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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the user-friendly interface and the extensive suite of tools offered, making various PDF tasks straightforward and efficient. Many people highlight the exceptional customer service, noting quick and helpful responses from the support staff. The overall experience is described as positive, with users appreciating the speed and reliability of the product. However, some customers expressed dissatisfaction with the product's licensing, particularly regarding the terms and conditions associated with "lifetime licenses" and their functionality after updates. These users encountered difficulties with license transfers to new computers or found the desktop version did not fully meet their expectations.

What people talk about most

Product

Customers had ambiguous experiences with the product. Many reviewers praised its functionality, noting it... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of use and efficiency. Many... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent, personalized,... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and helpful... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Candy PDF offers such a wide range of features that I’m genuinely impressed. You can merge PDFs beautifully and convert files with ease — and it all works much faster than with most online services.... See more

Company replied

Rated 5 out of 5 stars

I was initially apprehensive about its use but after a little use I could use it steadily for both converting to pdf and vice versa, from my Microsoft applications which I generally use. After using... See more

Company replied

Rated 5 out of 5 stars

I purchased a desktop version of the program about a month ago. It's a great alternative to Adobe and the price was low. The customer service is amazing with same day and sometimes next day fast respo... See more

Company replied

Rated 5 out of 5 stars

PDF Candy is a versatile and user-friendly PDF editor that offers an impressive suite of tools for both casual and professional users. The Tech support team are great thanks for all your help installi... See more

Company replied


Company details

  1. Electronics & Technology

Written by the company

Edit PDF files with PDF Candy - a free online PDF editor. Convert PDF to Word, PDF to JPG, merge PDF, split PDF, compress PDF, etc.


Contact info

3.8

Great

TrustScore 4 out of 5

184 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great product, Great support!

First of all, I love PDF Candy Full version because it meets all of my PDF needs, and I only take advantage of 10% of the built in tools. But on top of that, their support is out of this world. They helped me transfer my license to a new computer and then helped me trouble shoot something that I had messed up. They are responsive, helpful, and really want to make life easy for the user!

18 January 2023
Unprompted review
Rated 5 out of 5 stars

PDF candy does everything I need

PDF candy does everything I need, this far better on price than some of the big boys. Customer service is also excellent and were in touch within an hour to solve the one issue that I have had so far, which was related to transferring package to a new laptop

10 January 2023
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, enthusiastic customer support team, consulting and clearly explaining all questions of customers. I appreciate the customer care attitude of the pdf candy team.

4 October 2022
Unprompted review
Rated 5 out of 5 stars

Good support

I was in need for support to move a licensed product from one pc to another. And the support for this, where very good and correct.

12 September 2022
Unprompted review
Rated 5 out of 5 stars

Amazing app!

Amazing app! The amount of PDF tools you get for your money is more than enough for most. I use it on a daily basis, both the desktop and online versions, and it's a doddle to use with its very user-friendly interface.

13 May 2022
Unprompted review
Rated 5 out of 5 stars

I love to work with PDF Candy

I love to work with PDF Candy so I paid for a lifetime purchase (not that I paid so I gave them compliments). I'd rather not talk about the tools themselves, but I appreciate the very quick (yet detailed and useful) support from the team when they helped me several times when I forgot the password or my activation key.
Thank you

31 March 2022
Unprompted review
Rated 5 out of 5 stars

I like this utility very much.

As the title says, I am very fond of this tool. It is very helpful to my work. When I change jobs, I have also asked the team for help many times, and every time I get perfect help, I am very grateful to the team. My English is not good, and it may be a little strange, but I still want to say thank you for this tool and everyone in the team.

9 March 2022
Unprompted review
Rated 1 out of 5 stars

Not spending my money again…

Upgraded to Win11 but PC crashed so restored my Win10 backup. Then this company blocked my license key. I sent them an email. Their customer support team is so rude and arrogant. Sent me reply saying their smart technology detected my license used on two computers so they blocked it. I sent them email explaining my situation and they never cared to reply back.
1. If your system is so smart then why not stop activation on second PC automatically?
2. Also, no option was given to deactivate a license key from a PC in the case of hardware failure.

27 February 2022
Unprompted review
PDF Candy logo

Reply from PDF Candy

Hello Abdullah,
We checked your case and the usage of the purchased licese key.

Please note, that the number of the computers on which you can use the PRO version is stated in each program's EULA. You can use the license key for PDF Candy Desktop PRO for Windows on 1 Windows computer only.

According to our logs, you were using the key on 2 different computers at the same time after the key was reset for you automatically.

As explained by our tech support team, this is violation of our License Agreement.

Rated 5 out of 5 stars

I had a problem with activation key

I had a problem in my computer and I must to restart my Candy product but de activation key didn't work again.
The technical team helped me and restated the key. Today all is OK and I can to work as before the problem.

Thanks a lot

24 February 2022
Unprompted review
Rated 5 out of 5 stars

Hi All

Hi All, I have installed and paid for PDF Candy to my complete satisfaction. It is one of the few that can actually do what it presents, for example PDF Metadata editing... I recommend it... Petrs

12 January 2022
Unprompted review

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