I was very happy with the service I received and wouldn't hesitate to use again. I had a problem on my older, overheating Dell laptop and in two minds about how much to spend on it. The problem was id... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took Laptop in as would not start. Costs explained in advance of inspection. Subsequently despite needing a new battery I made a decision to update. Purchased separately a new laptop and deposited the... See more
Company replied
My PC was running so very very slowly, something wasn't right so I took it to PC Repair House in Cheam. The team there gave me some figures for diagnosis and potential repair. Within 24 hrs the diagn... See more
Company replied
Ian was super helpful just sorted everything out as I have very little knowledge put a computer package together within 3 days and I could not be more pleased. He set it up for me to make it really e... See more
Company replied
Company details
Information provided by various external sources
PC Repair House was founded in 2011, and since our first day in business we’ve provided high-quality repair services to local residents and businesses in the Surrey area. Virus/Malware, networking issues or laptop/desktop repairs - we can solve all your IT issues. We provide expert services with a personal touch. We believe that even in this modern age, doing business the old fashioned way, with that customer care and personal touch still gets results. Just check out our client comments below for proof! With a range of contract options now available, we also provide reliable, comprehensive, maintenance plans for business and personal clients.
Contact info
1 Ewell Road, SM3 8BZ, Sutton, United Kingdom
- 01737 300 201
- info@pcrepairhouse.co.uk
- pcrepairhouse.co.uk
4.8
Excellent
67 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Diagnosed laptop and replaced hard disk
I was worried about calling a pc repair shop to fix our laptop but their Facebook advert said no fix no fee. Ian was very helpful on the phone and was able to visit the same day I called. He fixed the laptop (old hard drive failed), reset everything and was very reasonably priced. Highly recommended.
9 October 2017
Unprompted review
Reply from PC REPAIR HOUSE
Ruxy,
Great to hear you were happy with everything that was done.
Thank you for the feedback and please get in touch if we can be of any more assistance.
Ian @ PC Repair House
OAP and modern Technology
I am in my mid seventies, obviously retired. I am a chartered surveyor. I have kept up with modern technology for the past twenty-five years or more. That is as a user only. I now have a fairly new laptop with windows10.
I have had it for about an year and had endless trouble trying to work it. I was so annoyed with myself not being able to conduct everyday business with out my PC. Every thing was wrong with it. It was too slow. difficulty with internet, e mails, paying my bills surfing the nett and more. You name it and I had trouble with it
I had to do something about it. The PC Repair House was contacted by finding them through the internet. It was very quick.
Ian came in and had a quick look and advised he had to take the machine start from scratch. Which he did and brought it back the next working day in perfect working order. I cannot believe how everything turned round. Ian is a great guy, quite competent, knowledgeable and above all very simple and polite and great customer approach. He was not trying to sell anything. 100% customer satisfaction was his goal. In my case he definitely achieved that.
Without any reservation I recommend 'The PC Repair House"
20 September 2017
Unprompted review
Reply from PC REPAIR HOUSE
Rudra,
Really pleased that you were happy with the service we gave and look forward to seeing you again now you have a support contract in place. Hope you have managed to sort out those family pictures!
See you again,
Ian @ PC Repair House
Computer Support
Excellent service, helpful, prompt and give great peace of mind.
15 September 2017
Unprompted review
Reply from PC REPAIR HOUSE
Briony,
So glad you are happy with your SSD upgrade!
Thank you again for the feedback, means a lot to a small business that prides itself on customer support.
Ian @ PC Repair House
Excellent Service
Having had the support of inhouse IT support at work I now find myself having better support and service from a company who cares.
15 September 2017
Unprompted review
Reply from PC REPAIR HOUSE
Sarah,
We got there in the end and thank you so much for your patience and tea!
Let us know if we can assist you more.
Ian @ PC Repair House
excellent service and very helpful …
excellent service and very helpful ,giving me help to better understand my computer. very friendly and efficiently thorough I will happily use their service again ,if needed Thank you Ian and James ,for all your help
14 September 2017
Unprompted review
Reply from PC REPAIR HOUSE
Barbara,
Great to hear you were happy with the service we provided.
Thank you for the feedback and please get in touch if we can be of any more assistance.
Ian @ PC Repair House
really helpful advice and repaired my …
really helpful advice and repaired my computer which is now running better than ever.
14 September 2017
Unprompted review
Reply from PC REPAIR HOUSE
Sheila, So glad you are happy with your machine and hope it continues to run well!
Thank you for the feedback and please get in touch if we can be of any more assistance.
Ian @ PC Repair House
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.