comfort to dogs waiting for their forever homes. Knowing that this is something you value makes our mission even more meaningful. 💚🐾
Thank you for your continued trust, your support, and for taking the time to share your experience. It means the world to our entire team to know that Pelsbarn has become part of the lives of not only your own pets, but your extended furry family as well.
We're so grateful to have you as part of the Pelsbarn family and look forward to serving you for many years to come. Please give your cats and your grand dog a big cuddle from all of us, we wish them many more cool, cozy, and happy moments ahead! 🐾💜
Great Company Great Products
They are very nice and knowledgeable. If there's a problem they take care of it right away. Great products. My dog loves the cooling beds, cooling blankets and the car bed.
14 July 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your wonderful review! 🩵
Your kind words truly mean a lot to us. We're delighted to hear that you've had such a positive experience with both our products and our customer service. We believe that being there for our customers is just as important as creating high-quality products, so knowing that you felt supported whenever you needed us is incredibly rewarding.
It also makes us so happy to hear that your dog loves the cooling beds, cooling blankets, and the car bed! 🐶✨ There's nothing better than knowing our products are helping pets stay comfortable at home, on warm days, and even during car rides.
Thank you for placing your trust in Pelsbarn and for taking the time to share your experience. Your support means the world to our entire team and motivates us to continue creating products that pets love and pet parents can rely on.
We're so grateful to have you as part of the Pelsbarn family. Please give your lucky pup a big cuddle from all of us, and we hope you both enjoy many more happy, comfortable adventures together! 🐾💜
The cooling mats are awesome!
The cooling mats are awesome! We have a large dog with a double coat and she was miserable at night at times, restless and panting. Since she's been sleeping with the cooling pad on her bed, the panting has subsided and she sleeps thru the night for the most part without moving around trying to find a cooler spot to sleep.
27 July 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for your wonderful review! 🩵
Reading your experience truly means the world to us. We're so happy to hear that your beautiful double-coated dog is finally able to enjoy more restful nights thanks to her Pelsbarn cooling mat. 🐶✨
We know how challenging warm nights can be for dogs with thick coats. Seeing them pant, constantly change positions, and struggle to find a cool place to sleep can be heartbreaking. That's exactly why we created our cooling collection, to help dogs stay comfortable and relaxed without the need for gels or electricity.
Hearing that the panting has subsided and that she's now able to sleep peacefully through most of the night is the greatest compliment we could receive. Knowing we've made such a positive difference in your dog's comfort and well-being is what inspires us every single day.
Thank you for taking the time to share your story and for trusting Pelsbarn. Reviews like yours not only make our team incredibly proud but also help other pet parents discover solutions that can improve their dogs' quality of life.
Please give your wonderful girl a big cuddle from all of us at Pelsbarn. We wish her many more cool, peaceful nights and plenty of sweet dreams on her favorite cooling mat! 🐾💜
They can give the customer what they…
They can give the customer what they ordered, and not ignore the customer when they send them an email 5 times, and not answer them at all, regarding it. Not very professional at all if I do say myself self. I have never had a bad experience until now. This has been ridiculous all they have to do is answer me and work something out with me. But they won't even contact me about it.
6 August 2026
Unprompted review
Reply from Pelsbarn
We're truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this has caused.
We understand your concerns about receiving the items you ordered and the lack of response despite your multiple attempts to contact us. We agree that you deserve clear communication and a proper resolution, and we're sorry that this has not been your experience.
We appreciate you sharing your feedback and sincerely apologize again for the inconvenience.
Team Pelsbarn
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