PC Sales Online Reviews 

10,652
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the responsive, friendly, and exceptionally helpful support staff who quickly resolve activation and installation issues through convenient online chat. Many people note that the technical team is extremely knowledgeable and patient, carefully guiding buyers step-by-step through various setup hurdles to ensure everything works smoothly. However, some customers also noted issues with product activation errors or invalid keys not working properly right after download. Some reviewers were not happy with strict license restrictions preventing software transfers or occasional difficulties experienced when seeking further assistance.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the fast, professional, and... See more

Product

Consumers find product experiences to be mixed, as some reviewers praised the great prices, seamless... See more

Staff

Customers consistently note positive experiences with staff, frequently praising certain representatives for... See more

Service

Customers expressed great satisfaction with the service, highlighting fast and efficient support for software... See more

Response time

Reviewers express great satisfaction regarding the prompt response time, highlighting that any questions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

bought office software at a great price from them but I had to reset my computer and start with a fresh windows install and microsoft doesn't provide the download or support to the software anymore g... See more

Rated 5 out of 5 stars

I called with a couple questions regarding Windows 10 Pro (upgrading from Windows 7 Pro). I also had questions about the installation, product key and software license. The phone and online help were... See more

Rated 5 out of 5 stars

Had Star help me with my problem through a chat box today, polite, very kind and very, very easy to chat with. She helped me solve the problem straightaway and I will tell you, having a tech support p... See more

Rated 5 out of 5 stars

I have used other Software Download Key Suppliers in the past with mixed results. PC Sales Online is now the only place I will go for Software. Email verification's were immediately and when I di... See more


Company details

  1. Software Company

Written by the company

Friendly and helpful customer support advisors. pcsalesonline guarantee to support customers through the software installation and activation process.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(10,652)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PC Sales is Great

PC Sales is Great!
I had to update my Microsoft office and PC Sales had what i wanted for very reasonable $ and after I purchase the software the support staff help me set it up!
Thanks again PC Sales

14 March 2026
Unprompted review
Rated 5 out of 5 stars

I had problems downloading and…

I had problems downloading and activating the software. Told them about it and they fixed all immediately. I was surprised anyone would spend this much time and so quickly. Great people.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Support for the win

Prices are great - and I have purchased a lot of software here - but support for the win. I have used this site quite a few times and never needed support until today. Being deaf the chat feature was FAST and helpful. But what was extra great was they offered to complete my call to Microsoft and did so in minutes. Five stars Garry.

9 February 2026
Unprompted review
Rated 4 out of 5 stars

Chat help for install was the secret!

As a senior volunteer helping a senior with a software purchase we were confused with the installation process. Finally chatted with Garry and he was trying so hard to help us. Sending a screenshot was not working, the telephone support was a bust but got Garry back and he was able to activate it on his end. Everything is finally working, just because of the support help. Highly recommend getting MS software from this place.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Microsoft Office Home & Student 2021

I was a little skeptical at first as I have never bought something like this online...but it works as described. Had a minor hiccup with activation but within minutes had it resolved via the virtual chat. Great support and product as I got the Office Home & Student 2021

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Kathleen is a Star

Kathleen is a Star!

The live agent chat is what did it for me. I was completely lost and she took almost an hour helping me get this activated on my computer. Really great!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience getting Office2021

They had great prices for the Office 2021 Professional version I needed for my new PC. During the product key registration, I had a note from Microsoft that I had to call to activate. I was able to take the codes that MS gave me and using the 'chat' feature on PSSales Online, they were able to get it authorized and then I could use the product successfully.
We have used this site/service several times before and have always had a good experience.

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Good online tech support for my Office product

I purchased Office 2019 Home & Student in December. Upon downloading it and entering the product key, it worked great for about 6 weeks. Then it abruptly locked. I emailed PC Sales Online, and they were able to help me get it going again. They were good about answering my emails promptly and sending me screenshots so I'd know what to do.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Service is good! When I ran into an issue with my order

When I ran into an issue with my order, customer service reached back out to me the next business day, performed the fix on my behalf (I did try and resolve with their instructions on my own but was unsuccessful), and got my product working. I couldn't ask for better service after 1 inquiry.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

bought office software at a great price…

bought office software at a great price from them but I had to reset my computer and start with a fresh windows install and microsoft doesn't provide the download or support to the software anymore grrr. the support chat at pc sales online was able to assist me so quickly and seemlessly, I have it working again. These guys are the best place for software and 110% legit!

9 January 2026
Unprompted review

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