PC Sales Online Reviews 

10,652
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the responsive, friendly, and exceptionally helpful support staff who quickly resolve activation and installation issues through convenient online chat. Many people note that the technical team is extremely knowledgeable and patient, carefully guiding buyers step-by-step through various setup hurdles to ensure everything works smoothly. However, some customers also noted issues with product activation errors or invalid keys not working properly right after download. Some reviewers were not happy with strict license restrictions preventing software transfers or occasional difficulties experienced when seeking further assistance.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the fast, professional, and... See more

Product

Consumers find product experiences to be mixed, as some reviewers praised the great prices, seamless... See more

Staff

Customers consistently note positive experiences with staff, frequently praising certain representatives for... See more

Service

Customers expressed great satisfaction with the service, highlighting fast and efficient support for software... See more

Response time

Reviewers express great satisfaction regarding the prompt response time, highlighting that any questions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

bought office software at a great price from them but I had to reset my computer and start with a fresh windows install and microsoft doesn't provide the download or support to the software anymore g... See more

Rated 5 out of 5 stars

I called with a couple questions regarding Windows 10 Pro (upgrading from Windows 7 Pro). I also had questions about the installation, product key and software license. The phone and online help were... See more

Rated 5 out of 5 stars

Had Star help me with my problem through a chat box today, polite, very kind and very, very easy to chat with. She helped me solve the problem straightaway and I will tell you, having a tech support p... See more

Rated 5 out of 5 stars

I have used other Software Download Key Suppliers in the past with mixed results. PC Sales Online is now the only place I will go for Software. Email verification's were immediately and when I di... See more


Company details

  1. Software Company

Written by the company

Friendly and helpful customer support advisors. pcsalesonline guarantee to support customers through the software installation and activation process.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(10,652)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I love the great prices

I love the great prices. The software works great but was a little difficult to register due to some confusion in the registering process. Maybe some clarification would help. But the customer service was excellent. Thanks

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Could Not Activate Windows Properly!

Queenie, Was the Tech Support person that assisted me in correcting my problems that I was having. She was patient and knew the reasons of why I could not get my Windows 10 PRO working properly. She is truly Wonderful! I Thank her very much! PC Sales Online is a Caring Company with a helpful Staff! FIVE Stars *****

30 December 2025
Unprompted review
Rated 5 out of 5 stars

ABOVE AND BEYOND!!!

Highly recommended! Top notch customer service! I had problems with my windows activation, I emailed for help after hours on Christmas eve. I didn't expect any response during the holiday, so I didn't check until late on Christmas day. Little did I know, there had been an immediate response the night before. So, I followed the suggestion they had given. Again it was after hours, and I responded again, saying that these measures didn't work. almost immediately, there was a reply asking for some info. I sent that info, and within minutes I got another reply, letting me know that the issue had been resolved. If I had been more alert to my email, the problem would have been fixed RIGHT AWAY, they were on top of their game, more so than any business I've ever dealt with. I wasn't expecting customer service to actually answer me after hours on holiday evenings, but they were so very involved with my issue that it was solved quickly!!! THANK YOU! You guys are great!!!

25 December 2025
Unprompted review
Rated 5 out of 5 stars

MS Office Activation

Bought MS Office, and the activation key said is was in use too many times.
Started a chat with the web agent. I could either call MS myself, or she'd do it for me (with the activation code from the "call" prompt). Didn't feel like doing it myself, so she called, activated it, and asked me to go back and activate online, and it should work. AND IT DID.
The entire chat took about 30 seconds, and now I've upgraded from Office Student 2007 to Office Professional 2021. My kids are very pleased.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service

Kathleen was great. She walked me step by step and helped me to activate. She did not give up and was most helpful.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

My friend and I purchased software

My friend and I purchased software. We had trouble loading it, and called for help. Lee walked us through the process. Everything went smoothly. He was friendly and very knowledgeable. I would definitely purchase from PCSALESONLINE.COM again.
Mike J and Debbie B.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Unfortunately after reading review I…

Unfortunately after reading review I thought that is honest company. That was wrong. I’d paid for Windows 10 Pro and thought that I will get a normal legal software. Instead of that I got link to Microsoft download website to make a media creator by myself and illegal key. That’s I can do by myself without paying a penny to cheaters. After download Windows 10 and provide key my Windows download and got message from Microsoft that key is illegal and buy a new legal key. Shame for PC On Line. For a few bucks from a good company they turn to a scammers and fraud. Stay away don’t trust them.

26 November 2025
Unprompted review
PC Sales Online logo

Reply from PC Sales Online

Thank you for your message.
To clarify: the software itself is owned by Microsoft, and yes, you can download the installer for free directly from their website. However, what you purchased from us is the official activation license key required to legally activate and use the full version of the software.
This license key cannot be obtained for free from Microsoft. Without a valid key, the software remains in trial mode or will not activate properly. The key we provided grants you the legal right to use the product beyond any trial limitations.
We guarantee a 100% activation rate for our keys. If you're encountering any issues activating with the key we sent, please reply with your order number and the exact error message you're seeing. We'll assist you right away to ensure successful activation.
We're here to help resolve this for you quickly.

Rated 5 out of 5 stars

Star

Star, the representative was the best in customer service I have ever experienced. Seriously get them a raise as soon as possible

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Star was so wonderful to communicate…

Star was so wonderful to communicate with. I needed help to install Office. Star went above expectations with her skills and mannerism. It was indeed a pleasure to get her on the phone. Hang on to this young lady. She's priceless. Thank you.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer support on Chat

Excellent customer support on Chat. One of the best I've ever dealt with. They responded quickly and Sarah worked patiently with me. She was easy to understand and gave me alternative options when I was unable to execute some instructions.

19 November 2025
Unprompted review

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