Western union refunded my account which is awesome but what I didn't like was that the transfer fees weren't refunded and now as I initate my withdrawal again I'm being charged double, what's the logi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is now Monday and payz have said my funds are being processed but have then went onto to put my account under restriction blocking me access to live chat with there colleagues on the app. I have... See more
Company replied
Withdrawal is still in pending status even after 3 days. I have submitted withdrawal on 20th May, it’s 23rd May today, still the payment is in pending status,it’s not yet processed by Payz site.... See more
Company replied
Company details
Written by the company
A simple global payment solution that lets you send, receive and manage your money in multiple currencies. And it works everywhere.
Contact info
United Kingdom
- payz.com
2.9
Average
246 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very unhappy with the service I've…
Very unhappy with the service I've received, I was told this is the fasted way for me to receive my winnings, I have waited over 2 weeks within the 2 companies to release my winnings into my bank account. I don't get a response until multiple hours after at this point I don't even know if I will receive anything.
1103626666
19 March 2024
Unprompted review
Reply from Payz
Hi! Thank you for sharing your experience with our platform. We are deeply sorry for the prolonged processing time of your initial withdrawal request, however we are happy to see that after resolving the issue your subsequent withdrawal has been processed and sent to your bank account within the time frame.
We highly appreciate the feedback you have provided to us during the case and it will be taken into account with the aim to improve our services in the future.
I have been utilizing Pays for over a…
I have been utilizing Pays for over a month now and have found it to be a remarkably user-friendly and dependable account management system. The customer service is exceptional, with prompt and efficient assistance whenever required. I commend their ongoing commitment to excellence and highly recommend their services.
16 March 2024
Unprompted review
Reply from Payz
Hi! Thank you for your review! We are glad to hear that you have enjoyed our services!
Scam website.they closed the account…
Scam website.they closed the account with $1900 in it. They kept the money. They used an excuse that Kiwi access cards which are national identity cards were not accepted identification. Do not trust. The other reviews are true they work together with Yukon gold casino to scam you out of money!!!??
14 March 2024
Unprompted review
Reply from Payz
Hi! Thank you for taking the time to let us know your thoughts, it is highly appreciated as it helps us to improve the platform! We are sorry to hear that your experience with Payz has not left you as satisfied as expected.
Please be informed that as an authorized financial organization, we are required to request verification documents, in order to be able to provide all the available Payz account features. The document requirements as well as acceptable document types are set by the regulatory body and, therefore, some submissions, which do not meet certain criteria, may be rejected.
In addition, upon locating your account, we would like to advise you that the amount mentioned in the review has been refunded to the merchant's account of source. Please contact the merchant directly, in order to inquire about the possibility to redeem the funds.
TMorris
Very fast service. I had a recent good experience transfering money to my bank account. Thanks payz team.
8 March 2024
Unprompted review
Reply from Payz
Hi! Thank you for sharing your thoughts! We are glad to hear that you have enjoyed using Payz!
Support sucks
I would like to rewrite my complaint. After reading it carefully, deposits can take up to 3 days to be credited. Although I am still waiting, I am still within the timeframe. However, I am rating it 3 out of 5 stars because the service is terribly slow. They have a live chat that is NEVER live, and for support, it takes 24 hours for them to tell you that they will look into it, but it might take 48 hours to resolve an issue that should take only a few hours to resolve. The service is good, but the attention leaves much to be desired.
10 March 2024
Unprompted review
Reply from Payz
Hi! Thank you for sharing your experience with our platform! We are sorry to hear that the transaction processing time frame and the quality of Customer Support received has not met your expectations.
We would like to take this opportunity to inform you that our Team aims to process all payments as promptly as possible - within the applicable time frame visible on your Payz account. However, some transactions require an additional review conducted by the respective department due to their specifics.
In addition, our 24/7 Customer Support Team aims to reply to our customers' queries as promptly as possible, namely, within 2 business days. Some cases require further escalations, which may lead to the longer reply time.
The Live Chat is a very popular communication service amongst our customers, therefore it may often appear busy while we are assisting other clients, and all the operators are busy.
Lastly, we are glad to inform you that the deposit in question has been located by our Team and will be credited shortly.
Very bad platform… when you deposit…
Very bad platform… when you deposit money it will show after 3 or 4 days in payz.
Very slow and inconvinient.
8 March 2024
Unprompted review
Reply from Payz
Hi! Thank you for your review! We are saddened to see that you were left unsatisfied with the time taken for the deposit to be credited!
Please be advised that our Team aims to process all the transactions as promptly as possible, however, some payments require more time to be credited due being a subject for an additional review, as we are required to ensure our customers' accounts' security in accordance with relevant laws and regulations.
Having located your account, we determined that the deposit in question was successfully credited to your Payz account.
Payz are bad they could be better I…
Payz are not bad they could be better I am upset because they froze my account when I added my card to make a 1 pence deposit (GBP £0.01) and put the account under review and I had a refund pending on my account but now I can’t get it till they review and open my account up again. Like I said payz is not a bad banking company but please do better and please fix my account asap!!!!!!!!!!!
For reference payz my account number is 1103623098 please look into this.
4 March 2024
Unprompted review
Reply from Payz
Hi! Thank you for taking your time to let us know your thoughts, it is highly appreciated, as it helps us to improve our platform! We are sorry to hear that your experience with Payz has not left you as satisfied as expected.
Please be informed that Payz is a regulated and authorized organization for the issuing of electronic money. Therefore, we are required to conduct reviews of our customers' accounts, and, in some cases, we are required to act in accordance with our Terms of Use requesting certain documents and explanations, if needed. This ensures the security of our platform.
Having located your account, we found out that the refund was performed and your Payz account has been closed in accordance with our Terms of Use.
After my first transfer to Payz did not…
After my first transfer to Payz did not work my money didn’t show up and I contacted them now they have suspended my account I think Payz are robbing me and other people
4 March 2024
Unprompted review
Reply from Payz
Hi! Thank you for sharing your thoughts! We are sorry to hear that your experience with Payz has not been the most fortunate!
Please be informed that Payz is a regulated and authorized organization for the issuing of electronic money. Therefore, we are obliged to review our customers' accounts, and, in some cases, we are required to act in accordance with our Terms of Use.
We have reached out to you via Trustpilot to gather additional information, as we could not locate your account based on this review.
There are better alternatives
Everything to do with transactions (whether it’s deposits or your personal transfers) takes multiple days. That’s pretty bad for any bank.
3 March 2024
Unprompted review
Reply from Payz
Hello! Thank you for sharing your experience on our platform! We are sorry to hear that it has not been the most pleasant one.
Please be advised that our Team aims to process all the payments as promptly as possible, however, some transactions require more time to be credited due to their specifics, as they are subjected to an additional review, which is conducted to ensure our customers' accounts' security in accordance with our regulatory requirements.
Upon locating your account, we found out that your deposit was successfully credited to your Payz account within the applicable time frame of 0-3 business days, which is displayed on your Payz account upon making a deposit.
I had experienced some technical…
I had experienced some technical problems I reached out to them and they responded in a timely manner and directed me with a simplified answer that made the process easier.
15 February 2024
Unprompted review
Reply from Payz
Hi! Thank you for your review! We are happy to hear that our services left you satisfied!
Please do not hesitate to contact us via email customersupport@payz.com regarding your Payz account anytime, in order to be assisted by our 24/7 Customer Support team.
Withholding payments coming into my account every single time ac number: 46655816
No payment ever comes instantly every single time I receive payment it’s always being reviewed which is starting to make me suspicious of payz.com I was sent £95 by my boyfriend today and 4 hours later there is no sign of it in my account but yet payz.com says that it supports faster uk payments which is a lie because I keep being asked about normal payments being sent to me. This is unbelievable and ridiculous I want my money credited to my account because the way payz is treating me alongside dozens of other customers needs to be investigated if this keeps carrying on every time a payment is sent into my account
21 February 2024
Unprompted review
Reply from Payz
Hi! Thank you for sharing your experience with our platform! We are sorry to hear that the transaction processing time frame has not met your expectations.
We would like to take this opportunity to advise you that as an authorized and regulated financial institution, we are required to review our customers' transactions, in order to ensure the security of our platform. This also includes an additional review of payments sent by a third party and supporting document request if needed. Therefore, a delay may apply. However, our Team aims to review and process the transactions as fast as possible.
Upon locating your account, we found out that the deposit in question was reviewed and credited to your Payz account on 22-02-2024, within the applicable time frame for the deposit option used.
We would like to apologize for the inconveniences this may have caused and thank you for your patience and cooperation!
Well I have to thank Payz
Well I have to thank Payz. I was starting to get a little worried due to the fact my account was locked since around september. But as a fair person the problem has been resolved and i should mention this. Thanks for the quick response time, as i must admit it took just a week to recieve my Funds. I still think a few methods could be resolved in a different matter but we found a solution. Thx Payz.
Greetz
9 February 2024
Unprompted review
Reply from Payz
Hi! We are glad to see that the issue has been resolved! Thank you for sharing your experience with Payz and mentioning the outcome in your review!
Should you have any further questions regarding our platform and functionality of your account, you are always welcome to contact our 24/7 Customer Support Team via email customersupport@payz.com
Some security questions but its fine…
Some security questions but its fine money is coming
25 January 2024
Unprompted review
Reply from Payz
Hi! Thank you for your review! We are glad to hear that you have enjoyed our services!
Should you have any suggestions, please feel free to contact our Customer Support Team via email customersupport@payz.com anytime.
My partner sent money to the account…
My partner sent money to the account that she look after for me till I could open account now they keep delaying saying it's complex case witch not what's wrong with getting money sent to account number. Been almost 7 days and they still have my £886 people don't sign up they are scammers trying to take your money just making excuses up
19 January 2024
Unprompted review
Reply from Payz
Hi! Thank you for sharing your experience with Payz! We are sorry to hear that it has not been as pleasant as expected!
Please be informed that, as a regulated Electronic Money Institution, we are committed to conducting regular reviews of our customers’ accounts and billing activity to ensure the security of our platform, to comply with the applicable laws and regulations, as well as our internal procedures. As part of this, certain payments may be subjected to examination.
Having located your account in our system, we found out that the payment in question was sent to the sender's bank account details, which you had specified.
We would like to apologize for the time taken for a review of your case, however, due to specifics of the payment and the account of origin, the refund took more time than usual. Thank you for your patience and understanding!
I’m meant to have my benefits paid into…
I’m meant to have my benefits paid into my account from 12am but I have not received any funds. Not even email stating my account has been funded. I emailed a few times and got no response. I ring the line and it says that calls to the number has been barred from my phone so they blocked me. It’s frustrating and I wish I never used this account. A bank scam beware people.
12 January 2024
Unprompted review
Reply from Payz
Hi! Thank you for sharing your experience with Payz! We are sorry to hear that it has not been the most pleasant for you.
We would like to take this opportunity to inform you that as a regulated and authorized financial organization, we are obliged to review our customers' billing activity, in order to ensure the security of our platform. This also includes additional reviews of deposits sent by a third party, which are conducted on a case by case basis. Therefore, a delay may apply, however, our Team aims to review and process the transactions as fast as possible.
Having located your account, we concluded that your government payments were reviewed and credited to your Payz account on 12-01-2024, within the applicable time frame for the deposit option used.
We would like to apologize for the inconveniences this may have caused and thank you for your patience and cooperation!
Receiving my payslip from work.
This account is okay but I hate having to wait for a response only during business hours. If a payment is scheduled for a weekday check it on the weekday don’t wait till the weekend to now check and say it’ll be checked within business hours
8 December 2023
Unprompted review
Reply from Payz
Hi! Thank you for sharing your experience with our platform! We are sorry to hear that the transaction processing time frame has not met your expectations.
We would like to take this opportunity to inform you that our Team aims to process all payments as promptly as possible. However, some transactions require an additional review conducted by the respective department. This process is mandatory in accordance with our Terms of Use and aims to ensure the security of our platform and our customers' accounts.
Avoid absolutely...
Avoid absolutely, They're mobsters...Icing on the cake, they won't respond you in any case if you have problems with them and if you move, they close your account without discussion, Farid from Valenciennes, France...
8 December 2023
Unprompted review
Reply from Payz
Hi! Thank you for your review! We are saddened to see that you were left unsatisfied with the services received.
Please be informed that we are an authorized and regulated institution to issue electronic money and also to provide payment services. For more information, please visit this page: https://payz.com/about/
Upon locating your account, we discovered that you requested the closure of your account and, therefore, our Team requested additional documents required to perform a refund of your Payz account balance. Please provide the requested documents via email customersupport@payz.com
Please be also advised that our 24/7 Customer Support Team aims to reply to our customers' queries as promptly as possible, namely, within 2 business days. In case, you have any additional questions, you are always welcome to contact us via email mentioned above.
I wouldnt recommend this company to…
I wouldnt recommend this company to anybody. They close your account on no reason at all when you have had friends that transfer money to you. They asked too many questions and they closedure. Account for no reason and a charge too much money each time
6 December 2023
Unprompted review
Reply from Payz
Hi Catherine!
Thank you for sharing your experience on our platform! We are sorry to hear that it has not been the most pleasant one.
Please be informed that, as a regulated Electronic Money Institution, we are required to conduct regular reviews of our customers’ accounts and billing activity to ensure the security of our system, to comply with the applicable laws and regulations, as well as our internal procedures. In cases, where additional information is needed, we may request it in accordance with our Terms of Use.
Unfortunately, we could not locate your account upon the information you provided us with in your review. We have reached out to you via Trustpilot requesting your account details, so we could look into the issue further.
AVOID total scam of a business
AVOID total scam of a business. They will stop EVERY SINGLE incoming transfer off anyone until you have proven what it’s for who it’s off and what plan to do with the transfers. They even done it for a 1p transfer. So if you like to wait days for an instant transfer this is the bank for you.
1 December 2023
Unprompted review
Reply from Payz
Hi! Thank you for sharing your experience with Payz! We are sorry to hear that it has not been as pleasant as expected!
Please be informed that, as a regulated Electronic Money Institution, Payz is committed to conducting regular reviews of our customers’ accounts and billing activity to ensure the security of our system, to comply with the applicable laws and regulations, as well as our internal procedures. As part of this, certain payments may be subjected to examination.
Having located your account in our system, we noticed that, upon your refund request, the correspondence was escalated to the respective department, which proceeded with returning funds to the sender. The next day, you were informed that the amount was refunded.
Holding money again
Do not use this bank account yet again holding my money benefit emailed several times and message on Facebook getting no response at all ignoring all my emails and messages stay away
21 November 2023
Unprompted review
Reply from Payz
Hi! Thank you for your review! We are saddened to see that you were left unsatisfied with the time taken for the deposit review and the quality of customer services received!
We are glad to inform you that your benefit payment was credited on the same day as we received the amount.
Please be advised that our Team aims to process all the transactions as promptly as possible, however, some payments require more time to be credited due to their specifics, as we are required to ensure our customers' accounts' security in accordance with our regulatory requirements.
In addition, please note that our Team aims to reply to our customers' queries as promptly as possible, usually within 48 hours. Please do not forget to check your spam folder as well, as sometimes our emails end up there. As for contacting us on social media, please note that Facebook is not our main communication channel, therefore, time frames for a response there may wary.
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