peachybbies.com Reviews 515

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the product, highlighting its high quality, creative designs, and satisfying textures and scents. The customer service is frequently described as exceptional, with people appreciating the prompt, helpful, and understanding responses from the staff. Reviewers are particularly impressed with how the company handles issues, often replacing damaged or lost orders quickly and efficiently. However, some customers occasionally reported issues such as products arriving damaged or with an unpleasant smell, or slimes becoming tough over time. A few people also mentioned concerns with customer service response times or unexpected charges for orders they did not place.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, creativity, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising its amazing quality and... See more

Quality

Consumers find quality to be positive, with many reviewers describing the slimes as amazing, high-quality,... See more

Order

People report positive experiences with order, with many customers expressing satisfaction and a desire to... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Slime is amazing and delivered fast but the cookie dough has a terrible smell to it, smells like off milk. And I ordered dino dreams but it was suddenly out of stock which is very upsetting for me as... See more

Rated 5 out of 5 stars

Fabulous customer service! They sent out a replacement as soon as they were aware that my original order hadn’t arrived. I have ordered from PeachyBbies before and my daughter loves their slime. Will... See more

Rated 5 out of 5 stars

Placed an order on a Sunday, but realized shortly after that another family member had already ordered the same items. Wasn’t able to cancel on the order confirmation page, so I submitted a contact fo... See more

Rated 5 out of 5 stars

Super impressed with their customer service. I ordered two slimes and one arrived damaged and incorrect. I emailed the customer support and they reached out promptly to remedy the error. Mistakes happ... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

515 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience lol

There was a small problem with the shipping (not the companies fault) and they were very quick to try and fix the problem. They went ahead and sent me a new slime and gave me a coupon for my trouble. I appreciate their kindness and attentiveness. I'll likely purchase from them again.

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Customer service team is amazing!

Customer service team is amazing!

I had to contact customer service due to a slime missing from my order and they sent a replacement immediately with no issues. I provided my order number and the details of my order and they were so nice and courteous and very quick to respond. I love each and every slime I've purchased and I'm sitting at around 90 different ones right now. I have never had a bad experience reaching out with questions or my one issue.

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Before I even noticed that the Post Office had lost my order, Peachybbies emailed me to replace the order, they refunded my shipping cost, and quickly shipped out a new order. I thought this was nice because it wasn't even their fault.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service ever

Best customer service ever. Same day response and they fixed the problem right away. I recommend peachybbies to all my friends. My kids are obsessed!!

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Peachybabies has great customer…

Peachybabies has great customer service, I’ve reached out several times with questions/concerns and a real person gets back to me quickly. The kids (and their auntie!) reall love these slimes!

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience!

I had an issue with an item not getting delivered and the teams help was phenomenal. I honestly couldn't be happier with the product and the assistance. I highly recommend! My daughter and I are huge fans

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Repeat Customer

My daughters love these slimes! I wish they were a little more affordable but the slimes do last long so it’s worth it in the end. Recently, our order was lost during the shipping process but Michael from PBB was very helpful and prompt to ensure that we’d get a replacement order. Overall, great customer service and good quality slime. I will continue to order from them in the future.

15 March 2025
Unprompted review
Rated 5 out of 5 stars

They are always very responsive

They are always very responsive, ship quickly, and have great slime. I’ve placed multiple orders with them, including their subscription box. I’ve only encountered one error with them and they were the ones to recognize it and corrected it immediately.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

This is an amazing company with the best slime around! There was a mixup with my shipping address and customer service reached out to me (which never happens, usually I am the one that has to reach out to companies) and they offered to send me a whole new order for free. When my daughter opened her package she even got a free care kit for the inconvenience. I will definitely order from here again!

12 March 2025
Unprompted review
Rated 4 out of 5 stars

FANTASTIC Customer Service!!

I know many others have had issues with their customer service team but for me the customer service is why I'm giving such a high review! I had placed an order for my nieces birthday, the very first time I've ever ordered from these guys, and it arrived very disheveled with some of the charms for the slime either missing or thrown loosely in the box and broken with just a handful of packing peanuts. I reached out using the customer service form on their website to see if they could just send me some replacement charms. I received a reply within just a few hours despite messaging in the evening! The agent that helped me, Donald, was very kind and worked to find a solution that worked for both of us. As the slimes I ordered were sold out now they couldn't send replacement charms but instead he gave me a discount code for the price I paid for my slimes so that I could place an order for new slimes. He even gave me free shipping! He was so kind and went above and beyond to make this right. This went from me being certain I would never order again to now likely being a repeat customer for holidays because I feel certain these guys will make things right if there's a problem. Thank you again for all of your help Donald!

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and so responsive my…

Great customer service and so responsive my order got returned by accident due to my own fault of not uploading my new address and once I notified them of my new address they sent it straight back to me in the UK the very same day couldn't fault them I'm so grateful thankyou my little boy looks ves watching the you tube buds of all the different slimes! And the slimes are amazing quality. Different grade for sure! Would love it If in future a UK shop could be opened and this would help UK customers save on shipping prices from America. I suppose that's the price you'll pay when your kids love peachy babie slime! It is so good, so I don't mind. 💕

8 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look