Not worth it. Terrible service. They are unders-taffed so there is no way to talk to a human being when help is needed. They try to do everything using AI, and it doesn’t work. Their salesperson... See more
Company replied
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See what reviewers are saying
I have to think that Peek Pro has been taken over by AI. It’s impossible to speak to or contact a human being. My ticketing worked last week but this week it stopped working and their AI support... See more
Company replied
Beyond their software; it is the people who make the difference. The software makes running my business so much easier that it far exceeds my expectations when I first started with the company five y... See more
Company replied
We use PeekPro for our Non-Profit Cat Lounge . The booking system is easy for staff and customers to use. So many customers will just not book an experience if it takes too long or seems confusing, pe... See more
Company replied
Company details
Written by the company
Peek Pro is a revolutionary operating software designed for tour and rental operators looking to manage guest reservations and increase revenue. This platform offers a world class reservation experience, dynamic pricing and a comprehensive Point of Sale system. Automate hundreds of routine tasks with a robust mobile app, which supports real-time data management, check-ins, digital waivers, and detailed reporting. Boost customer satisfaction with smooth interactions throughout their journey, streamlined by features like automated text reminders, self-rescheduling options, and contactless QR code entry. Trusted by thousands of operators, Peek Pro has shown to increase business revenues by an average of 30%. Backed by an award-winning customer support team ready to assist with any needs—from solo tour guides to large-scale exhibits. Peek Pro is ready to help your business grow. Ready to see it in action? Schedule a demo with us today!
Contact info
United States
- peekpro.com
You should know
3.5
Average
31 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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ZERO STAR REVIEW
ZERO STAR REVIEW
I have been using Peek Pro for about four years, and unfortunately the company has gone from being a solid booking platform to an absolute nightmare to deal with.
The biggest issue is that they have eliminated phone support and moved entirely to email and chat. When you are running a business that relies on real-time bookings, this is completely unacceptable. Technical issues come up that need immediate resolution so customers aren’t impacted, yet there is no way to speak to a human being on the phone. Instead, you are routed through an AI chat system that simply tells you to send an email which then takes far too long to get a response longs wait time for a reply 4 days.
When something breaks in your booking system, every minute matters. Waiting hours or even days for support responses is damaging to customer experience and revenue. My company has experienced major operational issues because we cannot get timely help when problems arise. It has also cost my company money for fees that peek refused to refund to me after I was unable to set my account up correctly. That’s what I expect peek to do.
In the beginning, Peek Pro was a great company with responsive support and a platform that worked well. Now, the lack of real-time customer service makes the system incredibly frustrating to rely on. A business-critical platform should provide real customer support not hide behind automated responses and slow email chains.
This is no way to run a company, especially one that claims to support businesses that depend on seamless scheduling and customer service. Unless Peek Pro restores accessible, real-time support with actual humans available by phone, it’s difficult to recommend this platform to any business that values reliability.
10 April 2026
Unprompted review
Reply from Peek Pro
Thank you for taking the time to share this feedback. We hear you, and we want to be straightforward: this is not the experience we want any partner to have, especially one who has been with us for four years.
We understand how critical real-time support is when your booking system is at stake, and we take seriously the frustration you've described around response times, the AI chat experience, and the fees you felt were handled unfairly. That's a lot to deal with, and we appreciate that you were candid about it.
A member of our management team will be reaching out to you directly by email to discuss your feedback in more detail and work through next steps together. We want to make sure your concerns get the attention they deserve.
Thank you again for being a Peek Pro partner. We hope to have the opportunity to make this right.
STAY AWAY!!!
Not worth it. Terrible service. They are unders-taffed so there is no way to talk to a human being when help is needed. They try to do everything using AI, and it doesn’t work.
Their salesperson was very aggressive to have me move from FareHarbor, offering lower fees. I made the change but it was a big mistake. The “onboarding” process was never competed. My account was never configured. Kept having problems and there was no one to help me. No one to call. Took weeks to have someone answer my emails, and the cases often got closed without solving the problems. Had to go back to FareHarbor.
They have plenty of staff to make aggressive sales, but no one to help you run your business. Don’t fall on the trap (as I did).
31 March 2026
Unprompted review
Reply from Peek Pro
I hear how frustrating this experience has been, and I appreciate you taking the time to share it so clearly.
I can see that you’re already in contact with a member of our management team, who is working with you directly to review what happened and address your concerns in detail. Your feedback is being taken seriously, especially around onboarding, support responsiveness, and your experience with our AI system.
We’re committed to making sure this is fully reviewed with you and that your experience is properly addressed.
The willingness to be patient with my…
The willingness to be patient with my ever-changing opening dates made the process easier. I was able to trust the team even more.
20 February 2026
Unprompted review
Reply from Peek Pro
Thank you for sharing this. Launch timelines can shift, and we are glad our team could stay flexible and support you through the changes. Building trust during that process means a lot to us. We are excited to be part of your launch and look forward to supporting you as things get up and running.
Great platform
They’ve been super easy to use and communicate with when you have a problem. They’re getting better and better.
4 March 2026
Unprompted review
Reply from Peek Pro
Thank you for the kind words. We are glad to hear the platform has been easy to use and that our team has been helpful when you needed support. We are always working to improve, so it means a lot to hear that you have noticed the progress. If there is ever anything you need, our team is here to help.
We’ve had an a smoother booking experience for our clients.excellent experience using…
We’ve had an excellent experience using Peek Pro for our tour and transportation business. The platform is intuitive, reliable, and designed with real operators in mind. From managing bookings and availability to handling payments and customer data, Peek Pro has streamlined our entire operation and saved us countless hours.
What truly stands out is the customer support—responsive, knowledgeable, and genuinely invested in helping businesses succeed. Anytime we’ve had questions or needed assistance, their team has delivered clear solutions quickly and professionally.
Peek Pro has helped us scale more efficiently, reduce errors, and provide a smoother booking experience for our clients. It’s a powerful tool that brings structure, automation, and confidence to daily operations.
Highly recommended for any tour, activity, or experience-based business looking to grow with a dependable, modern system.
16 January 2026
Unprompted review
Reply from Peek Pro
Thank you for the thoughtful review and for sharing your experience with Peek Pro. We’re glad to hear the platform has helped streamline your bookings, payments, and day-to-day operations, and that it’s supported your team as you scale.
It’s especially meaningful to hear your feedback about our support team. Providing clear, timely guidance and being true partners in our customers’ success is something we take seriously.
We appreciate your recommendation and are grateful to support your tour and transportation business as it continues to grow.
I have to think that Peek Pro has been…
I have to think that Peek Pro has been taken over by AI. It’s impossible to speak to or contact a human being. My ticketing worked last week but this week it stopped working and their AI support desk cannot help me. They send me articles that don’t help at all.
I am beyond disappointed, frustrated, and angry because I am losing money- I’m definitely leaving Peek for a company that actually helps me with my problems!
Thoroughly disgusted
In RI,
Stuart MacNaught
EscobarCornMaze.com
14 September 2025
Unprompted review
Reply from Peek Pro
Stuart, thank you for sharing your feedback. We understand how important reliable ticketing is for your business and regret to hear about the frustration this has caused.
We want to clarify that while we do have AI support available to provide quick help outside of business hours, our live agents remain available through both chat and email during standard hours. We also see that our management team has been in touch with you directly to learn more about your concerns and clarify any open questions.
We truly appreciate your feedback, as it helps us improve both our support options and the overall experience for partners like you.
Peek pro is not a real company
Peek pro was a real company! It is now a terribly run AI company that only cares about money. They are impossible to reach and i have been a partner for ten years. We will be switching to fare harbor.
29 June 2025
Unprompted review
Reply from Peek Pro
Hi Robert,
Thank you for your honest feedback and for your ten years as a Peek Pro partner. I’m sorry it’s felt like getting real support has become harder. That’s not the experience we aim to deliver.
While we’ve introduced AI tools to speed up common requests, our live support team is still here during business hours via chat and email. If that wasn’t your experience, we want to understand what went wrong and make it right.
Someone from our team will follow up directly to help with any open issues. Your feedback is being taken seriously.
Peek pro customer service is non… Peek pro customer service is non existent.
I would have to agree with John Bartlett;
"Peek pro customer service is non-existent. Broken processes, AI trash, and forget about actually talking to a rep (if you ever get a response)"
19 June 2025
Unprompted review
Reply from Peek Pro
Hello John,
Thanks for adding your voice to the conversation—we’re taking this seriously. I understand the frustration, especially when it feels like getting help from a real person is harder than it should be. That’s not the experience we want for any Peek Pro partner.
We do have live reps available via chat and email during business hours, and if that wasn’t your experience, we want to understand what went wrong. Our team will follow up directly by email to help sort out any open issues and make sure you’re getting the support you need.
Peek pro customer service is non…
Peek pro customer service is non existent. Broken processes, AI trash, and forget about actually talking to a rep (if you ever get a response)
1 June 2025
Unprompted review
Reply from Peek Pro
Hi John,
Thanks for taking the time to share your feedback. I’m really sorry for the frustration you’ve experienced, especially around getting support when you needed it. That’s not the experience we want for anyone using Peek Pro.
We do have live reps available via chat and email during business hours, and I want to make sure you’re getting the support you need. We’ll be following up with you directly by email so we can look into any open issues together and get things resolved.
We use PeekPro for our Non-Profit Cat…
We use PeekPro for our Non-Profit Cat Lounge . The booking system is easy for staff and customers to use. So many customers will just not book an experience if it takes too long or seems confusing, peekpro keeps it simple so that we are able to maintain a happy and consistent client base.
30 May 2025
Unprompted review
Reply from Peek Pro
Thank you so much for the kind words!
We're thrilled to hear that Peek Pro has made it easy for both your team and your customers to book visits to the Cat Lounge. Making the booking process simple and seamless is exactly what we aim for, especially when it helps support the mission of a nonprofit like yours.
We’re glad to be part of keeping your clients happy and coming back!
Specifically
Specifically, Greg Broderick was top notch and made the transition a pleasant and smooth one.
17 May 2025
Unprompted review
Reply from Peek Pro
Thank you so much for the great feedback! We’re thrilled to hear Greg made your transition smooth and pleasant—he’s truly an asset to our team.
We'll be sure to pass along your kind words!
Reply from Peek Pro
Thank you for the kind words! We're so glad to hear you found it easy to use. If there's ever anything we can do to make your experience even better, just let us know!
We've had a good experience with Peek…
We've had a good experience with Peek Pro. The app experience could be better and more useful, as some tools aren't available. However, we highly recommend it.
1 May 2025
Unprompted review
Reply from Peek Pro
Thank you for the kind words and for recommending Peek Pro! We're glad to hear you've had a good overall experience.
I’ve just sent you a follow-up email to make sure we have your mobile app feature requests documented, and I’ve added your business to the relevant requests so our product team is aware of your interest.
We appreciate your feedback—it helps us continue improving the tools you rely on.
Peek is an excellent tool for a solo…
Peek is an excellent tool for a solo operator. They have plenty of team scheduling options, but for my needs it collects payments, sends out confirmations, reminders, and integrates with any website using their widgets. Calendar management (easy to block dates in the system). I recommend Peek to other operators all the time. The best part was working with the dedicated onboarding specialist as I configured Peek for my needs. The team was invaluable.
5 June 2024
Unprompted review
Reply from Peek Pro
Thank you for taking the time to share your experience! We're so glad to hear that Peek has been a great fit for your business as a solo operator. It’s wonderful to know that our tools and integrations have helped simplify your operations, and that our team, especially your onboarding specialist, made a positive impact.
We appreciate your recommendation and are grateful to support your continued success!
Transformative App
Peek Pro has allowed us to transition from primarily phone bookings (25 years of them) to 85% online booking and it has been a smooth transition. The result is much more freed up man power.
27 March 2025
Unprompted review
Reply from Peek Pro
Thank you for sharing your experience! We're thrilled to hear that Peek Pro has helped streamline your booking process and transition to online reservations so smoothly. Freeing up your team’s time is exactly what we aim for, and we’re glad to see it making a real impact.
If there's ever anything we can do to further support your business, please don’t hesitate to reach out!
DO NOT USE... AVOID COMPLETELY!
We have been using Peek for about 5 years. They have gone so far down hill they fell off a cliff. This company should give up and shut down. DO NOT USE THEM. Customer service just doesn't exist at all. They don't answer emails, or phone calls. Updates on site are all up to you to follow link instructions on how to make changes to the back end design. We switched to another company FH and the service is hands down unbelievable. Avoid Peek Pro!!!
28 March 2025
Unprompted review
Reply from Peek Pro
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Peek has not met your expectations. Our support team is committed to assisting our partners, and I can confirm that our team has been in touch with you directly.
We understand that every business has unique needs, and if you’ve decided to move on, we’re happy to assist with any offboarding steps to make the transition as smooth as possible. If there’s anything further we can do to support you, please don’t hesitate to reach out.
Fast, Expert Resolutions
I have been using Peek for 3+ years for my tour business, and each time I open a support case, it is handled quickly and expertly. They also have a helpful helpdesk landing page which makes answering most questions super easy.
10 February 2025
Unprompted review
Reply from Peek Pro
Thank you for your continued support and positive feedback!
We’re so glad to hear that our support team has been able to resolve your issues quickly and expertly over the years. It’s great to know that our helpdesk landing page has been a useful resource for you as well.
We appreciate your trust in Peek and look forward to assisting you for many more years to come!
Amazing customer service
What I love most about Peekpro is the ability to get in touch with a customer service rep and resolve issues and questions quickly. They are always knowledgeable, helpful and eager to find a solution.
28 February 2025
Unprompted review
Reply from Peek Pro
Thank you for your kind words!
We’re so glad to hear that our customer service team has been able to resolve your issues and answer your questions quickly. Providing knowledgeable and helpful support is something we take great pride in, and we’re always here to assist whenever you need it.
We appreciate your feedback and look forward to continuing to support you!
Great booking platform for your business
Our business have enjoyed our experience with the PeekPro booking platform for the last year and half. The staff is professional, helpful and knowledgeable. They respond quickly to any issues that may arise. The platform interface is easy to navigate and use and it has helped to free us up from manual booking and reservations.
8 March 2025
Unprompted review
Reply from Peek Pro
Thank you so much for your wonderful feedback!
We’re thrilled to hear that PeekPro has made such a positive impact on your business. It’s great to know that our team’s support and the platform’s ease of use have helped streamline your booking process.
We appreciate your continued trust and look forward to supporting you in the future!
Experience Leads The Way
After years of collaboration, Peek Pro has become our central software and we love it's 24/7 immediate help in every case. We couldn't keep up with our tour operations without Peek Pro.
9 March 2025
Unprompted review
Reply from Peek Pro
Thank you for your continued trust and kind words!
We’re so happy to be a key part of your tour operations and to hear that our 24/7 support has been helpful. It’s our goal to make sure you have the tools and assistance you need to keep things running smoothly.
We look forward to many more years of successful collaboration!
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