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PCS LEGAL Reviews 

5,280
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 807 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally efficient, friendly, and deeply helpful throughout the entire property buying and selling journey. Consumers truly appreciate the clear communication, professional guidance, and quick responses that consistently turned potentially stressful transactions into smooth and reassuring experiences. However, some people mentioned experiencing frustrating delays, unhelpful communication, and poor responsiveness from certain case handlers during their property matters. A few reviewers also felt unsupported during difficult moments, noting that ignored emails and a lack of proactive updates made their situations considerably harder.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, noting that the conveyancing process is well-managed and organized.... See more

Customer service

Clients share positive opinions on customer_service, noting clear communication and professional support... See more

Response time

Customers had ambiguous experiences with response_time, reflecting deeply split opinions on communication... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall transaction is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time buyers in the UK. PCS legal were assigned to us as we were unsure of a solicitor to use. I found Adam to be friendly, efficient and responsive to my requests. At times it was hard to get ho... See more

Company replied

Rated 4 out of 5 stars

The service provided from PCS legal was in comparison to other solicitors I have used very good. Communication was fairly prompt and concerns addressed within a good time frame. My only issue was the... See more

Company replied

Rated 5 out of 5 stars

We have just completed and whole process stress free due to such a great team. From the first call taken by the friendly receptionists, Mia answering all our questions professionally and courteousl... See more

Company replied

Rated 5 out of 5 stars

The staff of PCS are efficient, friendly, understanding helping two old people with patience and kindness. We had previously been trying to buy another property 6 months down the line the seller put... See more

Company replied


Company details

  1. Real Estate Attorney
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer

About PCS LEGAL

Written by the company

Here at PCS Legal we are committed to ensuring all clients receive the highest possible standard of advice and service.

Buying and selling property is one of the biggest and most stressful things you can do and we therefore aim to take the stress and inconvenience away from you, making your property our priority.

Our staff are dedicated and highly trained in dealing with all aspects of your proposed transaction whatever the circumstances may be. Our welcoming, cooperative and fully qualified staff are always on hand to answer any questions you may have regarding your transaction.

We provide a fast and efficient service with a free, no obligation quotation at your request.

We have offices based in Basildon, Ongar, Wickford, Rayleigh, London and Harlow. Get An Estimate Contact Us Make A Will

A Year To Celebrate!

Written by the company

In 2024, PCS Legal has been proud to receive 8 incredible awards, including 3 prestigious ESTAS and the Mental Health & Wellbeing Award at the Modern Law Awards! These achievements reflect the dedication and hard work of our staff and the trust and satisfaction of our clients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 75% of negative reviews

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4.4

All reviews

(5,280)

807 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* Service - 100% Recommend!

We had a great experience with our remortgage from start to finish. The whole process was handled professionally, with excellent communication throughout, and everything was explained clearly. The whole transaction felt straightforward and stress-free.

We really appreciated how efficient the team were and we’d happily recommend them to anyone looking for a reliable solicitor and will certainly be using them again for any future transactions! Thanks to Team Alpha for their amazing service.

30 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Amy.

Thank you for your 5-star review.

We are thrilled to hear the Alpha team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Re-Mortgage

We had a fantastic experience with PCS Legal, especially Team Alpha, who were incredibly helpful throughout the entire mortgage process. They kept us informed every step of the way, answered all our questions promptly, and made what could have been a stressful experience feel straightforward and well managed.

Their professionalism, efficiency, and friendly approach really stood out, and we always felt like we were in safe hands. We couldn’t recommend PCS Legal and Team Alpha highly enough.

1 July 2026
Unprompted review
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Reply from PCS LEGAL

Dear Charlie.

Thank you for your 5-star review.

We are thrilled to hear the Alpha team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Overall Great Experience

We have had a great experience with the Aqua Team at PCS Legal. They acted for us in respect of our sale and purchase and we couldn't have asked for more. Communication was good, having property and conveyancing experience myself certainly helped to keep things moving along. Thank you to all.

2 July 2026
Unprompted review
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Reply from PCS LEGAL

Dear Gaynor.

Thank you for your 5-star review.

We are thrilled to hear that the Aqua Team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

We recently sold our house and had an…

We recently sold our house and had an excellent experience with the whole team. Lauren, Zahra, and Veronica were outstanding throughout the entire process. They were professional, responsive, and always kept us informed at every stage.
Selling a property can be stressful, but their communication, attention to detail, and dedication made everything run as smoothly as possible. They were always available to answer questions and went above and beyond to ensure the sale progressed efficiently.
A special thank you to Lauren, Zahra, and Veronica for their hard work, support, and friendly approach. Their expertise and commitment gave us confidence from start to finish. We would highly recommend their services to anyone looking to sell their home.

19 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear George.

Thank you for your 5-star review.

We are thrilled to hear Lauren and her team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Myself and my brother used PCS Legal…

Myself and my brother used PCS Legal for over a year. Liam Ridyard oversaw the sale of my brothers lease hold flat with a complicated divorce settlement attached to it. And then the sale of my own lease hold flat. I honestly couldn’t rate Liam high enough. He was competitively priced, and extremely quick to respond. He was calm and put me at easy dealing with a difficult process. Even the estate agent commented on how great he was. I will most definitely be using him again!

11 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Leila.

Thank you for your 5-star review.

We are thrilled to hear Liam provided you with an excellent level of service during your transaction.

We will make sure he takes the time to read your feedback.

Kind regards
PCS Legal

Rated 1 out of 5 stars

⭐ 1 Star - AVOID PCS LEGAL!! 🚫🚫🚫🚫🚫

⭐ 1 Star - AVOID PCS LEGAL!! 🚫🚫🚫🚫🚫

Came to PCS Legal (London Practice) on an estate agent referral. My account was handled by Craig Stevenson, Luke Barton and Yasmin Fugurally.

The experience was genuinely poor.
Rather than translating my reply into properly framed legal correspondence designed to protect my position, this team was copying and pasting my own words directly back to the opposing solicitor!!

❌ No legal rephrasing. No protective language. No advocacy.
Simply a relay service 😤
This isn't speculation as Yasmin admitted it on the phone not once, but twice! 📞😶

Then came confirmation I didn't need but got anyway...
The opposing solicitor and estate agent forwarded what PCS Legal had sent them. Exact wording. Word for word. An identical copy of what I had written myself 🤦🤦🤦

And the part that really says it all I had already explicitly told them not to copy and paste. They did it regardless... 🙄

When I tried to raise a formal complaint and asked to escalate to Senior Partners Stuart Forsdike and Kate Forsdike, I was told my complaint had to be directed to Craig Stevenson... 🤔😤
The same Craig Stevenson my complaint is about.

I made it clear that this was wholly inappropriate as you cannot direct a client to raise their complaint with one of the people named in it. The firm's response was that it isn't their policy to allow complaints to progress beyond your case handler. 🤯
That tells you everything you need to know about how seriously they take client concerns.

A conveyancer's job is to act in your interest. To use their expertise to frame your position, not to bounce your own words across the table untouched. What PCS Legal delivered was closer to a basic email forwarding service and a poor one given they ignored a direct instruction 😡

I will be taking this to the Legal Ombudsman and the Council for Licensed Conveyancers 📋⚖️

Had I known this was how they operated both in handling transactions and in handling complaints, I would have gone elsewhere without hesitation. I strongly suggest you do the same 👇

⚠️ Not recommended.
🚫 Do not instruct.
👎 Save yourself the frustration and find a firm that will actually act for you and protect your position.

2 March 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear GTX,

We note your comments regarding the handling of your transaction, communication, and the complaints process.

While we are unable to comment on the specific details of your matter in a public forum, we do not agree with a number of the assertions made in your review. Client confidentiality prevents us from responding to the specific circumstances publicly.

As the seller of a property it is your answers that are provided to a buyer’s lawyer. This is a legal requirement so that a buyer can rely on something called representation. The questions about your property can only be answered by you as the owner so naturally these are passed on.

You are entitled to make a complaint. The process to do that is outlined in the T&C’s you have signed. Any complaints received are not dealt with by any conveyancing team but by our Client Care department to ensure impartiality.

All feedback is considered as part of our ongoing review of service standards and processes.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

An excellent experience from start to finish

My brothers and I recently used PCS when selling our parents' house, and our experience was excellent from start to finish. Liam Ridyard, our conveyancer, kept us informed throughout the process and was incredibly responsive whenever we had any queries (of which we had many!). We honestly can't recommend Liam and the team highly enough. Thank you!

30 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Lindsay.

Thank you for your 5-star review.

We are thrilled to hear Liam provided you with an excellent level of service during your transaction.

We will make sure he takes the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Mom and Dad's house sale

We used PCS for the sale of my late father and mother's home.. We had an excellent experience with the knowledge and professionalism of team from start to finish and a special mention for Liam Ridyard for making the whole process straightforward and stress free.

Thankyou
Stewart

4 July 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Stewart.

Thank you for your 5-star review.

We are thrilled to hear Liam provided you with an excellent level of service during your transaction.

We will make sure he takes the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

I have recently completed on a house…

I have recently completed on a house with PCS and it was an incredibly smooth process from start to finish being wrapped up in 12 weeks from offer being accepted. Communication was excellent throughout, even if an update could not be provided due to third party feedback and everything was dealt with in a timely manner. Would highly recommend PCS & Tom Marler my conveyancer throughout the process.

3 July 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Ben.

Thank you for your 5-star review.

We are thrilled to hear Tom and the team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

We used PCS legal for the sale and…

We used PCS legal for the sale and purchase when we moved house. They were competitively priced and the service was excellent from the point of instruction. We had Amy Steff as our Conveyancer and she was so helpful and quick to provide updates and respond to us whenever we needed anything. It really helped to take some of the stress out of the moving process. We would definitely recommend PCS Legal.

30 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Hayley.

Thank you for your 5-star review.

We are thrilled to hear Amy and the team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

The Opal team at PCS Legal

The Opal team at PCS Legal were so helpful and efficient. They assisted with the sale and purchase of our properties and answered our queries in a timely manner. Sonia Fransener was amazing from start to finish, reassuring me and keeping me calm when I really needed it.

30 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Michelle,

Thank you for your 5-star review.

We are thrilled to hear Sonia Fransener, provided you with an excellent level of service during your transaction.

We will make sure she takes the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Excellent service on difficult sale

I cannot recommend Ruzin and the team highly enough for helping me to get an extremely awkward property transaction over the line. Really appreciated the attention to detail and swift responses at every stage.

2 July 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Hannah,

Thank you for your 5-star review.

We are thrilled to hear Ruzin and the team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

We had a really positive experience…

We had a really positive experience using PCS legal as our solicitors for buying our first flat. Our case handler Caroline was great and when it turned out that the seller had a short deadline to complete, Caroline helped us get everything sorted quickly and we managed to complete on time!:) anytime I spoke to anyone else on the team (either calling reception or the other people helping with our case thwy we’re always very helpful and nice too!

30 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Cerys.

Thank you for your 5-star review.

We are thrilled to hear Caroline and her team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

We used PCS legal for our house sale…

We used PCS legal for our house sale and Liam handled our case. He was always easy to get hold of, responsive to emails and helped our sale go through without a hitch. I would recommend them for a house sale.

30 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Laura.

Thank you for your 5-star review.

We are thrilled to hear Liam provided you with an excellent level of service during your transaction.

We will make sure he take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Quite an experience and thorough…

Quite an experience and thorough documentations of my conveyance to ensure your property purchase is legal and right procedure. If you want the your property purchase to be well legally bounded and lawful with rest of mind in the future, then go to PCS Legals. The staff are polite, listening, explicit and supportive. They are accurate in the date of their transactions, no disappointment and ensure you get the right rate and lowest solicitor charge. My experience being first time buyer, though new, but quite a journey that PCS Legal was able to go through with me and I thank them a lot for the success of exchange of contract on the date they said it will be completed.

30 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Kenny,

Thank you for your 5-star review.

We are thrilled to hear the team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

This was our first house purchase and…

This was our first house purchase and it went very well!

15 May 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear AT.

Thank you for your feedback.

We are so pleased to hear that we provided such an excellent level of service during your transaction.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Professional and Prompt Service

PCS legal made a very stressful situation into a smooth, hassle free and ultimately, speedy house move. I highly recommend them for your conveyancing needs.

26 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Melek

Thank you for your 5-star review.

We are thrilled to hear the team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 2 out of 5 stars

Poor service from start to finish

Poor service from start to finish. Would not recommend to anyone as caused so much stress. Constantly chasing for updates and poor communication. Everything that needed to be done was done after we had to contact them to get things moving along. DO NOT USE PCS LEGAL!

29 May 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Clarissa,

We note your comments regarding communication, response times, and the progression of your transaction. We appreciate that property transactions can be stressful, and we acknowledge the concerns you have raised about your experience.

We note that you previously raised a formal complaint, which has been fully investigated and responded to in line with our complaints procedure.

While we are unable to comment on the specific details of your matter in a public forum, property transactions can involve a range of factors which may affect progression and timescales.

All feedback is considered as part of our ongoing review of service standards and processes. If you remain dissatisfied with the outcome of your complaint, the relevant escalation rights were provided in our final response letter.

Thank you again for your feedback.

Kind regards,
PCS Legal.

Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience working with PCS Legal. The team was professional, responsive, and kept me informed throughout the process.

A special thanks to Megan, who was always courteous, approachable, and quick to respond to any questions or updates.

The communication was clear from start to finish, and I always felt that my matter was being handled with care and professionalism.

I would happily recommend PCS Legal to anyone looking for a reliable and efficient conveyancing team.

29 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Digpal,

Thank you for your 5-star review!

We are thrilled to hear that Megan and the rest of the team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Leah is one of a kind conveyancer you don’t find often!

Leah Snowden is a one of a kind conveyancer who does genuinely care about getting you to the finish line. By no means was the property I bought an easy transaction and after a long time of going back and forward and waiting for the other side to respond we got there in the end. Not only am I a first time buyer but an estate agent who deals with conveyancers day in and day out and you will not come across a more proactive solicitor than Leah. Hand on heart cannot thank her enough - PCS Legal are extremely lucky to have her.

29 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Hannah,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Leah provided such an excellent level of service.

We will make sure she reads your review.

Kind regards,
PCS Legal

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