Took Laptop in as would not start. Costs explained in advance of inspection. Subsequently despite needing a new battery I made a decision to update. Purchased separately a new laptop and deposited the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very happy with the service I received and wouldn't hesitate to use again. I had a problem on my older, overheating Dell laptop and in two minds about how much to spend on it. The problem was id... See more
My PC was running so very very slowly, something wasn't right so I took it to PC Repair House in Cheam. The team there gave me some figures for diagnosis and potential repair. Within 24 hrs the diagn... See more
Company replied
Ian was super helpful just sorted everything out as I have very little knowledge put a computer package together within 3 days and I could not be more pleased. He set it up for me to make it really e... See more
Company replied
Company details
Information provided by various external sources
PC Repair House was founded in 2011, and since our first day in business we’ve provided high-quality repair services to local residents and businesses in the Surrey area. Virus/Malware, networking issues or laptop/desktop repairs - we can solve all your IT issues. We provide expert services with a personal touch. We believe that even in this modern age, doing business the old fashioned way, with that customer care and personal touch still gets results. Just check out our client comments below for proof! With a range of contract options now available, we also provide reliable, comprehensive, maintenance plans for business and personal clients.
Contact info
1 Ewell Road, SM3 8BZ, Sutton, United Kingdom
- 01737 300 201
- info@pcrepairhouse.co.uk
- pcrepairhouse.co.uk
4.8
Excellent
72 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great home office support
I was finding it impossible to connect a new printer to my laptop. James' home office visit completely sorted a very complex (and unexpected) issue and set me up to print perfectly. With a highly professional approach to problem solving and an easy to understand explanation of what he was doing, he made it a great customer experience. Well done!
12 January 2026
Unprompted review
Reply from PC REPAIR HOUSE
Thank you, Mike, for your kind and detailed review. We’re really glad James was able to get everything working properly for you and that his visit made the whole process straightforward. It’s always great to hear when a complex issue is resolved smoothly and clearly explained. We really appreciate your feedback and kind words about the service.
Kind regards,
Ian & James – PC Repair House Ltd
Great experience with these guys ...
The PSU swap-out and general clean-up on my son's Gaming PC was done very quickly and efficiently. Ian went out of his way to make sure I was happy and that everything was working exactly as it should.
Price was good too!
16 December 2025
Unprompted review
Reply from PC REPAIR HOUSE
Thank you, Ifor, for your great review. We’re really pleased we could get your son’s gaming PC cleaned up and running perfectly again so quickly. It’s always nice to hear you were happy with both the service and the price. Really appreciate you taking the time to share your feedback.
Kind regards,
Ian & James – PC Repair House Ltd
Excellent Service
Excellent Service. Fast diagnosis and whilst a repair was not practical PC Repair House were able to provide a suitable replacement and assist with the transfer of all available data. All with a couple of days
3 October 2025
Unprompted review
Reply from PC REPAIR HOUSE
Thank you for your kind review. We’re really glad we could provide a quick diagnosis and get you set up with a suitable replacement so smoothly. It’s great to hear the data transfer went well too. We really appreciate your feedback and are always happy to help whenever needed.
Kind regards,
Ian & James – PC Repair House Ltd
Excellent service - would definitely return!
I highly recommend PC Repair - I had an urgent laptop issue which they very kindly turned around for me within 24 hours. A very professional and friendly service from Ian and the team - I would definitely go back.
28 July 2025
Unprompted review
Reply from PC REPAIR HOUSE
Thank you for your lovely feedback. We’re so pleased we could get your laptop sorted so quickly and that you were happy with both the service and turnaround time. It was a pleasure helping you, and your recommendation really means a lot to the whole team. We’ll be here anytime you need us again!
Kind regards,
Ian – PC Repair House Ltd
Ian was super helpful just sorted…
Ian was super helpful just sorted everything out as I have very little knowledge put a computer package together within 3 days and I could not be more pleased.
He set it up for me to make it really easy to use and he was on hand everyday if I needed it - he was a lifesaver
30 June 2025
Unprompted review
Reply from PC REPAIR HOUSE
Thank you so much for your wonderful review. I’m really glad everything came together smoothly and that the new setup has made things easier for you. It was a pleasure getting everything organised and making sure you felt confident using your new system. Don’t hesitate to get in touch if you ever need a hand again — always happy to help!
Kind regards,
Ian – PC Repair House Ltd
Excellent service
When I needed a new PC I decided to use a local business rather than buy online. PC Repair House built one for me with everything I need and nothing I don't, and set it up exactly how I want it. The service was excellent and I can't recommend them highly enough!
26 June 2025
Unprompted review
Reply from PC REPAIR HOUSE
Thank you so much for your lovely review. We really appreciate you choosing to support a local business, and we’re delighted to hear the new PC fits your needs perfectly. It was a pleasure building and setting it up just how you wanted — your recommendation means a great deal to us.
Kind regards,
Ian – PC Repair House Ltd
Laptop 10 years old.
Laptop 10 years old and not able to run latest Microsoft version so quoted for new laptop all set up and running. Transferred all data. Excellent service in 2 days
17 July 2025
Unprompted review
Reply from PC REPAIR HOUSE
Thank you for your kind review. We’re really pleased we could get you up and running on a new laptop so quickly, with all your data safely transferred over. It’s always satisfying to see such a smooth turnaround — enjoy your new system!
Kind regards,
Ian – PC Repair House Ltd
Reluctantly I had to upgrade my…
Reluctantly I had to upgrade my reliable PC; Windows 7 was not going to last much longer! Ian helped me choose a worthy replacement and in due course move to Windows 11, together with several years of precious data. Great service and all delivered promptly beating promised deadlines.
1 July 2025
Unprompted review
Reply from PC REPAIR HOUSE
Thank you for your kind feedback. We know how hard it can be to part with a reliable old PC, so we’re really pleased we could help you move to Windows 11 smoothly and keep all your important data safe. It’s great to hear everything was delivered ahead of schedule — we always try to exceed expectations where we can.
Kind regards,
Ian – PC Repair House Ltd
PC Repair House
I visited Ian at the shop as I had a message displayed on screen from MS, in affect disabling my PC. After an in depth chat it became apparent that to repair/replace the ageing parts to my ageing PC would be uneconomical. I was chuffed when informed that Ian/James could build me a PC from scratch that was faster and more reliable for less than the cost of the outdated one. And desktop actually meant a desktop, not the size of a small suitcase. In fact it was smaller than some chocolate boxes and does it indeed sit nicely on my desk. The guys performed a great service advising me of what I actually needed/required, without overloading me or my new system. I have since installed MS Office as I couldn't get on with Libre Office. I am most impressed with both Ian and James and although I don't wish to see them anytime soon, I will of course be straight back to them for any advice, assistance, or updating in the future. Thank you very much guys. Graham P.
31 May 2025
Unprompted review
Reply from PC REPAIR HOUSE
Thank you, Graham, for such a generous and detailed review. It was a real pleasure helping you move from your older system to something faster, smaller, and better suited to your needs. We’re delighted to hear the new desktop is working well for you (and fitting neatly on the desk too!).
Both James and I really appreciate your kind words about the advice and support you received — we always aim to recommend only what’s genuinely needed. We’re glad to know you’re impressed with the new setup, and of course, we’ll be here whenever you need us again in the future.
Kind regards,
Ian – PC Repair House Ltd
New PC build.
Asked PC repair house to build me a new PC. Great information on options and service was excellent.
10 July 2025
Unprompted review
Reply from PC REPAIR HOUSE
Thank you for your feedback. We’re glad you found the advice helpful and are pleased with the new build. It was a pleasure putting the system together for you, and we’re here if you ever need any further support.
Kind regards,
Ian – PC Repair House Ltd
Couldn't be more pleased
I needed a replacement computer following the demise of my old one. PCRH configured a new one for me, transferred all the data and sorted out all the messy bits, so all I had to do was take it home and plug it in.
Couldn't be more pleased.
1 June 2025
Unprompted review
Reply from PC REPAIR HOUSE
Thank you for your kind review. We’re really pleased we could get you set up with a new system and make the transition hassle-free. It’s great to hear everything was ready to go straight out of the box. Wishing you many smooth years of use with your new machine!
Kind regards,
Ian – PC Repair House Ltd
Would definitely recommend PC Repair…
Would definitely recommend PC Repair House, quick efficient & helpful-thank you
17 September 2025
Unprompted review
Reply from PC REPAIR HOUSE
Thank you for your recommendation! We’re so pleased you found the service quick and helpful. It was a pleasure assisting you, and we’re always here should you need us again.
Kind regards,
Ian – PC Repair House Ltd
Good Customer Service
Data transfer from a broken Dell laptop onto a new Asus machine. Transfer was completed in the timeframe agreed for the agreed price. Based on my experience I would recommend the Team at PC Repair House.
26 September 2025
Unprompted review
Reply from PC REPAIR HOUSE
Thank you for taking the time to leave your feedback. We’re really pleased we could get your data safely transferred over and have everything ready as promised. Your recommendation means a lot to us, and we’ll be here if you ever need help again in the future.
Kind regards,
Ian – PC Repair House Ltd
Excellent, speedy service
Excellent, speedy service, from a friendly and helpful team.
4 July 2025
Unprompted review
Reply from PC REPAIR HOUSE
Thank you for your kind feedback. We’re really pleased to hear you found the service both quick and helpful. We always aim to make things as smooth and stress-free as possible, and it’s great to know we hit the mark.
Kind regards,
Ian – PC Repair House Ltd
Broke both of my PC’s. A pair of incompetent cowboys.
I had two very good Apple Macs that were a few years old but nevertheless functioning well. The only issue was I couldn’t use MS word anymore. Ian assured me this wasn’t a problem, they would update the hard drives. To cut a long story short they broke both screens and left me with nothing. One PC was returned with a huge crack (they initially replaced with another second hand PC but this didn’t work ) and then said ‘ Oh, we’ve been having some problems with our suppliers.’ They took this PC away. The other larger PC is unusable because the screen is pixelating intermittently and an expert told me they had fitted the screen incorrectly. Wish I had the EXPERT around in the first place. He actually told me there was nothing wrong with what PC Repair House had done internally, they had just broken the screen fixings. They did refund me most of the payment I had made but refused to compensate me for rendering both PC’s unusable. They said the PC’s had some problems, but they had told me in the first place if they weren’t suitable for the update they would let me know. They completely washed their hands of me so I had to buy two new PC’s. They said ‘ You live to far away and we’re losing money.’ Absolutely appalling. Cowboys.
17 July 2025
Unprompted review
Reply from PC REPAIR HOUSE
We are sorry to read your continued disappointment, Joanne.
For clarity to others reading: the iMacs in question were both over 7 years old and classed as “obsolete” by Apple, meaning no official updates, support, or trade-in value were available. Both machines also had degraded drives — the smaller system in particular had a confirmed failing hard drive and was taking an extremely long time to boot. While the visible symptom may have been Microsoft Word not working, this was due to underlying hardware issues, not a simple problem. We also took additional steps to secure Joanne’s data safely.
During the work, one unit unfortunately developed a worsening screen crack and a replacement sourced from our supplier also proved faulty. The larger iMac did receive a new SSD and operating system but still showed intermittent screen symptoms not always present during our checks. We also left a brand new 1TB SSD in this machine at no charge, so Joanne could retain her data or pursue further repair elsewhere if she wished.
We understand Joanne later consulted another technician, though from her description it appears not all the underlying issues with these ageing systems were acknowledged.
Some aspects of the process highlighted that our service and Joanne’s expectations were not fully aligned. We advised that a replacement iMac should have a minimum of 512GB of storage to accommodate her usage, but a smaller-capacity system was purchased instead. When concerns about storage later arose, we were able to confirm that the correct advice had been given in writing from the outset.
We are genuinely disappointed that a more positive outcome could not be reached. Joanne herself was always pleasant to deal with in person, and it is unfortunate that despite our efforts — including multiple visits (over 150 miles of travel) and ultimately issuing a full refund covering all fees paid — her expectations and the results did not align.
We appreciate this process has been frustrating for the customer, but we feel we acted transparently and fairly throughout. Our 500+ five-star reviews across Trustpilot and other platforms reflect the service most customers experience, and we remain committed to providing fair, professional solutions wherever possible.
Excellent service
Ian responded to my emails quickly and then arranged for me to drop the machine into the shop the next day. He kept me updated throughout the process and even kept the shop open after closing hours so I could collect the machine the same day. A top man and I would definitely recommend their services.
23 August 2025
Unprompted review
Reply from PC REPAIR HOUSE
Thank you so much for your kind words and recommendation. It was a pleasure helping you, and I’m glad we could get everything sorted quickly and at a time that worked for you. We always try to be as flexible as possible for our customers, so I really appreciate you recognising that. If you need any further help in the future, don’t hesitate to get in touch.
Kind regards,
Ian – PC Repair House Ltd
Bespoke desktop build
Ian and James are first class, they built me a bespoke desktop as my old system was Windows 10 and not compatible for Windows 11. They transferred all of my software data and then James set up the full system on a home visit and made sure I was aware of any concerning issues. All seamless and most professional I really cannot recommend these guys enough and great value for money too - many thanks.
28 May 2025
Unprompted review
Reply from PC REPAIR HOUSE
Hi there,
Thank you so much for your kind words! It was a real pleasure building your new desktop and making sure everything was transferred smoothly. We're glad to hear you're happy with the setup and the support James provided on the home visit. If you ever need anything in the future, don’t hesitate to get in touch.
Thanks again for choosing PC Repair House!
– Ian & James
Fixed fan problem on laptop and cleaned…
Fixed fan problem on laptop and cleaned it up all in an hour or two. Brilliant!!
1 July 2024
Unprompted review
Reply from PC REPAIR HOUSE
Hi Patrick, thank you for your kind comments. I'm happy we could be of service.
Do reach out if you have any issues.
Kind regards,
Ian @ PC Repair House
DISGUSTING SERVICE
SAID MY LAPTOP WAS A UNECONOMICAL REPAIR AS IT NEEDED A NEW HARDRIVE AND QUOTED ME £200 TO FIX. I FOUND A U-TUBE VIDEO THAT EXPLANED EXACTLY WHAT THE PROBLEM WAS.I AM 81 YEARS OF AGE BUT WAS ABLE TO FIX THE PROBLEM MYSELF WITHIN 2 MINUTES NO PARTS REQUIRED.THE HARDDRIVE HAD BECOME DISCONECTED, I REMOVED THE 2 SCREWS ON THE COVER PLATE AND PUSHED IT BACK INTO ITS SOCKET DEAD SIMPLE FIX JOB DONE.USE THIS COMPANY AT YOUR OWN PERIL.
30 January 2024
Unprompted review
Reply from PC REPAIR HOUSE
Hello David,
Thank you for your feedback although I find it odd for someone to complain so strongly about a service that never took place. We have neither seen nor diagnosed your machine. No money has changed hands.
You submitted a Checkatrade enquiry on 30th January reporting an error code which suggested your HD was either disconnected (unlikely) or failing (a common issue).
Over the course of a short phone call, you were advised this, as well as our range of charges and potential repair costs should the drive require replacement.
Your laptop was not diagnosed as we do not do this over the phone. This is a process that occurs in our repair centre or with an on-site technician.
You were informed that the machine was most likely beyond economical repair due to its age (2010 era) and our experience with this type of error. You were unable to bring this to us for a diagnostic health check and from memory this was not your primary laptop so the advice was to not progress with any solution from us to avoid a call-out charge.
Congratulations in being the 1 in 1000 to not have a drive failure and well done for fixing this yourself. You have kept a machine out of landfill and avoided having to pay any repair company.
It is a shame that us giving you a telephone estimate of possible repair costs has resulted in a 1 star rating.
I guess it takes all sorts and perhaps some people like to try and damage the reputation of local, independent, small businesses or perhaps you just had a bad day?
Thankfully thousands of satisfied customers would disagree with your rating and hundreds have kindly expressed their satisfaction with services we have actually provided.
Have a lovely 2024.
Kind regards,
Ian
Absolutely fantastic service from this…
Absolutely fantastic service from this team.
I had a harddrive and few other issues with my laptop, they sorted everything! I'm very glad to have brought my PC here and will definitely use these guys again.
----- By Kishore Koneti
6 November 2023
Unprompted review
Reply from PC REPAIR HOUSE
Hi Kishore,
Thank you for the review. Your laptop was a challenge but I'm glad we were able to get you a good solution finally.
Have a wonderful Christmas and a Happy New Year!
Ian @ PC Repair House
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