Banner for PCS LEGAL

PCS LEGAL Reviews 

5,280
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 807 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally efficient, friendly, and deeply helpful throughout the entire property buying and selling journey. Consumers truly appreciate the clear communication, professional guidance, and quick responses that consistently turned potentially stressful transactions into smooth and reassuring experiences. However, some people mentioned experiencing frustrating delays, unhelpful communication, and poor responsiveness from certain case handlers during their property matters. A few reviewers also felt unsupported during difficult moments, noting that ignored emails and a lack of proactive updates made their situations considerably harder.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, noting that the conveyancing process is well-managed and organized.... See more

Customer service

Clients share positive opinions on customer_service, noting clear communication and professional support... See more

Response time

Customers had ambiguous experiences with response_time, reflecting deeply split opinions on communication... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall transaction is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time buyers in the UK. PCS legal were assigned to us as we were unsure of a solicitor to use. I found Adam to be friendly, efficient and responsive to my requests. At times it was hard to get ho... See more

Company replied

Rated 4 out of 5 stars

The service provided from PCS legal was in comparison to other solicitors I have used very good. Communication was fairly prompt and concerns addressed within a good time frame. My only issue was the... See more

Company replied

Rated 5 out of 5 stars

We have just completed and whole process stress free due to such a great team. From the first call taken by the friendly receptionists, Mia answering all our questions professionally and courteousl... See more

Company replied

Rated 5 out of 5 stars

The staff of PCS are efficient, friendly, understanding helping two old people with patience and kindness. We had previously been trying to buy another property 6 months down the line the seller put... See more

Company replied


Company details

  1. Real Estate Attorney
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer

About PCS LEGAL

Written by the company

Here at PCS Legal we are committed to ensuring all clients receive the highest possible standard of advice and service.

Buying and selling property is one of the biggest and most stressful things you can do and we therefore aim to take the stress and inconvenience away from you, making your property our priority.

Our staff are dedicated and highly trained in dealing with all aspects of your proposed transaction whatever the circumstances may be. Our welcoming, cooperative and fully qualified staff are always on hand to answer any questions you may have regarding your transaction.

We provide a fast and efficient service with a free, no obligation quotation at your request.

We have offices based in Basildon, Ongar, Wickford, Rayleigh, London and Harlow. Get An Estimate Contact Us Make A Will

A Year To Celebrate!

Written by the company

In 2024, PCS Legal has been proud to receive 8 incredible awards, including 3 prestigious ESTAS and the Mental Health & Wellbeing Award at the Modern Law Awards! These achievements reflect the dedication and hard work of our staff and the trust and satisfaction of our clients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(5,280)

806 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. I was kept informed at all steps of the process. Nadine and Martyna were both friendly and helpful. The sellers were somewhat awkward, but pcslegal remained firm and made sure everything went through smoothly

22 May 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Nathan,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Nadine and Martyna provided such an excellent level of service.

We will make sure they read your review.

Kind regards,
PCS Legal

Rated 1 out of 5 stars

Appalling

Appalling, the Omega team were unprofessional, uncommunicative and incompetent. See Reddit for unsolicited reviews - my review has previously been blocked by PCS. If you want to sell your property do not use this company. I have serious concerns about their data security and understanding of GDPR.

8 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Frances,

We take comments of this nature seriously and have reviewed our records. However, based on the information available to us, we have been unable to identify you as a client of PCS Legal.

As a result, we are unable to investigate the matters raised or comment on the circumstances described in your review, including the assertions made regarding data protection.

We would welcome the opportunity to look into your concerns further and invite you to contact our Client Care team with sufficient information to enable us to locate the relevant matter.

Further information regarding our complaints procedure can be found at www.pcslegal.co.uk/complaints.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

So I was in a buying only position and…

So I was in a buying only position and the estate agents all try to get you to use their conveyancing solicitors at a hefty price just to make it easier for them. They will tell you it’s faster but it’s not.
I chose PCS legal because they had a competitive quote and I do not regret choosing them, they were fantastic, very helpful and experienced.

24 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Ian.

Thank you for your feedback. We are so pleased to hear we provided such an excellent level of service during your transaction.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Lauren Nicholson-Flodin - thank you!!

I can't thank Lauren Nicholson-Flodin enough. She has been the best solicitor I have ever dealt with. Incredibly reliable, patient and resourceful in dealing with every aspect of our complicated sale process. So often delays on solicitors sides are a cause of stress for sellers but Lauren has always kept us up to date, responded within short time frames and covered so many curveballs with our sale (eg help to buy, building service management complications, council delays, mortgage lender coordination and difficult buyers enquiries). She has handled everything with ease and positivity.

We can't thank or recommend her more highly. Many many thanks!

26 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Jill.

Thank you for your feedback. We are so pleased to hear Lauren provided such an excellent level of service during your transaction.

We will make sure she takes the time to read your review.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Used PCS Legal for the purchase of our…

Used PCS Legal for the purchase of our new home at the end of October 2025.
Apart from a few hiccups during the process, not the fault of PCS, our Conveyancing was dealt with in a friendly and professional way. Particular thanks to Megan Lambert who was particularly helpful throughout and has helped since completion with certain aspects of our purchase.

30 October 2025
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Mr A Croxford.

Thank you for your 5-star review.

We are thrilled to hear Megan and the rest of the team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Leah Snowden

Leah was absolutely brilliant in her handling of a New Build Purchase that she oversaw for my son. There were continual difficulties with the developers but she was persistant in getting the case to completion.

26 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Tim.

Thank you for your feedback.

We are so pleased to hear Leah provided such an excellent level of service during your transaction.

We will make sure she takes the time to read your review.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Top Legal Firm!

PCS Legal stepped in when my original solicitor went bankrupt. They were fantastic from the start: really efficient, friendly and helpful. I had complete faith in them. Particularly Leah Snowden, who handled my case. Plus, they dont charge extortionate rates. I highly recommend this firm.

23 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Ms Niya Hill.

Thank you for your feedback.

We are so pleased to hear Leah and the team provided such an excellent level of service during your transaction

We will make sure they take the time to read your review.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Highly Recomdation for PSC Legal

Here's a polished version of your message, suitable as a testimonial or review:

> Our case and the entire documentation process for the funds were quite complicated. However, the PCS Legal team was incredibly supportive and cooperative throughout the entire process. They even went the extra mile by arranging a Hindi-speaking team member so that our parents could communicate comfortably during the verification process. Their professionalism, patience, and dedication made what could have been a stressful experience feel smooth and hassle-free. We are truly grateful for their excellent service and would highly recommend PCS Legal to anyone going through the house-buying process.

25 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Rohan.

Thank you for your feedback.

We are so pleased to hear the team provided such an excellent level of service during your transaction.

We will make sure they take the time to read your review

Kind regards
PCS Legal

Rated 5 out of 5 stars

experienced landlords

We are experienced landlords and PCS Legal were nominated to us, for a property that was sold at auction. Their service was very good and we were kept informed throughout the conveyancing process and they were totally transparent
Also, they kept the pressure on the Buyers solicitors and were complicit in ensuring a reasonably quick completion

25 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Nicky,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that we provided such an excellent level of service.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Extremely professional

Extremely professional, guidance provided at every step. Special mention: Mr Daman Singh.

24 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Purva,

Thank you for your feedback. We are so pleased to hear Daman provided such an excellent level of service during your transaction.

We will make sure he takes the time to read your review.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Professional, informative and efficient

We chose PCS Legal as they were most competitively priced. I mainly dealt with Leah and Kate within the Mulberry Team in Essex. I am very impressed with how efficiently they handled our new build shared ownership file. They answered all of my questions professionally and efficiently which eased my anxiety. All communication was very informative. By far the best solicitors I've used so far. Would 100% recommend.

24 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Ellie,

Thank you for your 5-star review. We are thrilled to hear Leah and Kate provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Great service from Samuel and Miles

Great service from Samuel and Miles. My husband and I have updated deeds using PCS Legal we will use their services to write our wills. No nonsense, no fuss.

23 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Poppy,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Samuel and Miles have provided such an excellent level of service.

We will make sure they read your review.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Adam Rebecca and Kate were absolutely…

Adam Rebecca and Kate were absolutely brilliant they went above and beyond to make sure we got into our house on a bank holiday weekend they stayed late to make it happen for us !
Couldn’t recommend them more 10/10
Thanks

22 May 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Sue,

Thank you for taking the time to leave your feedback. We are really pleased to hear that Adam and the rest of his team provided such a great level of service during your transaction.

We will make sure they read your review.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

I highly recommend PCS Legal…

I highly recommend PCS Legal solicitors. I have dealt with many solicitors through the years, but I have honestly never worked with such a good ones. They would reply the same day to any queries and dealt with the transaction of my house sale very promptly.

19 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Leva,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that we provided such an excellent level of service.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

PCS (Liam Ridyard) are great

I went through Lifetime Legal for the sale of my property and was placed with PCS as my Solicitors.

PCS’ fee was more than reasonable and my sale was handled by Liam Ridyard.

Liam has quite simply been excellent.

Over the course of the first sale falling through and the second being successful, Liam has been attentive, helpful, stress free and generally made the whole process simple to understand and really easy.

He has always been available to speak to (even outside of office hours) and always responded to matters quickly, whether it be to me or to the Buyers Solicitors, keeping me informed the whole way.

Despite it being a long and difficult process, Liam has been keen and has not once given me the impression he was unwilling to get the job done.

Overall, Liam has been perfect and I will 100% be using Liam and PCS again.

19 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Rollet,

Thank you for your 5-star review! We are thrilled to hear that Liam has provided you with an excellent level of service during your transaction.

We will make sure he takes the time to read your feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

I dealt with Tom throughout my purchase…

I dealt with Tom throughout my purchase and I can honestly say he has been brilliant. For me communication is crucial and Tom has been nothing but exemplary. From the moment instruction was sent to completion Tom has been amazing, I can’t thank you enough. You have made this whole process as stress free as possible and would highly recommend to anyone looking at purchasing their property. Tom, thank you again, it’s been an absolute pleasure working with you.

18 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Andy,

Thank you for your 5-star review! We are thrilled to hear that Tom provided you with an excellent level of service during your transaction.

We will make sure he takes the time to read your feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

🥇 Alpha Team for the Win 🎖️

As a first time buyer, I can honestly say PCS Legal were amazing throughout my purchase.

I had a LOT of questions (and probably sent far too many emails 😂) but the team were always patient, helpful and kept me updated every step of the way. Buying a first home can be stressful and there were definitely moments where I was panicking behind the scenes but Maria, Ros and the Alpha Team were always there to answer my questions and explain things clearly.

Communication was excellent throughout and I always felt informed about what was happening with my purchase. No question ever felt like too much trouble and the team were incredibly supportive from start to finish.

Thank you to Maria, Ros and the entire Alpha Team for helping me purchase my first home. I genuinely appreciate all your hard work, patience and professionalism throughout the process.

I would happily recommend PCS Legal to anyone looking for a conveyancing solicitor.

🥇 Alpha Team for the win!

Aminat xx

11 June 2026
PCS LEGAL logo

Reply from PCS LEGAL

Dear Aminat,

Thank you for your 5-star review!

We are thrilled to hear that the Alpha team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Great Customer Service

Tom , Billy and Kai all did a great job for us, organising the payment of the second charge on our house. Great service, good communication. 👍 we are very happy customers

11 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Dave,

Thank you for your 5-star review!

We are thrilled to hear that Kai and his team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

Rated 1 out of 5 stars

I would never use this company again

I would never use this company again. My experience was incredibly stressful and disappointing from start to finish. Communication was extremely poor and emails repeatedly went unanswered and I constantly had to chase for updates.
I did not feel supported or properly advised during the process and was often left feeling uncertain about what was happening with my purchase. The lack of communication caused me a huge amount of unnecessary stress and anxiety and affected my sleep at times.
I also found interactions to be unhelpful and lacking the professionalism and reassurance you would expect during such an important transaction.
Even now, after completion, I have had to chase multiple times for documents that should have been dealt with promptly.
Based on my personal experience, I would not recommend this company and would suggest others consider alternatives.

8 January 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Emma,

Thank you for taking the time to share your feedback.

We take all comments seriously and note your concerns regarding our communication, support levels, and response times both during and after your transaction.

While we cannot discuss the specific details of your matter in a public forum, we use feedback like yours to continuously review and improve our service standards.

If you would like your concerns to be formally reviewed, you can find details regarding our complaints procedure at www.pcslegal.co.uk/complaints.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Great service, friendly team

Excellent service from PCS who handled our recent simultaneous sale and purchase. Whilst it took a while for me get my head around the online and “Team Omega” email approach, once I had, it was perfect for me and most importantly, every time I wanted to speak to someone on the phone, I got through immediately and they always answered my questions in a way I could understand. They looked after our interest the whole way through, keeping us up to date and ensuring I knew what I had to do. Special call-outs go to Carley, Summer, and Holly who always helped me, showing patience in answering my plethora of stupid questions, were friendly and calmed me down when I was getting stressed out. Thank you very much indeed!

12 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Customer,

Thank you for your 5-star review! We are thrilled to hear that Holly, Carley, and Summer provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look