Received the wrong color but customer…
Received the wrong color but customer service was very responsive and sent me the right color quickly after I reached out. They even let me keep the wrong colored glasses.
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Sunglasses that make a statement. #PBsunglasses
Replied to 12% of negative reviews
Typically replies within 24 hours
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Received the wrong color but customer service was very responsive and sent me the right color quickly after I reached out. They even let me keep the wrong colored glasses.
I bought the blue helix and they sent a grey version of it and besides that not even close to the quality I got previous in another order for the same product
So far I don't get any response for a refund or replacement
This time I had a fast response from their customer support team. Pb has great sunglasses.
Great sunglasses! Better than I expected. You notice the quality of the glasses itself and the material of which its made of…If needed I will definitely buy my next sunglasses here again!
It's beautiful and nice quality but it's need to come with box
I got sent the wrong sunglasses by mistake and the customer service were so quick to help me and send me the correct glasses the very next day!
Even though the case came very smelly, I think it's the material they use, therefore the sunglasses takes on that smell and is very strong, I tried to return it but the delivery is more expensive than this one, so I complained... and they responded to me instantly giving me the solution to refund the case money, the person was very kind and well, no problems with the sunglasses, good quality, and the delivery arrived in only two days, very good service, really.
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