PC Matic Reviews 

93
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers deeply appreciate that the security software is very simple to install, reasonably priced, and effectively protects all household devices from dangerous viruses. People frequently mention that the program runs smoothly in the background without slowing down computers and mobile phones. Some reviewers were not happy with customer service, noting major difficulties getting timely assistance or dealing with unexpected extra fees for basic support. A few other people also felt that reaching out for help when technical problems arose was extremely frustrating and ultimately unsuccessful. Additionally, customers found that resolving software glitches required spending excessive time on calls without a proper fix.

What people talk about most

Product

Clients share positive opinions on product, highlighting satisfaction with its affordable pricing for... See more

Service

Reviewers mention positive feedback about service, expressing deep satisfaction and noting that threats are... See more

User experience

Consumers find user experience to be positive, highlighting that installation is simple and devices run... See more

Customer service

Customers had ambiguous experiences with customer service, noting that staff members were helpful, courteous,... See more

Price

Users describe ambiguous feelings regarding the price, as many consumers highlight the affordable cost... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a foreign virus checker before and felt uncomfortable. Since I got PcMatic i have piece of mid. Reasonably priced for five licenses. Installation was a breeze. Works behind the scene beautifull... See more

Company replied

Rated 5 out of 5 stars

I was protected by another company. I started, out of the blue, receiving these warning messages from that company and from Microsoft. I purchased PC MATIC and after uninstalling the other software,... See more

Company replied

Rated 5 out of 5 stars

We are new to PC Matic. We used Norton for 20 years and they did a good job I guess, But I hated paying a Global company, Support was weird at best talking with someone from timbuck2 and the price... See more

Company replied

Rated 5 out of 5 stars

We love PC Matic! It’s an American company who are helping to keep our computers safe from viruses. They notify you when each computer you have under contract has been scanned for viruses. It brings u... See more

Company replied


Company details

  1. Computer Security Service
  2. also in
  3. Business to Business Service
  4. Software Company

Written by the company

PC Matic provides superior security protection over all security products, free or otherwise, on the market. Additionally, PC Matic keeps your Windows computers running at peak performance even after years of use.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(93)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My identity was stolen last year and…

My identity was stolen last year and had another app supposedly protecting my devices now that I have switched to PC MATIC I rest easy because now all is secure and I rest easy knowing I am protected fully.

5 September 2025
Unprompted review
PC Matic logo

Reply from PC Matic

Thanks for the 5-star review, Bob! We're happy that PC Matic has provided you with that peace of mind.

Rated 5 out of 5 stars

Easy to use

Easy to use. I have not had any problems since purchasing PC Matic. The updates are consistent and informative. I have been a customer since 2020, with no complaints!

5 August 2026
Unprompted review
PC Matic logo

Reply from PC Matic

Thank you for the 5-star review, Karen! We appreciate your support over the last 6 years.

Rated 5 out of 5 stars

PC Matic works with all of our devices

PC Matic works with all of our devices for our household. Computers, phones and tablets have protection from viruses with up to date technology.

4 August 2026
Unprompted review
PC Matic logo

Reply from PC Matic

Thank you for the 5-star review, Robert! We're thrilled to hear PC Matic is keeping all your devices protected.

Rated 5 out of 5 stars

PC Matic is an excellent and…

PC Matic is an excellent and trustworthy security program. They have never failed me.

2 August 2026
Unprompted review
PC Matic logo

Reply from PC Matic

Thank you for the 5-star review! We're thrilled to hear that PC Matic has been reliable for you.

Rated 5 out of 5 stars

I have had PC Matic for 2 years now to…

I have had PC Matic for 2 years now to protect my office PC best service!

2 August 2025
Unprompted review
PC Matic logo

Reply from PC Matic

Thank you for being a valued customer for 2 years! We're thrilled to hear that PC Matic is keeping your office PC protected and that you're happy with our service.

Rated 5 out of 5 stars

I used 415-275-2076 number to get my…

I used 415-275-2076 number to get my computer cleaned up. They fixed my issues and made my pc matic running again/ It's been a year. Ever since i started using them i never had a bad day with my computer and other devices.

1 August 2025
Unprompted review
PC Matic logo

Reply from PC Matic

Thank you so much for taking the time to leave a 5-star review! We're thrilled to hear that your computer and other devices have been running smoothly over the past year.

Rated 5 out of 5 stars

Love PC Matic

I've used PC Matic for several years on all my devices and have had no problems. When I've called in they have been helpful and courteous! Thanks PC Matic

31 July 2026
Unprompted review
PC Matic logo

Reply from PC Matic

Thank you so much for the 5-star review! We are thrilled to hear that PC Matic has been keeping all of your devices running smoothly over the years, and that our team has been helpful and courteous whenever you've reached out.

Rated 5 out of 5 stars

PC Matic just plain works

PC Matic just plain works. Load it a forget it. I appreciate the piece of mind gives me knowing all my family's devices are protected.

30 July 2026
Unprompted review
PC Matic logo

Reply from PC Matic

Thank you for the 5-star review, Buck! We're thrilled to hear that PC Matic gives you peace of mind and keeps your whole family's devices running smoothly and safely.

Rated 5 out of 5 stars

We have used PC Matic for a few years…

We have used PC Matic for a few years now and they have caught a number of threats with their software. We have never had any issues with our plans and know we are safe online using them. Thank you for the great service!

29 July 2026
Unprompted review
PC Matic logo

Reply from PC Matic

Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear that PC Matic has been reliably protecting your business over the years and giving you peace of mind online.

Rated 5 out of 5 stars

PC Matic is the best antivirus…

PC Matic is the best antivirus protection for your computers/phones. They cover multiple computers for a great price ! Excellent communication via text and email.

Lana H

17 July 2026
Unprompted review
PC Matic logo

Reply from PC Matic

Thank you so much for taking the time to share your feedback! We're thrilled to hear that PC Matic is keeping your computers and phones secure and that you're happy with our coverage, pricing, and communication.

Rated 5 out of 5 stars

I made a choice over 2 years ago to use…

I made a choice over 2 years ago to use PC Matic as my Virus Protection provider and I couldn't be happier. Constantly updated and informing me of my protected computer. Results have been no viruses infecting my computer as long as I have been a subscriber. Recommend!

10 July 2026
Unprompted review
PC Matic logo

Reply from PC Matic

Thank you so much for taking the time to share your experience! We are thrilled to hear that you've been so happy with PC Matic over the last two years.

Rated 1 out of 5 stars

I have been asking via the email…for assistance to get a scan done and get supershield to work.

I have been asking via the email support for about 2 months now trying to get my product to work. Will not preform any scans, supershield refuses to even start, have removed and reinstalled the product as advised but did not work and now that it has not worked I am just getting ignored as they just send me the same steps that have not worked. They have no Customer Service unless you want to pay large $$$ for it and it seems that the basic program will not work unless you pay extra. This used to be a good company but not anymore. They used to provide service on the basic sub. Do not recommend unless your willing to pay extra.

1 June 2026
Unprompted review
PC Matic logo

Reply from PC Matic

Hi Doug,

We are sorry to hear about your experience over the last two months. This is absolutely not the standard of service we strive to provide. We want to get your scans running and SuperShield working properly for you immediately.

I have forwarded your message to our support team, and a member of our team will reach out to you directly via the email address associated with your PC Matic account to resolve this.

Rated 5 out of 5 stars

It keeps my computer secure and running…

It keeps my computer secure and running smoothly.

9 July 2026
Unprompted review
PC Matic logo

Reply from PC Matic

Thank you so much for the great review! We are thrilled to hear that our software is keeping your computer secure and running smoothly. We appreciate your support!

Rated 5 out of 5 stars

I’ve had PC Matic to protect my…COMPUTER

I’ve had PC Matic to protect my computer for the last several years. I’ve NEVER had a problem or issue with PCMatic, which is a great comfort to me.

6 July 2026
Unprompted review
PC Matic logo

Reply from PC Matic

Thank you so much for taking the time to share your experience! We are thrilled to hear that PC Matic has given you peace of mind and kept your computer protected over the years without any issues. Knowing our customers feel secure is exactly why we do what we do.

Rated 5 out of 5 stars

I have had PC Magic for 10 years

I have had PC Magic for 10 years and tried switching to other desktop security software but always went back to PCMatic. This is recommended. Low nominal price for 5 licenses

28 June 2026
Unprompted review
PC Matic logo

Reply from PC Matic

Hi Tony, thank you so much for being a loyal customer for the past 10 years! We truly appreciate your continued support.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look